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I'm hearing a strange rattling, or buzzing sound when driving at freeway speeds. It sounds like it's coming from inside the heat vent to the left of the steering wheel. The worst part is that it's intermittent, it sometimes goes away when the road is particularly smooth. I've added a video (taken at night) with the phone mic held near the steering wheel. Anybody hear something similar?

 

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I'm hearing a strange rattling, or buzzing sound when driving at freeway speeds. It sounds like it's coming from inside the heat vent to the left of the steering wheel. The worst part is that it's intermittent, it sometimes goes away when the road is particularly smooth. I've added a video (taken at night) with the phone mic held near the steering wheel. Anybody hear something similar?

https://youtu.be/9vYINOGgyEI
Hi ckjy,

Sorry to hear about this! If you decide to visit your local dealership for further diagnosis I'd be happy to offer assistance if needed. Just send us a PM with your VIN and let me know.

Andrea
Chrysler Social Care Specialist
 

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I had a buzzing sound only when moving down the road that sounded like it was coming from the front of the door (to the left of the steering wheel). In my case it turned out to be the Fender Silencer (interesting name) which was vibrating due to wind. You can easily see and touch it with the front door open. It moves when pressed and I was able to stuff a very small rag along an edge and my particular noise stopped. I think I may have posted this picture elsewhere on the forum so apologies if this is a redundant post.
 

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Did anyone happen to find what is was?

Mine Pacifica 2017 is having same issue, funny thing, after tire rotation.

Mine only does the rattling sound at high speeds, around 70mph.
 

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Hi ckjy,

Sorry to hear about this! If you decide to visit your local dealership for further diagnosis I'd be happy to offer assistance if needed. Just send us a PM with your VIN and let me know.

Andrea
Chrysler Social Care Specialist
I'm having the same issues now! Was this mystery solved? 2017 Touring, 54K miles, new tires, just bought used. Please help me get it taken care of before the real snow comes. Thank you!
 

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I'm having the same issues now! Was this mystery solved? 2017 Touring, 54K miles, new tires, just bought used. Please help me get it taken care of before the real snow comes. Thank you!
Hello! And welcome! I hope @ChryslerCares responds quickly! We are getting a bunch of "real snow" today! :(

If you go to the upper right corner of the screen, click your avatar picture Account Details, Account Settings, Signature, then add details of your Pacifica model, options, etc., it will help someone respond to your problem easier.
 

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Hello! And welcome! I hope @ChryslerCares responds quickly! We are getting a bunch of "real snow" today! :(

Thank you for the welcome, Waldo! Sorry to hear about the snow already. :( I've updated my signature to all I know about my new used vehicle. It is now 3 weeks today since I bought it and the weird noise I noticed once it really started getting colder out about 1.5 weeks ago. I have to take my vehicle under a corrosion warranty soon. The paint on the front hood at the edge is blistered and peeling. They said this is normal? Anyway, would like them to take a look at this weird noise too while it's being serviced but didn't want to just go in blindly with "there's a cracking twig noise". Any insight would be much appreciated!
 

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Who said the hood blistering is normal? It's not normal. It's a well known factory defect. Hound Chrysler to fix it. Even with your mileage, they should fix it under warranty. There is a very specific prep and repaint process that is covered under a TSB (technical service bulletin). FYI, it is not rust. The hood is aluminum, and that doesn't rust.

Someone else is going to have to jump in about the noise problem. I'm not familiar with it.
 

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The sales guy at the dealership said it was normal. The service guy, though, said it was covered under manufacturer warranty and called it "corrosion." :/ It will most definitely get fixed. As for the noise, I hope someone has gotten this looked at and can update these threads. I've seen two separate videos now that highlight the exact issue I'm having. If nothing else, I feel comforted to know that it's not just me!
 

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The sales guy at the dealership said it was normal. The service guy, though, said it was covered under manufacturer warranty and called it "corrosion." :/ It will most definitely get fixed. As for the noise, I hope someone has gotten this looked at and can update these threads. I've seen two separate videos now that highlight the exact issue I'm having. If nothing else, I feel comforted to know that it's not just me!
I'd definitely let the dealer (or their designated body shop) do the hood. It is a complicated process. The sales guy lied, and that IS normal! (part of the job description :D )

You might edit that signature line to only have details on the car. Some of your signature line is better suited as part of a post. Any changes you make will be reflected in all your posts to date.

Keep warm !!!
 

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Thanks, Waldo! Signature updated! Not 100% sure about what all the details are on my vehicle but listed what looked relevant from the paperwork! LOL! :D
You keep warm, too! Drive safely in that real snow! ;)
 

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I'm having the same issues now! Was this mystery solved? 2017 Touring, 54K miles, new tires, just bought used. Please help me get it taken care of before the real snow comes. Thank you!
Hi Used2017Pacifica,

We're very sorry to hear of your concerns. If you are still experiencing concerns, please feel free to send us a private message as we would be glad to see how we can assist further on our end.

Alex
Chrysler Cares
 

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Hi friends,

Have anyone had this rattling issue sorted out?

Had an appointment next saturday (40k miles), new tires, etc.
Will ask about the rattling and mine also has the same issue in the hood.

:(
 

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I tried to make an appointment at the dealership to get the hood paint fixed. They took pics and gathered VIN and other info and will submit it to Chrysler. They wait for Chrysler to approve the work and then they have me schedule the service. Did that Monday, still waiting on response. My rattle is so sporadic and doesn't only happen at high speeds but even going 20-30mph. I am waiting to hear if anyone has had that serviced and/or will have mine looked at when I schedule the hood paint job.
 

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I tried to make an appointment at the dealership to get the hood paint fixed. They took pics and gathered VIN and other info and will submit it to Chrysler. They wait for Chrysler to approve the work and then they have me schedule the service. Did that Monday, still waiting on response. My rattle is so sporadic and doesn't only happen at high speeds but even going 20-30mph. I am waiting to hear if anyone has had that serviced and/or will have mine looked at when I schedule the hood paint job.
Had the service done last saturday, 40k service, as suspected, they could not find anything in regards the rattling noise.
Forgot to ask about the paint in the hood... ?‍♂
I'm also pinging Chrysler at Twitter.
 

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2017 TL 65k mi. I have the same rattle at highway speed, approx from left dash vent, sounds like a twig scratching around inside the dash. (Also had the hood oxidation repaired.)

I believe the rattle is a semi-rigid black molded foam "panel" (for sound dampening, ironically?) vibrating inside the top of the fender. Open the driver's door, and look above the top hinge.
42748

Push the foam panel around and it re-creates the rattling/scratching noise heard at speed (as wind/air pressure builds). I wedged some foam or rubber between the panel and steel body - and cut most of the noise. Still need to refine a bit; I might try gaining better access by removing the inner fender liner. (I'm also considering removing the panel entirely...)

[Hat tip to BrettP post #3 above]
 

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Hi 6Gen,

Tried your suggestion, but could not achieve any result.

Would you mind in take a picture of what you've done?

Thanks,
 

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Did anyone happen to find what is was?

Mine Pacifica 2017 is having same issue, funny thing, after tire rotation.

Mine only does the rattling sound at high speeds, around 70mph.
I had the same issue that developed on a long road trip. The dealership had the van for a few days and determined the wheel well silencer panel was installed incorrectly.. No more flutter or rattle at highway speed!
 
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