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We recently purchased a 2018 Pacifica Touring-L with the Max Care Mopar Extended Warranty. We now have the dreaded "stop/start unavailable" message as I see many others have as well. I'm going to assume the ESS/Aux battery is dead. Does anyone know if this covered by the Max Care Warranty? I don't see it listed. I have 41k miles BTW.

I also see there is a recent recall for the ground on the ESS/Aux battery. Does anyone know if they would replace the battery while doing the recall fix assuming the issue that was recalled caused the battery to die?
 

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Have you had the V53 Recall done yet? If not, it should fix your ESS problems if it's done correctly.

But why not take a digital volt meter and go out and test the Auxiliary Battery yourself? It'll only take a minute and then you'll know whether or not that's the cause of your ESS problems. Set the volt meter to DC volts and the scale to 20. You should see about 12.60 volts if the battery is fully charged.
 

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We recently purchased a 2018 Pacifica Touring-L with the Max Care Mopar Extended Warranty. We now have the dreaded "stop/start unavailable" message as I see many others have as well. I'm going to assume the ESS/Aux battery is dead. Does anyone know if this covered by the Max Care Warranty? I don't see it listed. I have 41k miles BTW.

I also see there is a recent recall for the ground on the ESS/Aux battery. Does anyone know if they would replace the battery while doing the recall fix assuming the issue that was recalled caused the battery to die?
Hey delsoul6,

We sincerely apologize for the trouble you are experiencing. Please let us know via private message if you decide to have your dealer look into this. We would like to have this documented and have a case escalated in your behalf so a Case Specialist can work with your dealer to help find a potential solution.

Mark
Chrysler Social Care Specialist
 

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We recently purchased a 2018 Pacifica Touring-L with the Max Care Mopar Extended Warranty. We now have the dreaded "stop/start unavailable" message as I see many others have as well. I'm going to assume the ESS/Aux battery is dead. Does anyone know if this covered by the Max Care Warranty? I don't see it listed. I have 41k miles BTW.

I also see there is a recent recall for the ground on the ESS/Aux battery. Does anyone know if they would replace the battery while doing the recall fix assuming the issue that was recalled caused the battery to die?
Was it covered? Or did you have to pay for it? If you did, what was the cost?
 

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Have you had the V53 Recall done yet? If not, it should fix your ESS problems if it's done correctly.

But why not take a digital volt meter and go out and test the Auxiliary Battery yourself? It'll only take a minute and then you'll know whether or not that's the cause of your ESS problems. Set the volt meter to DC volts and the scale to 20. You should see about 12.60 volts if the battery is fully charged.
What do you mean "if it's done correctly" exactly? Just bought a 2018 used and it says the V53 has been done, but the light came on this week. Just tested both batteries and they are ~12.65
 

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Hey delsoul6,

We sincerely apologize for the trouble you are experiencing. Please let us know via private message if you decide to have your dealer look into this. We would like to have this documented and have a case escalated in your behalf so a Case Specialist can work with your dealer to help find a potential solution.

Mark
Chrysler Social Care Specialist
Mark,
Same issue here. We have a 2017 Pacifica with mopar extended warranty, with the auto start-stop Amber alert light that started this week. Chrysler dealer said all batteries need to be replaced, costing us $700.
If this is caused in part by the V53 recall, (even if the recall fix was done somewhat recently) then shouldn't service be covered or at least reimbursed?? If the faulty wiring ground has damaged/drained the batteries, then why should I have to pay out of pocket for their replacement?
 

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Mark,
Same issue here. We have a 2017 Pacifica with mopar extended warranty, with the auto start-stop Amber alert light that started this week. Chrysler dealer said all batteries need to be replaced, costing us $700.
If this is caused in part by the V53 recall, (even if the recall fix was done somewhat recently) then shouldn't service be covered or at least reimbursed?? If the faulty wiring ground has damaged/drained the batteries, then why should I have to pay out of pocket for their replacement?
Hi Bonovox400,

I'm sorry to hear that you are also experiencing this concern. At this point, I would like to learn additional details regarding your situation to determine how to best assist. Please follow up with me via private message when you can. Hope to hear from you soon!

Mark
Chrysler Cares
 

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Mark,,
I’m having the same exact issue as bonovox400 and delsoul6. I have a 2018 Pacifica gas model with ESS. I just took the vehicle into Huffines Chrysler Jeep Dodge in Plano, TX. The start/stop service indicator light was on and the ESS function quit working a few weeks ago. When I dropped the vehicle off, the service tech said right away the issue is most likely the battery - like he had seen this numerous times. The dealer then calls me later that day and confirms I need a new aux battery and that will cost $250 - $100 diagnostic fee + $150 parts and labor. I declined the service and they still charged me $100 diagnosis fee which is absolutely ridiculous. They knew exactly what was wrong with the vehicle and still charged me. Aditionally, as others stated above, I had safety recall v53 performed by the same dealer on 7/16/2019. The start / stop service light came on AFTER that work was supposedly completed. I am going to confirm whether that work was completed properly. A poorly grounded battery will certainly cause the battery to discharge and fail and could result in the ESS system from not working properly. I purchased the vehicle as a certified pre-owned from a Chrysler dealer in December 2018 and also purchased an extended used car warranty through MPP - Platinum coverage 75,000 miles or 72 months whichever comes first. This extra coverage cost me $2,980. The vehicle now has 39,000 and just passed the Chrysler bumper to bumper warranty. I’m exteremely frustrated by the fact that this aux battery is failing on a less than two year old vehicle and the fact I’ve purchased an extended warranty that of course does not cover battery failures. This is my first Chrysler purchase and I’m very disappointed. I switched from a Toyota and now regretting my decision. What can you do to fix this situation? Clearly this is an issue others are having. I’ve read multiple posts on this forum from people saying their ESS fails and the aux batteries are failing. The dealers shouldn’t be charging customers to fix an issue that Chrysler needs to address and also charging customers to diagnosing issues tthat are known and take less than 5 minutes.

Thank you
Nick White
 

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Mark,,
I’m having the same exact issue as bonovox400 and delsoul6. I have a 2018 Pacifica gas model with ESS. I just took the vehicle into Huffines Chrysler Jeep Dodge in Plano, TX. The start/stop service indicator light was on and the ESS function quit working a few weeks ago. When I dropped the vehicle off, the service tech said right away the issue is most likely the battery - like he had seen this numerous times. The dealer then calls me later that day and confirms I need a new aux battery and that will cost $250 - $100 diagnostic fee + $150 parts and labor. I declined the service and they still charged me $100 diagnosis fee which is absolutely ridiculous. They knew exactly what was wrong with the vehicle and still charged me. Aditionally, as others stated above, I had safety recall v53 performed by the same dealer on 7/16/2019. The start / stop service light came on AFTER that work was supposedly completed. I am going to confirm whether that work was completed properly. A poorly grounded battery will certainly cause the battery to discharge and fail and could result in the ESS system from not working properly. I purchased the vehicle as a certified pre-owned from a Chrysler dealer in December 2018 and also purchased an extended used car warranty through MPP - Platinum coverage 75,000 miles or 72 months whichever comes first. This extra coverage cost me $2,980. The vehicle now has 39,000 and just passed the Chrysler bumper to bumper warranty. I’m exteremely frustrated by the fact that this aux battery is failing on a less than two year old vehicle and the fact I’ve purchased an extended warranty that of course does not cover battery failures. This is my first Chrysler purchase and I’m very disappointed. I switched from a Toyota and now regretting my decision. What can you do to fix this situation? Clearly this is an issue others are having. I’ve read multiple posts on this forum from people saying their ESS fails and the aux batteries are failing. The dealers shouldn’t be charging customers to fix an issue that Chrysler needs to address and also charging customers to diagnosing issues tthat are known and take less than 5 minutes.

Thank you
Nick White
Hi Nick,

While I sincerely regret to hear that you are experiencing similar concerns, I appreciate you taking the time to provide these details of your situation. So I may determine how to best assist at this point, would you mind following up with me via private message to provide your VIN when you can? Thank you in advance, hope to hear from you soon!

Mark
ChryslerCares
 

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Hi Nick,

While I sincerely regret to hear that you are experiencing similar concerns, I appreciate you taking the time to provide these details of your situation. So I may determine how to best assist at this point, would you mind following up with me via private message to provide your VIN when you can? Thank you in advance, hope to hear from you soon!

Mark
ChryslerCares
Private message sent. Thank you.
 

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Thank you for doing so, Nick! Just wanted to pop back into the thread to give you a heads up that I responded. Please take a moment to review my message and follow up with me there when you can.

Mark
ChryslerCares
I’m having a very similar issue. ESS lights on, then a couple weeks later the van won’t start. Had the battery tested and replaced, but not the ESS battery. Unfortunately I’m just outside of warranty range (36500 miles on it). I did have the recall performed before this occurred. What is the fix?
 

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Thank you for doing so, Nick! Just wanted to pop back into the thread to give you a heads up that I responded. Please take a moment to review my message and follow up with me there when you can.

Mark
ChryslerCares
I am also experiencing failure of the auxiliary battery on a 2018 Chrysler Pacifica with just over 33K miles.

If this is an epidemic, as is clearly documented in this forum, this cost should not fall on the customers, as Chrysler has a built-in flaw.

*Disgruntled in Texas
 

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I’m having a very similar issue. ESS lights on, then a couple weeks later the van won’t start. Had the battery tested and replaced, but not the ESS battery. Unfortunately I’m just outside of warranty range (36500 miles on it). I did have the recall performed before this occurred. What is the fix?
I am also experiencing failure of the auxiliary battery on a 2018 Chrysler Pacifica with just over 33K miles.

If this is an epidemic, as is clearly documented in this forum, this cost should not fall on the customers, as Chrysler has a built-in flaw.

*Disgruntled in Texas
Hi koontzjr & TheRay,

I'm sorry to hear that you both are experiencing this concern with your vans. If you decide to address this with your dealers, please let us know via private message. We would be happy to escalate cases for you to provide you both with case specialists for an additional layer of assistance as you work with your dealers.

Mark
ChryslerCares
 
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