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Had the same problem with our 17 Limited. Dealer replaced hood and repainted all under warranty.

Pull out the warranty info, push them hard and don't take no for an answer.

Rust on a brand new car is completely unacceptable.
 

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I have a 2017 Pacifica touring L and it too has bubbles on the hood. I took it to my local dealer and he sent pictures to Chrysler and he stated that Chrysler would not cover this! I don’t trust this dealer, and I did not purchase the vehicle through his dealership . I’m wondering what recourse I have if any to resolve this issue. I love my Pacifica and intend to keep it, so I don’t want to get rid of it over this issue!
Jim Meredith CW 4 Army ret,
 

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I have a 2017 Pacifica touring L and it too has bubbles on the hood. I took it to my local dealer and he sent pictures to Chrysler and he stated that Chrysler would not cover this! I don’t trust this dealer, and I did not purchase the vehicle through his dealership . I’m wondering what recourse I have if any to resolve this issue. I love my Pacifica and intend to keep it, so I don’t want to get rid of it over this issue!
Jim Meredith CW 4 Army ret,
Chief, Had the same issue on our 14 [email protected] the good news its not rust its corrosion, The bad news its like cancer and keeps growing. When I had our 14' getting fixed under warranty they had 3 pacificas for the same issue, They repaired ours only to have it come back 13 months later and Chysler was little help as it was over the 60k corrosion warranty and the 1 year body shop warranty. I would fight hard for a new hood or if they do repair it get something in writing that if it comes back they will fix it again, cause its going to come back. On a side note or C dealer is next to a ford dealer and they had just as many newer explorers getting hoods replaced (yep ford was just replacing them not fixing them) for the same corrosion issue.
 

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I have a 2017 Pacifica touring L and it too has bubbles on the hood. I took it to my local dealer and he sent pictures to Chrysler and he stated that Chrysler would not cover this! I don’t trust this dealer, and I did not purchase the vehicle through his dealership . I’m wondering what recourse I have if any to resolve this issue. I love my Pacifica and intend to keep it, so I don’t want to get rid of it over this issue!
Jim Meredith CW 4 Army ret,
Hi Jim,

We are very sorry to hear this! We do recommend scheduling an appointment at another FCA dealer if you are dissatisfied with your current dealer. Once you can confirm an appointment, please feel free to follow up via private message with more details as we would be happy to look connect you with a case specialist for additional assistance while your vehicle is in service. You may locate one near you here: Find a Chrysler Dealership Near You | Chrysler.

Alex
Chrysler Cares
 

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Noticed the bubbling on our '17 limited right after purchasing it (used) and coming on these forums.... Took it to the body shop at Paulding Chrysler. They were amazing & VERY particular about their work. Replaced the hood straight away, and wash/wax/vacuum my whole van as part of the deal. They got the hood in, and painted it without the vehicle there. I was able to drive up and sit a few hours while they swapped things and cleaned it up. This is for THE BODY SHOP ONLY at Paulding. Cannot recommend the "regular" service shop at all.
 

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Hi Family Truckster,

We regret to hear of your experience! What is the date of the last time your concerns were diagnosed at your dealer? Please feel free to send us a private message with more details as we are happy to see how we can assist you.

Alex
Chrysler Cares
Alex - How do I private message you?
 

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2018 Pacifica Touring L + S
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To private message a forum user, hover your cursor over their name and then click on Message at the bottom right of that box.
 
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