[ryedaddy]

Hi All,

Our 2018 (49K) Hybrid has a rattle and I'm looking for help on how to get the issue fixed. Our Carmax had it in to replace the servo actuator dash problem, and they told me the mechanic could not hear anything regarding the rattle, so they would not advance a repair. However, they will pay for a diagnosis at our local Dodge dealer.

The sound is most present outside the vehicle on a cold/ICE start and it's louder on one (driver side). It was not present the whole time I 24 hour test drove the vehicle. It developed after a family trip down to LA. When I first heard it, it sounded to me like something was happening in the wheel well -- or close to where the charging port is. The sound does not get worse with road conditions/potholes, and it doesn't get worse rocking the body of the van while driving.

I don't really know much about shocks/struts/arm controls/sway bars -- but this seems to be higher up...like near the same level as the headlights but further back in the engine compartment.

Any help on pinpointing it is appreciated.

 

[ryedaddy]

I can definitely capture it with my phone or an even better quality recorder. Seems most active at first start on ICE in morning.

Thank you for reviewing/response

 

[ryedaddy]

You can clearly hear the rattle at 25 sec in, after the ICE start revs decline a bit on this cold start.

The second clip is the same sound from inside the cabin driving, just the two thumps I could catch at the very start. Hearing it from inside can be rather tricky.

https://soundcloud.com/rorohello%2Fsets%2Fcar-rattles

 

[ryedaddy]

Rhythmic clicking from dash when vehicle off

We have been having a rhythmic clicking sound that almost sounds like a small washing machine that occurs when we turn the van off. It sounds like it is coming from the dash. The sound shuts off after about two minutes and only occurs when the vehicle is off. If you open a door, the sound starts...

www.pacificaforums.com

 

[ryedaddy]

Van wouldn't remote start this morning. When I entered and did manually, the check engine light was on.

I want to try and get it refunded with Carmax under the CA lemon law.

If I can prove that the transaxle/transmission is faulty (within 18 months delivery date of vehicle) then I meet the criteria right?

 

[ryedaddy]

Our van had all the recalls and updates performed before we drove it off the lot from CarMax Santa Rosa.

What is hilarious is that the service department at CarMax Santa Rosa is still saying they can't hear any rattle in the clip!!!

They are obviously delaying what they know is a costly repair...and putting my families well being in jeopardy by doing so.

 

[ryedaddy]

I would love to get Carmax to replace the transmission. We are a two car family, so I don't care if it takes a long time.

Carmax is paying for the dealer here in Petaluma to try and diagnose it on Thurs. If anyone has language on how to best describe it to the techs, or other experience with this, please let me know!

 

[ryedaddy]

I haven't gotten into yet no. But basically, I've been told that it has to have a "substantial defect" and have spent a lot of time in the shop because of said defect.

If this noise is coming from inside the same transaxle that has a federal investigation happening...that to me is a substantial defect...

But as I and others have stated here, it can be hard to hear the sound. And the car drives normally.

I have an appointment with our local dealer Feb 2nd to see if they can shed light on the noise.

 

[ryedaddy]

All fair points and I specifically did not allow myself to touch any of the Yelp/Google reviews until I can get more clarity and help on what is causing the rattle.

The servicing that Carmax provided on the servo actuator was prompt and hasn't caused any anciallary issues with the Uconnect or anything.

We don't have highly rated Jeep/Chrysler/Dodge dealerships in my area...which I feel is going to be a shame with this van...but who knows.

 

[ryedaddy]

Autonation (Dealership) in Petaluma diagnosed as left front strut with "excessive play"

New strut ships from Detroit today.

Will see if this resolves, and then when the other one goes...

 

[ryedaddy]

I told him I read that on various Internet sources, and he said "no for shocks maybe"

Whatever...if the other one is going to go...it's gonna do it before my Maxcare 75K is up, so I didn't argue.

 

[ryedaddy]

Well...it sounds like I certainly will be seeing them again