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We've an issue at the gas pump with the pump shutting off too soon and wondering if anyone else has had anything similar. I did a search, but I only found one thread, where the shutoff was not working at all(!).

I should have taken it in sooner, but for months, if we've had the gas pump nozzle in the filler all the way, the pump would kick off immediately. So we've backed out the nozzle just a tiny bit and this allowed us to fill tank normal. This week though, I was filling the tank and the pump kicked off at little more than 1/2 tank full. I backed the nozzle out a little more and it did the same thing. A little more and same thing. Finally, it was backed out enough where the gas started spilling down the side, so obviously I stopped at this point. In all I was only able to fill it about 2/3 tank (two bars above the mid-line on the digital gas gauge).

We're still under warranty (1.5 year, 15,000 miles driven so far), so I'll get a appointment soon, but just curious if anyone has had a similar experience or know how extensive the fix will be.
 

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I’ve had the pump want to kick off a couple of times. A small minority of pumps do this, in my experience. Two things I do. 1) set the pump on the slowest level of automatic fill, don’t try to run it at full speed. Yeah, it adds maybe a minute to the process. 2) try rotating the handle left or right after inserting it. This is a known trick to get the finicky pumps to not **** off.
 

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Discussion Starter #3
I’ve had the pump want to kick off a couple of times. A small minority of pumps do this, in my experience. Two things I do. 1) set the pump on the slowest level of automatic fill, don’t try to run it at full speed. Yeah, it adds maybe a minute to the process. 2) try rotating the handle left or right after inserting it. This is a known trick to get the finicky pumps to not **** off.
Thanks for the tip, but I don't think the problem was with the gas pump. This has happened in the past (having to back out the nozzle slightly) over a wide variety of gas stations, and the behavior has been pretty consistent.
 

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It's an occasional problem with the filler neck. Basically, there are a lot of bells and whistles to cut down on evaporative emissions- it's not just a pipe with a screw cap any more. The more bells and whistles you add to something, the more likely something's going to go south.

Under warranty it's free.
 

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We've an issue at the gas pump with the pump shutting off too soon and wondering if anyone else has had anything similar. I did a search, but I only found one thread, where the shutoff was not working at all(!).

I should have taken it in sooner, but for months, if we've had the gas pump nozzle in the filler all the way, the pump would kick off immediately. So we've backed out the nozzle just a tiny bit and this allowed us to fill tank normal. This week though, I was filling the tank and the pump kicked off at little more than 1/2 tank full. I backed the nozzle out a little more and it did the same thing. A little more and same thing. Finally, it was backed out enough where the gas started spilling down the side, so obviously I stopped at this point. In all I was only able to fill it about 2/3 tank (two bars above the mid-line on the digital gas gauge).

We're still under warranty (1.5 year, 15,000 miles driven so far), so I'll get a appointment soon, but just curious if anyone has had a similar experience or know how extensive the fix will be.
Hi jaydee,
We are sorry to hear that you are experiencing this concern. However, we are happy to hear you will be having your dealer address this. If you would like additional assistance while your Pacifica is at the dealer, please send us a private message!
Alex
Chrysler Social Care Specialist
 

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Hi jaydee,
We are sorry to hear that you are experiencing this concern. However, we are happy to hear you will be having your dealer address this. If you would like additional assistance while your Pacifica is at the dealer, please send us a private message!
Alex
Chrysler Social Care Specialist
This is a constant irritant to me as well. I'd say half of the pumps out there are troublesome for me. I have to hold the handle because it won't even stay on using the slowest setting (the pump handle is VERY touchy). Maneuvering the pump handle left or right does not resolve the problem. Very irritating during a cold winter (I know, first world problems.... but try holding a cold pump handle for 10 minutes in below freezing temps).
 

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This is a constant irritant to me as well. I'd say half of the pumps out there are troublesome for me. I have to hold the handle because it won't even stay on using the slowest setting (the pump handle is VERY touchy). Maneuvering the pump handle left or right does not resolve the problem. Very irritating during a cold winter (I know, first world problems.... but try holding a cold pump handle for 10 minutes in below freezing temps).
Hi amarine1,
We are sorry to hear that you are experiencing this concern as well. Please feel free to send us a private message if you would like some additional assistance!
Alex
Chrysler Social Care Specialist
 

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Same issue -- dealer clueless

This gas shutoff issue has appeared with our 2018 Touring L, now over 20K. Very irritating. Took it into the dealer who could not find anything wrong. Occurs with multiple gas stations.

Frustrating to spend the time scheduling these warranty repairs (also struggling with the loss of A/C refrigerant and the dealer cannot find the cause of the leak) and having no resolution. Great vehicle, but these issues have me now questioning the reliability of the Pacifica. I once was a strong advocate for this minivan, but cannot honestly recommend the Pacifica now.
 

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This used to happen on my 2001 Town & Country as well, as it is happening now on my 2017! Not really a big deal, put the filler in upside down so that the hose is in the 10:00 o'clock position and the pump handle is almost resting on the door.........works every time!
 

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This gas shutoff issue has appeared with our 2018 Touring L, now over 20K. Very irritating. Took it into the dealer who could not find anything wrong. Occurs with multiple gas stations.

Frustrating to spend the time scheduling these warranty repairs (also struggling with the loss of A/C refrigerant and the dealer cannot find the cause of the leak) and having no resolution. Great vehicle, but these issues have me now questioning the reliability of the Pacifica. I once was a strong advocate for this minivan, but cannot honestly recommend the Pacifica now.
Hi rlee777,

We're sorry to hear you're experiencing this with your Pacifica! If you're still noticing concerns, do not hesitate to send us a PM so we can have a further look into this.

Steph
Chrysler Social Care Specialist
 

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Any fix/solution for this issue ? This started happening since yesterday, gas tank was empty and the fill nozzle started clicking and shutting off every 1/4 of a gallon or so. Tried a few things with inserting the nozzle half way, slow fill, slanted nozzle, nope nothing worked. It took quite a while to fill the tank. Not sure if it is the gas station issue ( but gas station attendant said nobody else had complained about it) or it was cold outside for the first time this season and since i got the car earlier this year. Will try again at a different gas station in a day or two and see if it the problem repeats. Never had an issue like this with my other cars which had a proper twisty gas cap.

Looks like a few others here had the same issue, taking it to the dealer is the last thing i want to do. My past bad experience with them, they are most likely to say thats normal or cant reproduce the problem and try to waive it off.
 

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Any fix/solution for this issue ? This started happening since yesterday, gas tank was empty and the fill nozzle started clicking and shutting off every 1/4 of a gallon or so. Tried a few things with inserting the nozzle half way, slow fill, slanted nozzle, nope nothing worked. It took quite a while to fill the tank. Not sure if it is the gas station issue ( but gas station attendant said nobody else had complained about it) or it was cold outside for the first time this season and since i got the car earlier this year. Will try again at a different gas station in a day or two and see if it the problem repeats. Never had an issue like this with my other cars which had a proper twisty gas cap.

Looks like a few others here had the same issue, taking it to the dealer is the last thing i want to do. My past bad experience with them, they are most likely to say thats normal or cant reproduce the problem and try to waive it off.
Hi NickPac19,

I do apologize for the trouble you are experiencing with your van. If you do decide to address this with your dealer, please know that our team is more than happy to escalate a case on your behalf to connect you with a case specialist as you work with your dealer. Your case specialist will be able to work alongside your dealer to ensure all potential solutions are explored regarding this concern. Our team is just a PM away to get the process started.

Mark
ChryslerCares
 

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Never had an issue like this with my other cars which had a proper twisty gas cap.
I've had this problem on both of my cars that had a capless fuel tank system (Pacifica and a different manufacturer). Some people find that holding the pump handle at 90 degrees or higher reduces the problems with the pump's pressure sensors from stopping the fuel flow. That doesn't always work for me, and it's a pain to fill up with the pump constantly clicking off. I doubt the dealer will be able to find a "problem" to fix, but I did have an issue with the fuel door not opening (which lit the Check Engine Light) and they had to replace a fuel tank valve, so it might be worth having them look into it. However, I still have problems with some gas pumps even after the valve replacement.
 

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Insert the nozzle so the handle is resting on the gas tank lid (i.e., it's in at a 90 degree angle with the handle pointing towards the front of the car). I find this consistently works.

I agree with you that a "proper twisty gas cap" works fine and the capless system is not much of an improvement. I imagine the primary benefit to FCA is to reduce warranty claims for check engine lights caused by people leaving the twisty gas cap off or loose.
 
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