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To clarify. I only received the keysence fob and I’m waiting on one regular key fob. I wanted to know if I should have two regular key fobs.
You should have two regular fobs in addition to the Keysense fob. If you have a power liftgate, power doors, remote start, etc. make sure they give you the fob with the right number of buttons (7 buttons in this case).
 

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Hi Andrea. I recently purchased a 2018 Chrysler Pacifica limited hybrid with keysence and I’m waiting on the dealership to send me one regular key fob, because they could not locate it at the time of purchase. If I send you my VIN would you be able to check and see if I should have three key fobs total
Hi Jman1234,

If you ordered the KeySense option you should have received three key FOBs in total: 2 standard and 1 KeySense. I'm happy to hear your dealership is taking care of you, if they run into any difficulties please send us a PM with your VIN and let me know!

Andrea
Chrysler Social Care Specialist
 

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Thank you very much for your responses. The dealership said they would send out two regular key fobs in addition to the key sence fob.
 

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Hi Jman1234,

If you ordered the KeySense option you should have received three key FOBs in total: 2 standard and 1 KeySense. I'm happy to hear your dealership is taking care of you, if they run into any difficulties please send us a PM with your VIN and let me know!

Andrea
Chrysler Social Care Specialist
Hi Andrea,
I just picked up my 2019 Limited PacHy. The dealer told me I only get one regular key fob and one keysense fob. I asked him about getting three and his response was that I had to make a special order to get the three fobs. Should I receive three key fobs with my new car?

Thank you!
 

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Hi Andrea,
I just picked up my 2019 Limited PacHy. The dealer told me I only get one regular key fob and one keysense fob. I asked him about getting three and his response was that I had to make a special order to get the three fobs. Should I receive three key fobs with my new car?

Thank you!
It is clear in the previous responses that if you have the keysense option (check the window sticker), you get two regular fobs and one marked keysense. If keysense was included in the options on your van, the dealer is 100% wrong in stating you must special order to get the third fob. I would show the dealer this thread and, if necessary, get ChryslerCares directly involved with the dealer.
 

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3, three, 2 + 1, a fob trio, a triumvirate of fobs... or in other words, a "triarkey." :eek:
 

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Hi Andrea,
I just picked up my 2019 Limited PacHy. The dealer told me I only get one regular key fob and one keysense fob. I asked him about getting three and his response was that I had to make a special order to get the three fobs. Should I receive three key fobs with my new car?

Thank you!
Hello cnlhubc,

You should receive three total. If you're having a hard time obtaining the other standard fob, send us a direct message.

Jasmine
Chrysler Social Care Specialist
 

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Only two Key Fobs with my new PacHy Limited?

Hello cnlhubc,

You should receive three total. If you're having a hard time obtaining the other standard fob, send us a direct message.

Jasmine
Chrysler Social Care Specialist
I just tried to send a direct message and I think it sent, but I can't find a record of sending on the forum website. Please let me know if received or not.
 

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I just tried to send a direct message and I think it sent, but I can't find a record of sending on the forum website. Please let me know if received or not.
I received it and will continue communicating on one private message thread.

Jasmine
Chrysler Social Care Specialist
 

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3, three, 2 + 1, a fob trio, a triumvirate of fobs... or in other words, a "triarkey." :eek:
It's obvious her dealer is a tur-key. I hope she triumphobs over them.
 

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I received it and will continue communicating on one private message thread.

Jasmine
Chrysler Social Care Specialist
Well after weeks of trying to get my third key, and several messages left by the kind Jasmine from ChryslerCares, the dealer miraculously "found" the third key to my car and mailed it to me. It only took a month to get my key. NEVER trust a car dealer!

Thank you to Jasmine and ChryslerCares for your help!
 

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NEVER trust a car dealer!
Until a few months ago, I'd have agreed with you. My experience with Criswell Chrysler and my salesman, @carlw8, changed my mind. Carl and his co-workers were simply outstanding both to deal with and in how they took care of me. They did things that they simply didn't have to do. Great dealership and great people!

Carl advertises here on the forums. Well worth contacting if a person is looking for a Pacifica!
 

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Well after weeks of trying to get my third key, and several messages left by the kind Jasmine from ChryslerCares, the dealer miraculously "found" the third key to my car and mailed it to me. It only took a month to get my key. NEVER trust a car dealer!

Thank you to Jasmine and ChryslerCares for your help!
I am glad to hear you received it, cnlhubc. If any questions or concerns arise in the future, you're always welcome to connect with us.

Jasmine
Chrysler Social Care Specialist
 

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Hi folks, I just bought a 2018 pacifica hybrid from a dealer the other day, also just got a regular key fob and another with keysense. There is a tire pump, but the charging plug is gone (which the dealer promised a replacement in a couple of days). Can someone tell me if I'm missing anything else that is supposed to come with the van? Thanks,
 

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Hi folks, I just bought a 2018 pacifica hybrid from a dealer the other day, also just got a regular key fob and another with keysense. There is a tire pump, but the charging plug is gone (which the dealer promised a replacement in a couple of days). Can someone tell me if I'm missing anything else that is supposed to come with the van? Thanks,
New or used? And which model and which options? If new and you have kensense (i believe it was only an option in 2018) then you get 3 fobs, 2 with the chrysler logo and 1 labelled keysense.
 

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I just got a new 2019 Touring L + with Keysense and we got the 3 keys
And that is EXACTLY what everyone with Keysense should have. If you bought it new, scream 'til you get all three. If you bought it used, and you end up short, it means that someone else has a key to your car. I'd get a dealer to reprogram the key fob system.
 

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New or used? And which model and which options? If new and you have kensense (i believe it was only an option in 2018) then you get 3 fobs, 2 with the chrysler logo and 1 labelled keysense.
I bought it new with keysense, so I'm gonna ask them for a second regular key.
 

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If you bought from a Chrysler dealer then dealer will have to get you a new key as they are ones responsible for collection at keys at time of sale/trade in etc. . If you bought from a used car lot or curbsider the your out of luck . The vehicle will have list of options on printout that should be on sale invoice . If bought from dealer ( Chrysler ) used , and something was changed or modified only the oem part would be covered and not a secondary part ( part that came with vehicle when it left the manufacturing facility ) . I would contact the dealer and press the issue , technically the vehicle did not come with all the mechanical parts that was intended . A persistent consumer can easily remedy this with a phone call . Good luck and the key isn’t that expensive it’s the reprogramming that’s the costly part . Check craigslist, eBay etc as they will probably have the designated keys for your vehicle . Good luck and hope it all works out .
 
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