My dealer ordered in Jan and I put a deposit down on it in mid March. To be eligible for the free Level 2 charger, I understand that I need to have it changed to a Sold Order. I have seen several people indicate that their dealer did that for them, but my dealer does not believe he can. Could a few of you please give me the context info for your dealer that did this so that I could have my dealer confer with yours? Thanks!
My situation is similar in that I put a deposit for an existing dealer order as I thought it would lessen my wait. My last 2 attempts to just get a status update thru chat were denied since the van is not in my name. Needless to say that they didn't say anything about the charger. I moved on to calling their 800 number and was told to contact the dealer about it, which I had, but my dealer has gone silent since I asked the question whether I would be eligible for the charger.
Finally, yesterday I used the email option to contact them. This morning I got an email that was not just the "form letter" type, but rather a very thorough response and more. First, she stated that this delayed delivery compensation offer was for "sold" orders but that she had taken the liberty to escalate to management for consideration. Then, she proceeded to provide a status on my van, which is now D1 - gateline schedule for 5/1 and possible delivery on week of 5/8. I hadn't asked about the status as I didn't want to confuse my question, so clearly she took upon herself to give me an update (I had included the VIN). I was on the road, and before I arrived at my destination, I got a follow up email from the same person saying I had been approved for the delayed delivery compensation, and that I should expect a call or email from their outbound call program in the near future. Less than 40 minutes after the email, I got a call from a Michigan number, (248) 553-8355, and it was from FCA. As others have mentioned, she didn't offer me a choice, but I specifically asked for the Visa card, and she said no problem. She had me verify my name, address and phone number, and ended by saying the Visa card would be mailed in mid-May.
Hopefully you can get the same response as I did about the free charger or Visa card.