[ground_gainer]

So I sprang for the offered lifetime warranty when I brought my Pacifica Hybrid home yesterday. It's attached to my VIN and shows as MOPAR NEW MAXIMUM CARE LIFETIME COVERAGE.

However, when I read the actual warranty I see this right near the beginning:

"ELIGIBLE VEHICLES: FCA US vehicles covered by a minimum active 5/60 or longer Powertrain Warranty, or FIAT vehicles covered
by a 4 Year/50,000 Mile Basic Warranty, are eligible within 48 months of the in-service date and 48,000 miles. Excludes all SRT
vehicles, Viper, ProMaster, Hellcat models, Scat Pack, all Alfa Romeo, and Hybrid vehicles."

Based on that alone I'm ready to either ask for a refund or get something in writing that my vehicle will be covered including the electric powertrain. What is everyone else seeing warranty-wize? I don't think I'll get too far with my dealer--I'd need to see something from Chrysler corporate in writing saying I'm good.

I see this on the FAQ on the MOPAR website but this doesn't mean much compared to my actual supposed warranty saying my vehicle isn't covered:

Which vehicle makes and models are eligible for Mopar® Vehicle Protection?
All Chrysler, Dodge, Jeep®, Ram, FIAT® and Alfa Romeo vehicles, and most - but not all - competitive make vehicles are eligible for genuine Mopar® Vehicle Protection. You may purchase a plan for your vehicle by visiting your local, authorized dealer or calling 1-888-240-2709. If you are interested in Mopar Vehicle Protection® for another make, please visit your authorized dealer to inquire about eligibility.

 

[Affald]

What was the cost and deductible?

 

[BlueTouring]

Cancel it anyway, you can always purchase it at a later date and probably for less. I did initially and saved $1100.

 

[Tiz]

So I sprang for the offered lifetime warranty when I brought my Pacifica Hybrid home yesterday. It's attached to my VIN and shows as MOPAR NEW MAXIMUM CARE LIFETIME COVERAGE.

However, when I read the actual warranty I see this right near the beginning:

"ELIGIBLE VEHICLES: FCA US vehicles covered by a minimum active 5/60 or longer Powertrain Warranty, or FIAT vehicles covered
by a 4 Year/50,000 Mile Basic Warranty, are eligible within 48 months of the in-service date and 48,000 miles. Excludes all SRT
vehicles, Viper, ProMaster, Hellcat models, Scat Pack, all Alfa Romeo, and Hybrid vehicles."

Based on that alone I'm ready to either ask for a refund or get something in writing that my vehicle will be covered including the electric powertrain. What is everyone else seeing warranty-wize? I don't think I'll get too far with my dealer--I'd need to see something from Chrysler corporate in writing saying I'm good.

I see this on the FAQ on the MOPAR website but this doesn't mean much compared to my actual supposed warranty saying my vehicle isn't covered:

Which vehicle makes and models are eligible for Mopar® Vehicle Protection?
All Chrysler, Dodge, Jeep®, Ram, FIAT® and Alfa Romeo vehicles, and most - but not all - competitive make vehicles are eligible for genuine Mopar® Vehicle Protection. You may purchase a plan for your vehicle by visiting your local, authorized dealer or calling 1-888-240-2709. If you are interested in Mopar Vehicle Protection® for another make, please visit your authorized dealer to inquire about eligibility.

I haven't made up my mind on the warranty yet. I pick up my hybrid today. The dealer gave me a print out of the warranty on Monday for me to reed over and as you said the Hybrid is specifically EXCLUDED on page 2. On page 10 under "Plan will not cover" it states battery and cables are not covered. I assume they are referring to the 12 volt battery, however further down it does state that the HIGH VOLTAGE battery is NOT covered that would be the 6.6Kwh battery after the initial warranty and possibly the built in charger and related cables etc. I am inclined to pass on the warranty. I had the warranty on my 2004 Chrysler T&C Limited AWD van and never had to use it to Chryslers credit. I and trading that 2004 today when I pick up the new Hybrid. The 2004 still runs like a top.

 

[Affald]

So... they are offering lifetime warranty on hybrid but excluding hybrid parts, or are they selling you a warranty that excludes the entire vehicle?

 

[ground_gainer]

So... they are offering lifetime warranty on hybrid but excluding hybrid parts, or are they selling you a warranty that excludes the entire vehicle?

Great question--no idea. They were happy to take my money though!

 

[Tiz]

So... they are offering lifetime warranty on hybrid but excluding hybrid parts, or are they selling you a warranty that excludes the entire vehicle?

That is a great question and I have no definitive answer at this time but I intend to get some clarification. My first impression is that according to the present wording it appears that they could deny all claims for repairs to the Hybrid if they chose to do so based on the clause on page 2 of the contract. I for one would not care to argue that point faced with a repair. I think you would loose. If the someone tells you that the Hybrid is covered, dealer etc. which it appears it is NOT due to the present wording of the contract, you had better get that point in writing from someone who has the authority to guarantee the change.
I think at this time I will pass until I investigate further. As someone said you can always buy the warranty later.

 

[Bluesfox]

Hope that ChryslerCares can provide specific clarity on this topic. Outlining a detailed listing of which hybrid specific components are not covered would be helpful. We're thinking about purchasing a hybrid in addition to the gas Pacifica vehicle, and the extended warranty details might be the make/break on a purchase. There is a lot of tech under the hood of these and would not want to be stuck with a large bill for fixing gadgets.

 

[SherylBear]

I couldn't figure out how to take ChryslerCares but messaged them to please chime in. Maybe the phone number you listed could help?

You aren't the only one that had bought lifetime though for sure.

 

[csnyder]

We also bought the lifetime warranty. From talking to Bob Kline at Zeigler (where we purchased the warranty), he made it sound like even if Chrysler mistakenly offers a warranty, they will honor it after it has been sold. I am also mildly concerned about the language, and would be prepared to make a big stink if they actually tried to wiggle out of coverage by using that clause. After all, they sold it to me—if it's really not "eligible", the sale should have never gotten that far. Seems like there would be some government agencies (or, at worst, local media or BBB) that would be interested in a case where an automaker sells a warranty that is written to offer zero coverage.

That being said, I'm not too worried. Time will tell.

 

[SherylBear]

Hi SherylBear,

Thanks for sending this over! I've emailed a contact within our warranty department and will post any updates I receive on the public thread.

Andrea
Chrysler Social Care Specialist

 

[hawkfan]

Seems pretty straightforward to me. If/when your extended warranty claim gets denied due to your vehicle being a hybrid, your beef should be with the dealer that sold you the warranty not FCA. Dealers push stuff all the time that is contrary to vehicle manufacturer recommendations/specs. All they care about is $$. We as consumers need to take some responsibility in our purchases rather than take the stance of "well, they sold it to me.." when you now know that they shouldn't have. If that were to be brought up I'm sure they'd be more than willing to oblige and cancel the useless contract.

 

[praeluceo]

Seems pretty straightforward to me. If/when your extended warranty claim gets denied due to your vehicle being a hybrid, your beef should be with the dealer that sold you the warranty not FCA. Dealers push stuff all the time that is contrary to vehicle manufacturer recommendations/specs. All they care about is $$. We as consumers need to take some responsibility in our purchases rather than take the stance of "well, they sold it to me.." when you now know that they shouldn't have. If that were to be brought up I'm sure they'd be more than willing to oblige and cancel the useless contract.

Really? It's the customer's job to know that a company will choose not to honor a multi-thousand-dollar purchase years after purchase? Because that's news to me. If I am sold something by a Corporation, I -fully- expect that said entity will make good on that sale and deliver what I purchased.

 

[Tiz]

We also bought the lifetime warranty. From talking to Bob Kline at Zeigler (where we purchased the warranty), he made it sound like even if Chrysler mistakenly offers a warranty, they will honor it after it has been sold. I am also mildly concerned about the language, and would be prepared to make a big stink if they actually tried to wiggle out of coverage by using that clause. After all, they sold it to me—if it's really not "eligible", the sale should have never gotten that far. Seems like there would be some government agencies (or, at worst, local media or BBB) that would be interested in a case where an automaker sells a warranty that is written to offer zero coverage.

That being said, I'm not too worried. Time will tell.

I feel you have a valid point, however it is everyones responsibility to read any contract before you sign it, in the end it's on you. If Chrysler or any one else, for that matter, choses to enforce the contract language you loose no matter how much you complain. BBB, local media, social media, what ever,it makes no difference you will look like the clown who didn't know what he was signed. Know what you sign before you sign it. End of story.

 

[Tiz]

Really? It's the customer's job to know that a company will choose not to honor a multi-thousand-dollar purchase years after purchase? Because that's news to me. If I am sold something by a Corporation, I -fully- expect that said entity will make good on that sale and deliver what I purchased.

We are talking about a service contract here not the manufactures warranty. Knowing what is in the contract is YOUR responsibility. You can expect all you want, but a contract is a contract. Don't whine if you sign something without reading and understanding it. Ignorance is no excuse.

 

[csnyder]

Legally, you might be right (though courts tend to frown on corporations that abuse fine-print language). However, it absolutely is on the corporation to not sell a product that they know to be completely useless. Also, in this case, I could split hairs and argue that Chrysler has in fact already broken the contract by violating their own eligibility clause by offering the product for sale in the first place.

That being said, I'm not too worried. From everything I've heard, Chrysler will stand behind their word.

 

[Tiz]

Legally, you might be right (though courts tend to frown on corporations that abuse fine-print language). However, it absolutely is on the corporation to not sell a product that they know to be completely useless. Also, in this case, I could split hairs and argue that Chrysler has in fact already broken the contract by violating their own eligibility clause by offering the product for sale in the first place.

That being said, I'm not too worried. From everything I've heard, Chrysler will stand behind their word.

First there is no fine print language. The exclusion is clearly stated in the beginning of the contract. You don't have to read far to find it. If you have to take the matter to court to resolve it you still loose even if you win. I believe Chrysler stands behind their vehicles but it is not "absolutely on the corporation". The dealer is selling the warranty the corporation has clearly spelled out the terms. Your beef may be with the dealer. You cannot plead the "I didn't know" BS. I here that all the time. If someone is too irresponsible to read and know whats covered and what is not I have no sympathy for them. That is precisely why I got a copy of the warranty to read before even considering purchasing it.

 

[ground_gainer]

Has anyone gotten a shorter period of time warranty (like an 8/125)? What does the text say? What is covered (any hybrid drive train parts?)? Is the Hybrid Excluded? Is it only the lifetime warranty that is excluded from the Hybrid? Can you paste the text here?

 

[Azazzetta]

looking forward to a response from chrysler on this one.

I called the Mopar warranty 1-800 number, the rep talked to their boss, and confirmed that Hybrid would be covered.

 

[Affald]

looking forward to a response from chrysler on this one.

I called the Mopar warranty 1-800 number, the rep talked to their boss, and confirmed that Hybrid would be covered.

That is great news! This is the lifetime?