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Discussion Starter · #1 ·
My check engine light came on while visiting family in TX, so I took it into to local dealer. They checked the code and said it was a fuel flap issue... "just a bit of fumes leaking, nothing to worry about"... which was good news since they didn't have any service appointments available until next week and I need to drive back to GA this weekend.

Then I decided to take a peek at the fuel tank flap and discovered that it won't open. The button on the door has no effect. Thank goodness I checked before leaving the dealership because I certainly won't get very far if I can't refuel.

They're trying to see what they can do... after telling me they don't carry spare parts for the PacHy.
 

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That is a good thing you checked before leaving the service dept! Hope it gets worked out, keep us posted.
 

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I'm not sure I understand. The button on what door? Does the hybrid have a button to open the fuel fill door?
 

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You can also pop open the fuel filler door on the hybrid from the compartment that holds the tire repair kit. That is also where the little white fuel funnel is kept.
 

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My check engine light came on while visiting family in TX, so I took it into to local dealer. They checked the code and said it was a fuel flap issue... "just a bit of fumes leaking, nothing to worry about"... which was good news since they didn't have any service appointments available until next week and I need to drive back to GA this weekend.

Then I decided to take a peek at the fuel tank flap and discovered that it won't open. The button on the door has no effect. Thank goodness I checked before leaving the dealership because I certainly won't get very far if I can't refuel.

They're trying to see what they can do... after telling me they don't carry spare parts for the PacHy.
Hi MLambert,

This is not what we hope to hear from our customers. If you find you need any additional assistance while working with your dealer, we would be more than happy to offer our support. Feel free to send us a private message with your VIN and servicing dealer.

Julie
Chrysler Social Care Specialist
 

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Then I decided to take a peek at the fuel tank flap and discovered that it won't open. The button on the door has no effect. Thank goodness I checked before leaving the dealership because I certainly won't get very far if I can't refuel.
Something probably isn't right with what keeps the fuel door closed, but for others reading this, the fuel door has to be pushed in on *(the fuel door near the) edge to release the fuel door. It doesn't just open like fuel doors on other vehicles I've had. I assume the sliding door on that side also has to be closed for the fuel door to open.

*Edit: sorry this wasn't clear earlier.
 

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Discussion Starter · #7 ·
I've not had to push in the edge of the fuel door in the past. But the Clear Lake TX dealership took care of the problem today and just returned my car! They also pointed out the manual release (where we store the charging cable and the tire inflater) in case it acts up on our return trip.
 

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Discussion Starter · #8 ·
2nd road trip - this time to Florida to see the other side of the family, and the check engine light came on again! And the fuel tank door doesn't open again. We used the manual release to fill the tank on the return drive, but my dealer is getting a call first thing in the morning.
 

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2nd road trip - this time to Florida to see the other side of the family, and the check engine light came on again! And the fuel tank door doesn't open again. We used the manual release to fill the tank on the return drive, but my dealer is getting a call first thing in the morning.
Hi MLambert,

Sorry to hear about this! If you need further assistance during your dealership appointment please send us a PM with your VIN and let me know.

Andrea
Chrysler Social Care Specialist
 

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2nd road trip - this time to Florida to see the other side of the family, and the check engine light came on again! And the fuel tank door doesn't open again. We used the manual release to fill the tank on the return drive, but my dealer is getting a call first thing in the morning.
what ended up happening with this @MLambert ?
 

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Hi MLambert,

This is not what we hope to hear from our customers. If you find you need any additional assistance while working with your dealer, we would be more than happy to offer our support. Feel free to send us a private message with your VIN and servicing dealer.

Julie
Chrysler Social Care Specialist
The orange check engine symbol is illuminated on our 2018 Pacifica Hybrid. I used my Bluetooth OBDII code reader and it has two fault codes both related to the emissions. Also discovered the fuel door will NOT open. Pulled the emergency fuel door option and the string like material pulled entirely out without any resistance (ie.. was not properly connected to the manual latch mechanism that operates the latch). So my problem is even worse than other posters in the thread, I can NOT open the fuel door at all. When i push the button that opens the fuel door, I can hear a noise but the fuel door latch does not release. From reading posts on this forum it sounds like pushing the button might perform several operations before the latch is released? Does anyone know of a method that might allow us to get the fuel door open (without breaking something) before we run out of gas? The vehicle drives fine but gas will be required SOON. Sounds like the parts to repair this emission/fuel door issues might not be available so getting the fuel door open is really important.
 

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Sorry for the delay in response. Do you still require our assistance? If so please follow up with us privately.

Lamar
Chrysler Cares.
 

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The orange check engine symbol is illuminated on our 2018 Pacifica Hybrid. I used my Bluetooth OBDII code reader and it has two fault codes both related to the emissions. Also discovered the fuel door will NOT open. Pulled the emergency fuel door option and the string like material pulled entirely out without any resistance (ie.. was not properly connected to the manual latch mechanism that operates the latch). So my problem is even worse than other posters in the thread, I can NOT open the fuel door at all. When i push the button that opens the fuel door, I can hear a noise but the fuel door latch does not release. From reading posts on this forum it sounds like pushing the button might perform several operations before the latch is released? Does anyone know of a method that might allow us to get the fuel door open (without breaking something) before we run out of gas? The vehicle drives fine but gas will be required SOON. Sounds like the parts to repair this emission/fuel door issues might not be available so getting the fuel door open is really important.
See if a post later in this thread helps you find the release on a hybrid.
 
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