2017+ Chrysler Pacifica Minivan Forums banner

1 - 5 of 5 Posts

·
Registered
Joined
·
2 Posts
Discussion Starter #1
Just bought a 2018 Pacifica Touring L (CPO; 21,000 miles). Haven't owned it 1 week and it's already in the shop with the electronic stability control light on (happened on the 2.5 hr drive home from the dealership). On the drive to drop it off at the local service shop, the sound stopped working (bluetooth/radio). Of course the service shop calls and says the light isn't on and the radio works fine.....arg. I've read from others on the forum that are completely happy with their purchase.....do I just have a string of bad luck?
 

·
Registered
Joined
·
1,783 Posts
Just bought a 2018 Pacifica Touring L (CPO; 21,000 miles). Haven't owned it 1 week and it's already in the shop with the electronic stability control light on (happened on the 2.5 hr drive home from the dealership). On the drive to drop it off at the local service shop, the sound stopped working (bluetooth/radio). Of course the service shop calls and says the light isn't on and the radio works fine.....arg. I've read from others on the forum that are completely happy with their purchase.....do I just have a string of bad luck?
Welcome to the forum. The van can be a bit glitchy at times and it helps to be a little patient. It is possible that there are some software updates for the 2018 that are available. Check the Mopar/Chrysler website and put in the VIN. Print whatever you get for updates and take it with you to the shop since it seems like I've been told there aren't any updates and then I show them the paper and then they update it. Sometimes you have to mention a specific issue for a TSB to be applied.
https://www.pacificaforums.com/forum/433-2017-chrysler-pacifica-phev-hybrid-general-discussion/40611-nov-3-2018-radio-enhancements.html?nojs=1#goto_threadtools

Keep track if the electronic stability control light comes on again and how often it comes on.
You might want to download a current owner's manual (600+ pages) from the website if you haven't already.
https://www.mopar.com/en-us.html

If you put your van info (year, trim, gas/hybrid, etc.) in the signature line of the UserCP it will show up at the bottom of every post.
 

·
Registered
Joined
·
2 Posts
Discussion Starter #3
Thanks for the feedback SciTchr.

Looks like the dealer says the vacuum pump needed to be replaced which should fix the electronic stability control and the radio had a firmware update. Hoping these will fix the issues.
 

·
Registered
Joined
·
3 Posts
Our 2017 Pacifica was two years old in December 2018. We are retired so we’ve been seeing the USA and have just under 59,000 miles on the van. In mid December 2018 a warning message appeared saying ”Service Electronic Stability Control”. We are away from our home dealer so we took the van to Tom O’Brien in Greenwood, Indiana. They are excellent people, and have treated us like we are their most important customer. BUT, after three visits they have not found the issue, and the warning message keeps returning. They have changed the electronic stability control component, the vacuum pump, and what I believe is the PCM component, and the warning keeps returning. We will return to the dealer for a 4th time this week where they will change a hose on the vacuum pump as the tech believes he heard a hissing sound from the hose when they changed the vacuum pump. Despite all of the electronic sensors that the techs can access which show various issues with a vehicle the system does not seem to tell them what is really causing the issue, and I keep returning hoping this week’s effort will solve the problem. The van has not stopped running nor does any of the performance seem different, but I don’t like driving down the highway not knowing if this warning message is going to trigger some automatic shut down or other safety issue. I didn’t purchase an extended warranty as a two year old car that had a sticker price over $51,000.00 should not have any serious failures in its first two years despite the mileage. I am in contact with a very helpful person at Chrysler too who is trying to assist. If anyone has had the same issue, and knows the correct solution your help will be very much appreciated.
 

·
Registered
Joined
·
2,259 Posts
Our 2017 Pacifica was two years old in December 2018. We are retired so we’ve been seeing the USA and have just under 59,000 miles on the van. In mid December 2018 a warning message appeared saying ”Service Electronic Stability Control”. We are away from our home dealer so we took the van to Tom O’Brien in Greenwood, Indiana. They are excellent people, and have treated us like we are their most important customer. BUT, after three visits they have not found the issue, and the warning message keeps returning. They have changed the electronic stability control component, the vacuum pump, and what I believe is the PCM component, and the warning keeps returning. We will return to the dealer for a 4th time this week where they will change a hose on the vacuum pump as the tech believes he heard a hissing sound from the hose when they changed the vacuum pump. Despite all of the electronic sensors that the techs can access which show various issues with a vehicle the system does not seem to tell them what is really causing the issue, and I keep returning hoping this week’s effort will solve the problem. The van has not stopped running nor does any of the performance seem different, but I don’t like driving down the highway not knowing if this warning message is going to trigger some automatic shut down or other safety issue. I didn’t purchase an extended warranty as a two year old car that had a sticker price over $51,000.00 should not have any serious failures in its first two years despite the mileage. I am in contact with a very helpful person at Chrysler too who is trying to assist. If anyone has had the same issue, and knows the correct solution your help will be very much appreciated.
Hi Speed,
We're sorry to hear about this. We understand how inconvenient this may be for you. Please feel free to send us a private message if you need any additional assistance with this concern. We're happy to help!
Lydia
Chrysler Social Care Specialist
 
1 - 5 of 5 Posts
Top