I know there has been several post on here about the hood corrosion on 2017 pacifica. Mine is doing it, I took it to the dealer and they said they have never heard of it and told me i would have to call Chrysler and file a claim. I called Chrysler and spoke with a lady who called the dealer and said it was up to the dealer to determine if they would fix it but the dealer said it is out of warranty. I didn't realize that something like that would be warranty, seems like Chrysler should step up and repair their mistake. Is there someone I can contact about this or am I just out of luck because my dealer doesn't think it should be covered?
Hood corrosion
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Hi carl,
We are very sorry to hear about your concern. If you are interested, please private message us and we would be happy to connect you to a Case Specialist to escalate your concerns.
Laura
Chrysler Social Care Specialist
I had major bubbling on the front hood of our 2017 Pacifica. The dealer stated they have seen it before on Pacifica and the RAM both vehicles with aluminum hoods. Even after the body shop warned against repair of this issue (new hood is proper repair) Chrysler under no circumstances would replace ours. So five months later the problem has returned as predicted. Now we have to lose our van for multiple days while we fight with Chrysler to do what should have been done on our $50k van in the first place. If anyone is interested I will post pics of the before and after. Read your warranty, it absolutely is covered.
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I had four spots on the hood that were bubbling. I took it to the dealer and they fixed it. When they returned it they told me that the problem was solved, and it was, but a few months after and I have another spot bubbling on the hood. This time I have no insurance because the van has 47,000 miles. I don't think the extended warranty covers the body. Taking it to the dealer soon. Lets see what they have to say..
Dealing with the same issue in Louisville, KY. Spoke with Chrysler Care and they said it's covered. Corrosion warranty is 5 years 100,000 miles. I've asked for a new hood but Chrysler will not replace hood unless body shop says it needs to be replaced. I've been told the entire hood will be sanded, some sort of corrosion inhibitor applied, then repainted. My fear is, as with most repaint jobs, they have to feather the paint job onto other panels, ie. quarter panels, to blend paint so no hard edges are visible. I really don't want a body shop sanding perfectly good paint from the quarter panels. I also fear the fix will only be temporary. Already reading where some have had repair done and more bubbling has reappeared. Chrysler Care admitted to me it's bad material but they will not replace entire hood! I'm currently waiting to hear back from Dealership. Stay tuned...
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Just had a very bad experience with hood blister repair on my 2017 Pacifica Limited.
I had one nickel size blister on the top of the hood, but I had many blisters on the front edge of the hood and the side of the hood. The first dealer I took it to just rubbed his hand on the underside of the hood and verified the blisters before he looked at them.
So, the dealer I took it to did repaint the top of the hood. However, on the underside edge of the hood, they put this gummy stuff, like white silicone sealer and painted over it. But here's the rub, they didn't do the entire underside just about 40%, to cover the blisters, then they painted over the sealer.
This paint job looked so bad, that the young service tech called the Service Manager to have him look at the mess under the hood. Of course the Service Manager back-peddled and said well they put sealer on the under side edges. I didn't feel like arguing with him at 5 PM on a Friday. But he did say if the blisters come back we'll redo it. The bottom line is that the hood overall looks worse then when I brought it in to get repainted.
I plan to take it to another dealer's body shop to get their opinion on the work..... If they say they do the same thing..... then the customer is getting screwed by Chrysler.
Customer beware.....
I had one nickel size blister on the top of the hood, but I had many blisters on the front edge of the hood and the side of the hood. The first dealer I took it to just rubbed his hand on the underside of the hood and verified the blisters before he looked at them.
So, the dealer I took it to did repaint the top of the hood. However, on the underside edge of the hood, they put this gummy stuff, like white silicone sealer and painted over it. But here's the rub, they didn't do the entire underside just about 40%, to cover the blisters, then they painted over the sealer.
This paint job looked so bad, that the young service tech called the Service Manager to have him look at the mess under the hood. Of course the Service Manager back-peddled and said well they put sealer on the under side edges. I didn't feel like arguing with him at 5 PM on a Friday. But he did say if the blisters come back we'll redo it. The bottom line is that the hood overall looks worse then when I brought it in to get repainted.
I plan to take it to another dealer's body shop to get their opinion on the work..... If they say they do the same thing..... then the customer is getting screwed by Chrysler.
Customer beware.....
I had lots of bubbling on the hood of my 2017 Pacifica but I didn’t notice it until we were on a trip and it was parked in sunlight on the street. Otherwise I might never have noticed it since I park in the garage all the time.
The dealership fixed it and said it’s a common problem. I thought that was the end of it but after reading these posts I’m worried the same thing will happen again.
Won’t the dealership have to fix it again even after the warranty is expired because it’s a pre-existing problem?
The dealership fixed it and said it’s a common problem. I thought that was the end of it but after reading these posts I’m worried the same thing will happen again.
Won’t the dealership have to fix it again even after the warranty is expired because it’s a pre-existing problem?
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Hello, we're very sorry to hear of this happening with your vehicle as well as your unpleasant dealer experience! Please send us a private message with more details regarding the date your vehicle went in for service for this. We would like to discuss this further with you.
Alex
Chrysler Cares
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Hi Dwilsonb,
We're very sorry to hear this happening to your vehicle. Have you had the chance to alert your servicing dealer of this? Please feel free to follow up with us in a private message.
Alex
Chrysler Cares
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Hi Leveil22,
We regret to hear of this happening. Have you had the chance to reach out to your dealer? Please feel free to follow up with us in a private message as we would be glad to assist.
Alex
Chrysler Cares
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Well, after a conference call with the Service Manager and Chrysler Cares, the van is going back to the paint shop to see if they can "fix" things.
On the call, the Service Manager said maybe you don't want to take it back here to get it "fixed" but maybe you want to take it some where else.
He didn't know that, but I already had that discussion with Chrysler Cares before he got on the call, and taking it to another dealer is not an option, per Chrysler Cares.
There was a discussion of painting the underside of the hood. So after the call, I checked the TSB on the paint repair to see what the procedure says.
In the TSB nowhere does it say to partially paint spray the hood. So if you are going to fix blisters on the underside of the hood you should follow the procedure used for the top-side; sand the blisters down to the aluminum, apply epoxy, undercoat, base coats, clear coats.... painting the entire surface.
After looking at the TSB, where it just says treat only the blistered areas, it's no wonder why owners have said blisters come back again in other areas of the hood.
Whatever is 'missing' with the undercoating process of the aluminum hood is never fixed..... so guess what the problem comes back,.... that's how it got there in the first place, bad hood prep.
Greg
On the call, the Service Manager said maybe you don't want to take it back here to get it "fixed" but maybe you want to take it some where else.
He didn't know that, but I already had that discussion with Chrysler Cares before he got on the call, and taking it to another dealer is not an option, per Chrysler Cares.
There was a discussion of painting the underside of the hood. So after the call, I checked the TSB on the paint repair to see what the procedure says.
In the TSB nowhere does it say to partially paint spray the hood. So if you are going to fix blisters on the underside of the hood you should follow the procedure used for the top-side; sand the blisters down to the aluminum, apply epoxy, undercoat, base coats, clear coats.... painting the entire surface.
After looking at the TSB, where it just says treat only the blistered areas, it's no wonder why owners have said blisters come back again in other areas of the hood.
Whatever is 'missing' with the undercoating process of the aluminum hood is never fixed..... so guess what the problem comes back,.... that's how it got there in the first place, bad hood prep.
Greg
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A few weeks ago I looked at a 2019 Pacifica Touring L Plus with 19,000 miles. I did notice bubbling paint at the leading edge of the hood. At first I thought it was a poor paint job, however, upon closer inspection I was clear that rust or corrosion was forming underneath
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Bubbling on the hood lip of my 2017 Limited. Also have leather “peeling” on driver seat and the seams on the steering wheel leather are coming apart. Dealer tells me “it’s normal wear and tear”. 2 yrs old, 33K. Really? But my 12 Charger with 80k has none of these issues with a this car. Normal wear?
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Don’t know about the leather, but the hood corrosion is definitely on the dealer to fix. I think I’ve read here that they’ll do that even after the 36mo/36,000mi.
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Hi Family Truckster,
We regret to hear of your experience! What is the date of the last time your concerns were diagnosed at your dealer? Please feel free to send us a private message with more details as we are happy to see how we can assist you.
Alex
Chrysler Cares
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