I am glad I found this thread. My 2018 Pacifica Limited also exhibit the list GPS signal issue. I only noticed it after the clock started being off by 3 minutes and then did not switch to DST. I stopped using the build-in NAV in favor of CarPlay a while ago so I had not even realized that my NAV had quit working. Software Update for Uconnect® - Check For Updates says the vehicle has the latest s/w. From the posts here is seems pm-ing @ChryslerCares is the best path forward. So, I do this next.
Gps/map issues
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My 2018 Limited Hybrid has also started having GPS no signal issues. The clock is incorrect, and the WiFi hotspot is not working either. Resetting everything has not solved it. Of course the website says my software is up to date, and I'm a few thousand miles past the warranty. 😔 It seems like this is getting to be a fairly common issue, judging by all of the posts here and in other forums I have seen. I have not checked in with the dealer yet, but I guess I will be doing so in the next few weeks.
It's almost like Chrysler wants to make the car less and less useful so we have to upgrade to a new model? 😂😂😂 First I can't charge it or put it in the garage due to the hybrid recall, and now I can't use the GPS or Hotspot! What next!?
It's almost like Chrysler wants to make the car less and less useful so we have to upgrade to a new model? 😂😂😂 First I can't charge it or put it in the garage due to the hybrid recall, and now I can't use the GPS or Hotspot! What next!?
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Tried doing an update but only got the message that I didn't need an update. I am having the same problem with my 2018 Pacifica. I did a reset and I did a navigation upgrade. the reset didn't work and the upgrade told me my system did not need an upgrade. My home is in Malibu but UConnect has me located in the Sonoran Desert in Mexico.
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This is my problem exactly. Chrysler just can;t seem to get it right. Cqn't tell you ho3 to fix the bug. the dealers don't know how to fix it either.Hello,
I have a 2018 Chrysler Pacifica Hybrid. My GPS is not working correctly. I tried to enter my VIN at:
Software Update for Uconnect® - Check For Updates
Check here to see if your Uconnect® system is due for a software update. Simply enter your vehicle identification number (VIN) to check for any updates.www.driveuconnect.com
The Chrysler site said that my vehicle is up to date. My vehicle is not up to date and I need the update. Could someone from the Chrysler Care Team help me out?
Thank you,
Kevin
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2 Posts
2018 Pacifica touring L plus 8.4 Uconnect
Nav and gps not working not picking up satellites
The dealer says it needed a software update it has been freezing up ever since I got it Here’s my vin I put it in The Uconnect website it says I am up to date
Any help is appreciated thank you
Nav and gps not working not picking up satellites
The dealer says it needed a software update it has been freezing up ever since I got it Here’s my vin I put it in The Uconnect website it says I am up to date
Any help is appreciated thank you
See thread here GPS no Satellites Post #32 details the problem that the failed aircard causes when the dealer tries the update. This matches what a local dealer told me as well, that 90% of the time they brick the unit trying to update. So searching the web, I found this thread fixed Uconnect and the details of the Sierra Wireless Airprime AR7552 card that failed. davidcarm_0 didn't have any cards, but yeroelecomm did. I ordered it and had it shipped to a friend in the US, and another friend who was visiting brought it back to Calgary for me. Just swapped out the Airprime cards and my nav is now showing me where I am. I'm waiting to see if it will perform any updates now that the wireless card is working.
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Hello,
I'm having a similar problem to many people where my GPS isn't working (shows me in the middle of a field), clock auto-syncing leading to the wrong time, and the driveuconnect site telling me that there is no update available for my 2018 Pacifica. It also has never saved the display setting to show temperature in Celcius on the uconnect screen (it always shows in F when I start the car).
It's my understanding that I need to post first so that I can send a private message to @ChryslerCares with my VIN to maybe enable an update?
I'm having a similar problem to many people where my GPS isn't working (shows me in the middle of a field), clock auto-syncing leading to the wrong time, and the driveuconnect site telling me that there is no update available for my 2018 Pacifica. It also has never saved the display setting to show temperature in Celcius on the uconnect screen (it always shows in F when I start the car).
It's my understanding that I need to post first so that I can send a private message to @ChryslerCares with my VIN to maybe enable an update?
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4 Posts
I have the same problem. 2018 pacifica limited. My navigation shows my vehicle about 100 miles north of where i actually am. I have checked the uconnect site and the map updates site and they both say i have the most up to date stuff. @ChryslerCares Is there anything you can do for me or point me in the right direction? I have only had the van 2 weeks and the original owners had it before me.
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3,358 Posts
Hello @PacDad2012!
We would like to look into this matter a bit further. Please send us a private message with your software information for us to review. Thank you!
Hannah
Chrysler Cares
We would like to look into this matter a bit further. Please send us a private message with your software information for us to review. Thank you!
Hannah
Chrysler Cares
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My 2018 Chrysler Pacifica my display where it shows the direction your going shows the opposite. If I'm heading South it shows North if I'm going North it shows South etc. No matter what address I put in the navigation it always gives me directions to a address by Milwaukee. Very frustrated I use my GPS for my work.
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3,358 Posts
Hello Bulldog_2429,
Please send us a PM with your VIN, we'd be happy to look into this further for you.
William
Chrysler Cares
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@ChryslerCares I'm a new member so I can't send a private message. But I'm having the same issue. GPS stopped working, it still seems to show an accurate speed and direction, just places us in Canada instead of Michigan....
My local dealership looked at it and told me it would be $1000 for a new radio. This forum seems to suggest a reboot/install/update might make the difference. Can someone contact me about this?
My local dealership looked at it and told me it would be $1000 for a new radio. This forum seems to suggest a reboot/install/update might make the difference. Can someone contact me about this?
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425 Posts
I have never read that a reboot totally solved the GPS problem. The only 100% sure solution that I am aware of is the replacement with a "new" or rebuilt radio along with an update to the current software.
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3,358 Posts
Sure thing! Our team is here to assist. Sending you a message now so we can start a conversation!
Hannah
Chrysler Cares
@ChryslerCares I am also have this same issue with my 2019 Pacifica. Due to damage from a storm back in January, a lot of work was done to my hybrid and I just got the car back a couple weeks ago. I first noticed that the history for tracking miles for the hybrid is off by a day, and not accurate. I also noticed that the compass is off and today I realized that the Navigation has me in Delaware, when I live in Virginia. I checked the website and it says my software is up to date…but I am seeing some conflicting information as I read through this forum. Any insight would be appreciated.
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3,358 Posts
Hello LisaB,
We do not suggest using the Direct Uconnect link at the moment to check your software level. If you can send us a PM with your VIN, along with a photo of your Uconnect software information, we'd be happy to look into this further for you.
To do this, put your vehicle into the ON or ACC position and perform the following –
On your Uconnect touchscreen, simultaneously press and hold the lower left and lower right icon for 10 seconds.
OR, simultaneously press and hold hard buttons. Driver up Temp – Driver Down Temp - Front Defrost.
William
Chrysler Cares
@ChryslerCares My 2018 pacifica just started having the same GPC wrong location issue. I sent you a pm with more detailed information. Thank you!
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@ChryslerCares hello My wife and I just purchased a 2018 Chrysler Pacifica limited and the gps shows our location as being 500 miles away. I was going to send a private message but I’m new to the forum so it won’t let me.
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