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HELP: MOPAR website has a different owner name and sale deed on a new car

1949 Views 12 Replies 6 Participants Last post by  Odyssey045
I got hold of my new 2020 pacifica hybrid limited, which had 36 miles on it (i am assuming due to test drives) and was trying to activate the 1 year sirius xm guardian trial . When i called up the representative, they said, that the ownership was done already in someone else's name , they had the sale deed and they could transfer the remaining service to me. That shook me up, and i called up the dealer. Initially they mentioned, they had registered the name incorrectly when they were demoing the feature. But then, they mentioned that they were in the process of registering the vehicle to someone else, and at the last moment, they backed out and thats why this is happening.

I have checked the VIN number with all available online sources, and none of them show a sale/ownership or any records. I have got a temporary registration number till the DMV issues me the permanent number.

What do you think could be my next steps. Confused if there could be a potential damage on the car, or maybe something else?
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I had the same problem activating Siriusxm with my 2018. They just asked for my sales agreement to be faxed into them. Call them again to see if you can fax them that information.
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