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Noticed that our 2017 Limited had a pink hue to the drivers side HID headlamp yesterday, and found that it was very dim when we drove it today. I've got an appointment with the dealership for Wednesday, but i'm utterly dumbfounded that one of the HID bulbs is already failing. All of my other vehicles had HID bulbs that lasted well past 5 years with a ton of night-time driving, so I'm concerned for the failure rate on these if I need to replace these outside of warranty.

Has anyone else had one fail or am is this just a fluke incidence?
 

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Noticed that our 2017 Limited had a pink hue to the drivers side HID headlamp yesterday, and found that it was very dim when we drove it today. I've got an appointment with the dealership for Wednesday, but i'm utterly dumbfounded that one of the HID bulbs is already failing. All of my other vehicles had HID bulbs that lasted well past 5 years with a ton of night-time driving, so I'm concerned for the failure rate on these if I need to replace these outside of warranty.

Has anyone else had one fail or am is this just a fluke incidence?
That sounds unusual Yoogene. My '10 Mustang has HID's, and I have yet to replace one at approximately 45K miles. Please let us know how Chrysler handles this issue.
 

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That sounds unusual Yoogene. My '10 Mustang has HID's, and I have yet to replace one at approximately 45K miles. Please let us know how Chrysler handles this issue.
Right? I had an A4 that had BiXenon headlamps that lasted well over 90K miles, with nary an issue. I'm wondering if I got a bad bulb or if somehow water got into the housing; both of which are bad issues.
 

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Turns out it was the headlight bulb that failed. This is concerning, as HID bulbs are not cheap (unlike halogens which can be replaced for $10 a pop). I'm crossing my fingers that this was an isolated and freak accident, but if this happens again, I will definitely be opening a case as I'm not ready to dish out $100 a bulb ever 6-7 months.

That said, i was able to receive the TCM software updates posted as well as the other software updates. So far, no additional UConnect crashes, but we'll see during our next road trip if it fails again!
 

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Did the dealership make you pay for the HID bulb or did they replace it under warranty due to immature failure vs wear and tear?

I thought I read someplace that HID bulbs should be replaced together to try to keep color temps as close together as possible. any thoughts on that?
 

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Turns out it was the headlight bulb that failed. This is concerning, as HID bulbs are not cheap (unlike halogens which can be replaced for $10 a pop). I'm crossing my fingers that this was an isolated and freak accident, but if this happens again, I will definitely be opening a case as I'm not ready to dish out $100 a bulb ever 6-7 months.
Do you know what brand bulb was replaced? I really don't see how this is Chysler's fault. A bad HID Igniter could shorten a bulb's life or it could simply be infant mortality of the bulb.
 

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Since this is the first HID headlight that's been reported to go out, I chalk it up to a random manufacturing defect from the bulb vendor. You can get inexpensive HID bulbs on the internet for future reference. No need to buy it from the dealer.
 
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I really don't see how this is Chysler's fault. .
Regardless of how trivial or inexpensive the fix is, this is definitely the manufacturer's responsibility to fix. The fault may be with the bulb factory or vendor or anywhere else, but Chrysler is providing warranty for this car and a premature wear/ failure is their problem.
Having said that, in this situation I would ignore the dealer and use this opportunity to buy high quality HID bulbs of my preferred color temperature in both headlights :D.
 
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Discussion Starter #9
Do you know what brand bulb was replaced? I really don't see how this is Chysler's fault. A bad HID Igniter could shorten a bulb's life or it could simply be infant mortality of the bulb.

I want to assume this was a bad bulb, or bad batch and that it isn't a recurring problem. Headlights, normally, are wear and tear, but for an HID bulb to go out in less than a year with less than 200 hrs on it is suspect. I've had OEM bulbs last for 7+ years with nary a problem, and if this is a continuous issue, there is a problem with the build and should be addressed.

If your brakes on the car failed at 5k miles and you rarely use the brakes for that period, is that truly a wear and tear or an issue with the brakes? There is a certain expectation from a mass produced vehicle with regard to wear and tear; if this was a Bugatti and I needed to perform an annual service to replace $10k tires, that'd be one thing.

I've tried aftermarket HID kits and they were never that great. I've had great luck with OEM bulbs like Phillips and Osram, but I'm hesitant to burn money with brands like MISHIMOTO...
 
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Noticed that our 2017 Limited had a pink hue to the drivers side HID headlamp yesterday, and found that it was very dim when we drove it today. I've got an appointment with the dealership for Wednesday, but i'm utterly dumbfounded that one of the HID bulbs is already failing. All of my other vehicles had HID bulbs that lasted well past 5 years with a ton of night-time driving, so I'm concerned for the failure rate on these if I need to replace these outside of warranty.

Has anyone else had one fail or am is this just a fluke incidence?
Just had a HID fail on 2017 Pacifica. 25,000 miles and not covered by warranty. Cost to replace $260 + $80 service fee. Never had a HID fail before on other cars. Able to located OEM online for $140.
 

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Can you post a link to the OEM bulb for $140?

I have had hid fail in my Volvo and the bulb they replaced it with was a slightly different color and different brightness. It was very annoying. Had to fight fight fight with dealer for correction. Might be best to replace both at once to keep everything uniform.
 

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If it's the Ballast filed, I believe that be covered by warranty... I am not sure about the light bulb tho. Did you check with other mopar locations to verify?

For aftermarket HID bulbs, it can be as cheap as $75 ( or lower) each installed. Most of them are from China I assume. They can be pretty bright and you do wnat to change them together to ensure the matching color tempreture and correct pointing angle.

Some shops may sell you some cooler lights and said it is brighter... Cooler temperature may just look whiter but it doesnt nessarily to be brighter in dark as it may not has the same intensity as the OEM ones. So be aware.
 

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Well - I just had an OEM HID bulb fail. I don't yet know if the the dealer will cover it under warranty. Will update....

I'm not very optimistic though. If not, I won't be buying from dealer. I hear the Osram OBI, OBH, and new OBB are popular. Anyone using these?

FYI the size needed is a D3S.
 

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UPDATE: Apparently - the HID bulb was covered under warranty. I might still seek the OBB or OBI lights for cooler color temp and/or more light output.

Cheers.
On pick up dealer showed pricing of $396! They weren't asking me for payment, but I asked the service writer to zero that out before I signed off. Can you imagine - $400 for light bulb replacement?
 

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I have a failed HID as well, and the dealer has tried twice unsuccessfully to fix it. They replaced the ballast, but that didn’t work. Now they’ve ordered a controller board of some kind. I assume they tested the bulb since they haven’t tried replacing that, but I’m not really sure at this point.
 

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I have a failed HID as well, and the dealer has tried twice unsuccessfully to fix it. They replaced the ballast, but that didn’t work. Now they’ve ordered a controller board of some kind. I assume they tested the bulb since they haven’t tried replacing that, but I’m not really sure at this point.
Hi generaltso,
As always, if you do find you need any additional assistance with your dealer, we would be more than happy to offer our support. Please feel free to send us a PM!
Julie
Chrysler Social Care Specialist
 

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Hi generaltso,
As always, if you do find you need any additional assistance with your dealer, we would be more than happy to offer our support. Please feel free to send us a PM!
Julie
Chrysler Social Care Specialist
Thanks Julie. The dealer was able to get it fixed today by replacing the bulb. I'm not sure why they replaced the ballast and ECU before trying that!
 

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Thanks Julie. The dealer was able to get it fixed today by replacing the bulb. I'm not sure why they replaced the ballast and ECU before trying that!
My guess is the tech loading the shotgun wasn't too bright. :wink2:
 

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Thanks Julie. The dealer was able to get it fixed today by replacing the bulb. I'm not sure why they replaced the ballast and ECU before trying that!
Thanks for updating me on this, generaltso. I am glad to hear that your dealer was eventually able to figure it out. Please feel free to reach out to us in the future if you need any assistance.
Julie
Chrysler Social Care Specialist
 
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