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On several occasions my children have asked me to restart their movie or fast forward...once I hit media then connect button the screen is black and I notice apps is now highlighted...happens randomly to both my husband and I with or without our phones connected...it is at the dealership now, but they can’t get it to duplicate and it is frustrating. I have started videotaping the events so we can narrow down why this keeps happening.
 

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I am a little confused. Are you playing movies from your phone? What movie system do you have? Do you have Uconnect theater with screens in the back of the front seats or just the DVD player on the roof? I have uconnect theater and for me, media is for playing sound from my phone or USB. I have a separate app for playing movies. What year van do you have? 17's don't have android auto or apple car play. Little more info would be helpful.

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