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Discussion Starter #1
Wow, all the gadgetry makes repairs complicated and expensive. Dunno if I'll hang onto this thing after the extended warranty runs out.
I hit a deer on the highway a few weeks ago and watched it slide off my nice rounded front end. It was late and far from home and the car didn't make any strange noises or anything so I kept going. Next morning I looked for damage; grill pushed back a little, hood had a slight tuck at the front edge, very slight crease in the passenger-side fender. It didn't look bad at all!
The body shop estimate was about $2,300 before they found one sensor was disabled, camera mounts broke, one radiator had broken mounts, 1 headlight mount broken on each side.
They fixed all that in about 5 days, and called in a Chrysler specialist to align the camera and sensor.
Things were looking good until they called me and asked "Did you ever have trouble starting the car?" Apparently they got a code for Inverter Fuse, replaced the fuse and got a code for Faulty Inverter.
They made an appt. with the local (Waldorf, MD) Chrysler dealer and transported it over there. Three days later the dealer called them and said they didn't have anyone to work on hybrids.
Now it's at another Chrysler dealer 40 miles away.
It's been 12 days so far, and though I have another car, so it's not a problem now, it seems to bode ill for the future.
Actually, it's kind of nice to be driving my simple old Mazda MPV again, and not having to take my eyes off the road every time I want to change any settings on anything....
 

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Wow, all the gadgetry makes repairs complicated and expensive. Dunno if I'll hang onto this thing after the extended warranty runs out.
I hit a deer on the highway a few weeks ago and watched it slide off my nice rounded front end. It was late and far from home and the car didn't make any strange noises or anything so I kept going. Next morning I looked for damage; grill pushed back a little, hood had a slight tuck at the front edge, very slight crease in the passenger-side fender. It didn't look bad at all!
The body shop estimate was about $2,300 before they found one sensor was disabled, camera mounts broke, one radiator had broken mounts, 1 headlight mount broken on each side.
They fixed all that in about 5 days, and called in a Chrysler specialist to align the camera and sensor.
Things were looking good until they called me and asked "Did you ever have trouble starting the car?" Apparently they got a code for Inverter Fuse, replaced the fuse and got a code for Faulty Inverter.
They made an appt. with the local (Waldorf, MD) Chrysler dealer and transported it over there. Three days later the dealer called them and said they didn't have anyone to work on hybrids.
Now it's at another Chrysler dealer 40 miles away.
It's been 12 days so far, and though I have another car, so it's not a problem now, it seems to bode ill for the future.
Actually, it's kind of nice to be driving my simple old Mazda MPV again, and not having to take my eyes off the road every time I want to change any settings on anything....
Glad you weren't hurt. It was good that the inverter problem was found while you had the van in.
If you put your van info (year, trim, gas/hybrid, etc.) in the signature line it will show up at the bottom of all your posts.
 

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Discussion Starter #3
Glad you weren't hurt. It was good that the inverter problem was found while you had the van in.
If you put your van info (year, trim, gas/hybrid, etc.) in the signature line it will show up at the bottom of all your posts.
Thanks for the good word and the advice on my signature line.
As far as what I said about getting rid of the car when the extended warranty runs out, well, I don't think it'll be that long. I haven't seen it for over six weeks now, and it''s been over 30 days at the latest dealership, so I'm planning to sell it back to Chrysler under the Lemon Laws and buy a Toyota. It makes me sad; I've been hanging on to my 2000 Mazda MPV (230,000 miles and running strong), just hoping someone would come out with a hybrid minivan, but this experience has shaken my faith in my Pacifica rather thoroughly. Thank goodness I still have the MPV!
 

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Are you able to lemon cars for delays in repairing collision damage? I’m not sure you can.

Deer collisions regularly total cars around here.
 

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Are you able to lemon cars for delays in repairing collision damage? I’m not sure you can.

Deer collisions regularly total cars around here.
Yeah I can't see how it can be a lemon because of a collision with a deer, even if it had nothing to do with the deer you would up creek trying to prove it. Possible the body shop didn't follow proper procedure on removal/installation of something and they "let the smoke out" of it. This pacificas are jammed packed with electronics, especially the hybrids, and all's it take is 1 wire or connector touching the wrong thing even if it's only a split second.

I'd be surprised if they even have the proper repair manuals that gives you the appropriate steps connecting and disconnecting the electronics.
 

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Discussion Starter #6
Yeah I can't see how it can be a lemon because of a collision with a deer, even if it had nothing to do with the deer you would up creek trying to prove it. Possible the body shop didn't follow proper procedure on removal/installation of something and they "let the smoke out" of it. This pacificas are jammed packed with electronics, especially the hybrids, and all's it take is 1 wire or connector touching the wrong thing even if it's only a split second.

I'd be surprised if they even have the proper repair manuals that gives you the appropriate steps connecting and disconnecting the electronics.
While I can't be positive that the body shop didn't mess up my hybrid, I doubt it because they seem like real straight shooters and I think they'd say so. (Maybe I'm naive, but I do trust them.)
All they mentioned in the way of trying to fix the electrical problems was to replace the 12 volt battery and a fuse for the inverter because there were fault codes for both, which apparently became a fault code for the inverter itself after they replaced the fuse. They had a specialist who realigns all the sensors and cameras out at the time, and apparently he was no help, but I believe they just decided to take it to a dealership as soon as things went haywire. I'm not including the time at the body shop in my complaint.
Regardless of who is at fault, my big concern is that it has been over 30 days at a dealership who is supposedly "certified", or whatever, to work on the hybrids. If there is anything about it that is really that difficult to fix, or if there are really any number of incompetent dealerships out there so it is that difficult to get it fixed, I don't want to have anything to do with it.
I believe that the Lemon Law is worded to cover this, though I have not read the actual law, which is in lawyer-ese, but only a layman's summary.
 

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While I can't be positive that the body shop didn't mess up my hybrid, I doubt it because they seem like real straight shooters and I think they'd say so. (Maybe I'm naive, but I do trust them.)
All they mentioned in the way of trying to fix the electrical problems was to replace the 12 volt battery and a fuse for the inverter because there were fault codes for both, which apparently became a fault code for the inverter itself after they replaced the fuse. They had a specialist who realigns all the sensors and cameras out at the time, and apparently he was no help, but I believe they just decided to take it to a dealership as soon as things went haywire. I'm not including the time at the body shop in my complaint.
Regardless of who is at fault, my big concern is that it has been over 30 days at a dealership who is supposedly "certified", or whatever, to work on the hybrids. If there is anything about it that is really that difficult to fix, or if there are really any number of incompetent dealerships out there so it is that difficult to get it fixed, I don't want to have anything to do with it.
I believe that the Lemon Law is worded to cover this, though I have not read the actual law, which is in lawyer-ese, but only a layman's summary.
I'd be floored if you are covered by a lemon law. I'd be careful on what you say and how you imply it's a warranty issue while leaving out certain facts about having the issue only after a collision with a deer. Could be received as fraud.

good luck tho, if it really is a warranty issue I hope they take care of it one way or another
 

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Discussion Starter #8
Hi Lily,
I just meant that I was not complaining about the time at the body shop, not that I would try to hide it in an official complaint. Honesty is a big deal to me.
 
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