Steve (SW pac lim) is one of the few (several) people who opted to buy the Pacifica limited but unfortunately got burned by its quality issues. I have nothing other than sympathy for them. It has to be noted that this is not an isolated issue with FCA. With regards to the ride comfort, please understand that SUVs and minivans ride differently. SUVs have high center of gravity and a raised floor which inherently gives it better insulation from the road noise. The higher end SUVs definitely exceed the minivan in that aspect. My 2014 Acura RDX still has a much better NVH comfort than my 2018 Pacifica. I’m sure that the larger SUV should not be much different either. But that doesn’t make an SUV better than a minivan. People who buy minivans buy it for a reason and SUVs cannot beat that. I recently had gotten a free 8 seater dining table (with chairs) from an acquaintance and after taking the measurements I realized that my Pacifica was a perfect fit for that. I along with a friend of mine managed to move the entire thing in one trip without any glitches at all. I cannot imagine any other personal vehicle being able to do that so effortlessly. My other option would have been to rent a U-Haul Van, but I loathe to spend on transportation for a stuff which I got free.
One other factor which we have to consider is that everyone feels the ride comfort differently. I for one prefer a soft and quiet ride with powerful engine and to me that means luxury. Several others prefer a sporty ride and like to hear the engine noise which makes their juices flow. To each their own. The Pacifica rides really well but has a tad higher/ rougher engine noise than I prefer.
SUVs and minivans are slightly different vehicles and each serve a different purpose. Now if you were to compare within the realm of minivans you’ll be hard-pressed to find another minivan which has all the features and comforts of the Pacifica. The current Odyssey comes close but it doesn’t feel as luxurious as Pacifica and that was the reason I didn’t buy it. Compared to my Acura, the Odyssey felt like a C-RV.
Most of the issues I had with Pacifica are electric related.
One RES screen needed replacement. Sliding door closing issue (widely discussed in this forum) looks like finally settled with the second attempt, one rear
Seat reclining switch replaced.
These are hardly deal breakers but minor issues nonetheless (for a brand new vehicle) which evoked more than a passing glance from my wife.

. Overall she is very happy with my decision to go with Pacifica.