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Model Year:
2019
Gas / Hybrid:
Gas
Trim:
Touring
Hi, I have a 2019 Pacifica with 35k miles. I have bubbling on the edge of my hood,. What do I need to get this fixed under warranty. Thanks
Hood bubbling
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Go to a dealership.
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17 Posts
HA HA very funny, they always want a fee to bring it in and do not really give a dam.
I had the same issue on a 2018 Pacifica. Dealership said that Chrysler was extending the warranty on that issue because it was a problem with the paint process and should not happen at all. They said they would repair it under warranty but that I had to wait because there were so many vehicles with the same problem and they were backlogged. I never got it fixed because this happened right when my lease was about to end and I ended up getting the 2021 anyway. But... like VelverRed said, take it to the dealership. It should be covered under warranty.
That is true for most mechanical and electrical issues, but this is different. Take it directly to the body shop area of the dealership. They should not charge you a fee. They likely will examine the bubbling and take pictures. They will then send the pictures to Chrysler for authorization to repair. If Chrysler approves, the body shop will schedule a date for doing the repair.
I guess that Mr Joe just doesn’t know.
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Yes, take your Pacifica to the body shop/collision center at the Chrysler dealership. They will evaluate the bubbled paint and take pictures which are sent to Chrysler. Chrysler makes the decision to either repair/repaint the hood or replace/paint the hood. This has to be done before the 5-year warranty (from in-service date) expires. I just got my 2018 Limited done this week. My vehicle was there for 9 days during which time the hood was replaced and painted. I was given a loaner (2019 Cherokee Limited) for that time. The whole process was painless. Just make the appointment to get the process started before the 5 years is up.
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3,327 Posts
Hello All!
As a reminder, please know our team is here as a resource and to help alongside your dealership. When in doubt, feel free to send our team a private message.
Hannah
Chrysler Cares
As a reminder, please know our team is here as a resource and to help alongside your dealership. When in doubt, feel free to send our team a private message.
Hannah
Chrysler Cares
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9 Posts
I've heard that you should ask to have the hood replaced because it is a primer issue and if they just repaint the hood the problem will recur.
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Hannah, thanks for chiming in. We noticed this issue on our 2018 last Spring when it was 5-6 weeks past the 5 year date. I called Chrysler Cares and they said I should go through the process, it would be rejected, but then they could step in and authorize the repair. They said it was a known and common issue.
I was also told that the very pricey extended Mopar warranty I had purchased when I bought the car new was not useful for this issue. Curious, because it was corrosion of the aluminum hood that was causing the paint to bubble. Seems like a manufacturer defect, and a known one.
We brought it in to the dealer and we walked it over to the body shop together and got an estimate.
And nothing happened.
Over the next several months, I made over a dozen follow up calls to the dealer and went by several times. I then followed up with a call to Chrysler Cares who said they would contact the dealer.
Following up a few more times, I finally snagged my service advisor who said they’d been understaffed, he had lost his phone with the required pictures, and could we start over? He confirmed that he stil had the estimate from his body shop.
Another follow up with Chrysler Cares said they had received the warranty application.
Two more weeks and another follow up call to Chrysler Cares said that the warranty application had been received and rejected—as planned. But they now said they I had to talk to Mopar, because Chrysler Cares couldn’t do anything.
Another few calls, getting tossed back and forth from Mopar back to Chrysler Cares several times to no avail. Both said they couldn't do anything.
My family has owned Chrysler products through three generations, ever since my father bought a Dodge in the late 1940’s. So for over 70 years.
Can you make this right?
Thank you.
Covered under 5 year corroision warranty. Like first reply said, take it to your dealer. Won't cost you a dime. Replaced the complete hood in our case. Been there done that with my 2018.
As long as your vehicle has not been in a front end collision before, warranty should cover it.
Do not let them simply 'Repair' it as there is no reliable long term repair, it will come back.
Only settle for a new hood.
This problem has been around since the T&C days, there is no excuse for Chrysler to let it continue on the Pacifica line.
I personally have worked on nearing a hundred of these before I retired from Body Repair at a Chrysler dealership.
One way to prevent this on a new Pacifica is to spray an anti corrosion cavity wax, available at most auto stores, inside the front edge of the hood.
Open your hood, cover the front end with plastic, spray up inside the entire front edge of the hood, going up the sides about 6 inches.
Immediately close the hood as the spray is runny and it needs to run down into the front edge of the hood.
Wait until it sets up, usually a hour or so, raise the hood and wipe off any that's visible.
Good for many years!
Do not let them simply 'Repair' it as there is no reliable long term repair, it will come back.
Only settle for a new hood.
This problem has been around since the T&C days, there is no excuse for Chrysler to let it continue on the Pacifica line.
I personally have worked on nearing a hundred of these before I retired from Body Repair at a Chrysler dealership.
One way to prevent this on a new Pacifica is to spray an anti corrosion cavity wax, available at most auto stores, inside the front edge of the hood.
Open your hood, cover the front end with plastic, spray up inside the entire front edge of the hood, going up the sides about 6 inches.
Immediately close the hood as the spray is runny and it needs to run down into the front edge of the hood.
Wait until it sets up, usually a hour or so, raise the hood and wipe off any that's visible.
Good for many years!
I had this issue with my 2008 Town & Country. The dealership repaired it and the corrosion didn’t return. I kept the car for 12 years after the repair and live in an area where they use tons of road salt and brine.
The corrosion problem on these hoods is caused by water getting trapped in the front edge of the hood where there are no drain holes. Road salt doesn't come into play there.
The corrosion addressed here starts on the underside of the hood and travels to the top.
There could be a number of reasons why yours didn't return.
The corrosion addressed here starts on the underside of the hood and travels to the top.
There could be a number of reasons why yours didn't return.
- The hood was actually replaced instead of repaired as was the norm back then.
- The corrosion was from stone chips instead of from the seam on the underside. (this is repairable.)
- It was caught early and the repairman was smart enough to treat it with an anticorrosion treatment after repair.
Actually, it’s the pinch weld not sealed in a few spots. Look if you have areas missing the sealer.
Simply squirting oil into the front edge from below will stop the bubbling. Do it BETWEEN the inner and outer panels.
The excess will drip out onto the grille for a bit. After that, all good.
Simply squirting oil into the front edge from below will stop the bubbling. Do it BETWEEN the inner and outer panels.
The excess will drip out onto the grille for a bit. After that, all good.
Is this posted or documented anywhere? I'm heading in next week for this exact thing and my warrantee ended in November 2022. I have the 8 yr / 100,000 extended, but just found out that it does not cover the body.
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