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Correct. If your dealer stands fast on their position I would send a private message to ChryslerCares and they can contact your dealer to set the record straight.
My mistake, after a long talk with the dealership. I looked at the sticker and see that it was not equipped with Keysense. Oops.... I must have gotten it confused with some others I was pricing at the time.
 

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same problem here with key fob's, PM'd Chrysler Cares they got back to me in 3 working days ( 1/19/17 ) and said someone will be in touch. So far no reply. Also can't get into system to change settings it's looking for a PIN number which I didn't setup. Going back to dealer when I find out about the Fob so they can reprogram.
 

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same problem here with key fob's, PM'd Chrysler Cares they got back to me in 3 working days ( 1/19/17 ) and said someone will be in touch. So far no reply. Also can't get into system to change settings it's looking for a PIN number which I didn't setup. Going back to dealer when I find out about the Fob so they can reprogram.
Hi bobs-haus,

Sorry to hear that! I will reach out to my internal contact again with your contact information. Please PM our page if you have any additional questions or concerns.

Andrea
Chrysler Social Care Specialist
 

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key fobs

this is just a update on a old post
How many Fobs you get with Keysense
I'm happy to report thanks to Chrysler Care I got 2 regular Fobs and my Key Sense Fob all well
 

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this is just a update on a old post
How many Fobs you get with Keysense
I'm happy to report thanks to Chrysler Care I got 2 regular Fobs and my Key Sense Fob all well
Glad to hear you got it worked out. By the way, I've merged your new thread with this original thread.
 

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Correct - 3 fobs! When I test drove it I had the keysense fob and I couldn't test the radio and speed. I was worried about and finally the salesman confessed that he didn't know the difference so when I took delivery I received the 2 fobs plus the Keysense.
The Keysense fob is marked on the back of the fob.
Thanks, John
 

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The keysense fob is not marked differently so confusion can set it. Seems like an improvement opportunity to brand the keysense fob.
Sure it is. It says KeySense across the back of the KeySense fob.
 

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Sure it is. It says KeySense across the back of the KeySense fob.

Holy Cow! You are correct. I stand corrected. :surprise:

Thank you for pointing that out General!
John
 

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So I just bought a used Touring L with KeySense. We got two fobs. One is a 6 button with remote start the other is a 5 button without remote start. Neither say KeySense on the back, but the 6 button fob activates KeySense (i.e. max volume limit, speed limit, and the logo is on) how is this possible and can the dealer wipe the fob and make it a "regular" key?
 

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So I just bought a used Touring L with KeySense. We got two fobs. One is a 6 button with remote start the other is a 5 button without remote start. Neither say KeySense on the back, but the 6 button fob activates KeySense (i.e. max volume limit, speed limit, and the logo is on) how is this possible and can the dealer wipe the fob and make it a "regular" key?
If you want to send your VIN in a PM, I can check the options on your Pacifica--if equipped with KeySense, the original owner should have received two regular fobs and one KeySense fob.

Kori
Chrysler Social Care Specialist
 

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I contacted ChryslerCares a couple days ago and they escalated the case to another department. A couple days later Chrysler contacted me and said I can pick up a new keyfob from my dealer. This is the second time I've contacted CC. Despite my below-average experience with the dealer, I feel Chrysler has definitely provided good after-sale service and support.
 

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Does this mean that only one fob will work by holding it near the door and the others will only work if you take it out and press a button?
 

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Does this mean that only one fob will work by holding it near the door and the others will only work if you take it out and press a button?
No, you can open the door by having any of them in your pocket.
 
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still having problems with key fob

I went to my local dealer today with 2 key fobs, service writer checked with technician who stated only one key is programmed with keyless entry, the other is a regular fob. I just purchased this 2017 Pacifica used with only one fob. they gave me the other fob from the parts department to finaliie the sale.
 

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just took delivery of a 2017 last night. got 3 fobs. 1 has keysense on it. if you only got 2 you should go back.
 

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We don't even use the keysense fob as our son is only 3 years old. Without memory seats or a teenage driver, Keysense is useless.
 

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I went to my local dealer today with 2 key fobs, service writer checked with technician who stated only one key is programmed with keyless entry, the other is a regular fob. I just purchased this 2017 Pacifica used with only one fob. they gave me the other fob from the parts department to finaliie the sale.
Hi clberkley,

When you took delivery of your vehicle from the factory you should have received two standard key FOBs and one KeySense FOB (if equipped). If you did not receive one of these FOBs please send us a PM with your VIN so I can offer further assistance!

Andrea
Chrysler Social Care Specialist
 

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Hi clberkley,

When you took delivery of your vehicle from the factory you should have received two standard key FOBs and one KeySense FOB (if equipped). If you did not receive one of these FOBs please send us a PM with your VIN so I can offer further assistance!

Andrea
Chrysler Social Care Specialist
Hi Andrea. I recently purchased a 2018 Chrysler Pacifica limited hybrid with keysence and I’m waiting on the dealership to send me one regular key fob, because they could not locate it at the time of purchase. If I send you my VIN would you be able to check and see if I should have three key fobs total
 

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To clarify. I only received the keysence fob and I’m waiting on one regular key fob. I wanted to know if I should have two regular key fobs.
 
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