[ottboy3]

We bought our 2017 Pacifica Touring about 3 weeks ago. The dealership never gave us our Pin to change the KeySense options. When I contacted them they told me the Pin should have been on the white tag attached to the keys. There is no pin on the white tag. They haven't been much help in trying to help me solve the problem. Does anybody know where to find the Pin for the KeySense access?

 

[ljnelson109]

I am eager to hear from someone on this. My first thought would be that it is somewhere in the vehicle, but let's be realistic, if that were the case then it would not serve much purpose. The "kids" that we would generally set these limits to protect have the same internet access we have. And, in many cases, are more savvy than their parents. I would hope that his is something that has to be looked up by Chrysler or the dealer.

You might try Chrysler customer service (online chat) to see if they can do a lookup by VIN.

Lee

 

[shawnee]

I had the same problem. Called the dealer and they told me to try 1234. It worked! It appears that may be the default PIN.

 

[1984 Sheepdog]

I was fiddling around with the settings the other day and decided to click on keysense. I had to set a pin to access that section of the menu. There was no default pin to enter or anything like that.

 

[shawnee]

I was fiddling around with the settings the other day and decided to click on keysense. I had to set a pin to access that section of the menu. There was no default pin to enter or anything like that.

Sheepdog,
Your experience is more in line with what it states in the manual...user sets the PIN the first time they access the Keysense settings screen. But mine popped up asking for the PIN at first access. I suppose it is possible that someone at the dealer set mine to 1234.
For those who need the PIN for acess I suggest trying some simple ones such as 1234. Worse case is the dealer service department has the ability to reset the PIN.

 

[generaltso]

I was fiddling around with the settings the other day and decided to click on keysense. I had to set a pin to access that section of the menu. There was no default pin to enter or anything like that.

Same here. It prompted me to create my own PIN the first time I tried to access the Keysense menu.

 

[ChryslerCares]

I was fiddling around with the settings the other day and decided to click on keysense. I had to set a pin to access that section of the menu. There was no default pin to enter or anything like that.

If needed, we're happy to reach out to the dealership to get this reset for you. Just PM your VIN if you need help!

Kori
Chrysler Social Care Specialist

 

[GeeVee]

Chrysler Care Specialist,

Can you help me reset my Key Sensor PIN? I purchased a 2017 Pacifica used. I currently have 15k miles and have experienced a Check Engine light from a faulty fuel rail sensor. I am bringing the car in for service on 7/17/2017 and would like the PIN reset as I do not know the code that was set by the previous owner. The service rep does not know how to do this. My vin number is 2c4rc1bg9hr505650. The dealer is Dutchess Chrysler/Jeep at 2285 South Road Poughkeepsie, NY 12601. The Service Advisor is Kevin Layton. 845-462-7700

Thank you

 

[Ekimeflow]

I bought my 2017 Pacifica used from a Chrysler dealership. They only provided me with one key fob (keysense) on my way out of town for a short weekend. I realized my keysense was activated (by previous owner) and I was stuck with gauged down speedometer and radio volume. I went into settings and tried several different pins(1234,1111,etc) of course you get locked out for 30min after 3 try’s. With no luck. So I took my vehicle to the local Chrysler dealer,of the town I was visiting and they had not experienced this problem before and didn’t know how to help. So my plan is to revisit the dealer that I purchased vehicle from when I get back home?? Hoping they can reset the system.

 

[KiddyKatPerson]

I bought my 2017 Pacifica used from a Chrysler dealership. They only provided me with one key fob (keysense) on my way out of town for a short weekend....

That was a bad move for the dealer to do for you. If that FOB is all they got when they took in the van, they should have had a regular FOB programmed for that van before they sold it. Bummer.
.
Welcome to the forum.

 

[Car Dr.]

I bought my 2017 Pacifica used from a Chrysler dealership. They only provided me with one key fob (keysense) on my way out of town for a short weekend. I realized my keysense was activated (by previous owner) and I was stuck with gauged down speedometer and radio volume. I went into settings and tried several different pins(1234,1111,etc) of course you get locked out for 30min after 3 try’s. With no luck. So I took my vehicle to the local Chrysler dealer,of the town I was visiting and they had not experienced this problem before and didn’t know how to help. So my plan is to revisit the dealer that I purchased vehicle from when I get back home Hoping they can reset the system.

I would go back and ask for 2 more regular FOBs in addition to getting the PIN reset. When new, and the vehicle has the key sense option, it comes with 2 regular and one key sense FOB. From a theft stand point, if the previous owner has the original key and it is still programmed to your car, they could take it no problem. Also, when you get new keys, ask that they erase all the old FOBs before programming new. Lazy techs will just program 2 new keys,( total of 5) and let you go. Your vehicle can have up to 6 keys (I think) programmed.

Sent from my SM-G930V using Tapatalk

 

[Goomba]

If needed, we're happy to reach out to the dealership to get this reset for you. Just PM your VIN if you need help!

Kori
Chrysler Social Care Specialist

I tried that to absolutely NO avail. I looked and looked to try to find the van I wanted at a Jerry Reynolds CarPro dealership but was unsuccessful. I ended up buying from Meador, an absolutely horrible dealership in Fort Worth. They are probably THE WORST. I bought a certified pre-owned Pacifica & of course I didn't know this at the time but FCA/Mopar/Chrysler CPO is a JOKE & certainly not a funny one! !!! Not only did the dealership not provide anything regarding the certification & no manual, I received 2 key fobs, 1 with dead batteries, 2 Uconnect Theater headphones - 1 functional. When I went back the next morning to get my check for my trade difference & van price, I told them about the lack of manual, CPO info, dead key fob & headphone issues. They said, & I quote, "Hey, it is a used vehicle. What did you expect? We have never had problems like this." Ok, and? Your point? Likely because the majority who have dealt with your lack of service don't feel it's worth mentioning it. That said, I said it's not just "a used vehicle", it's CPO & as such, supposed to have a slightly higher standard of care prior to & at delivery. That's not just me saying that, that's according to Chrysler. Of course, at the time, I had no idea Chrysler's interest in doing right by customers does not exist. I tried what I assumed might be default pins on my key sense but it never helped. Dealership said, that's not something we would have. It's a used vehicle. It would have been set by the prior owner so you would have to find them. I did but to me, finding AND having the gall to contact a prior owner just exudes creepiness. I absolutely wanted to contact the guy but I just could not bring myself to do it because I feel like that's very disrespectful of someone's reasonable expectation of privacy. So unfortunately for me, the keysense feature is useless. Disappointing

 

[peterweb]

I received 2 key fobs, ......
I tried what I assumed might be default pins on my key sense but it never helped.

You say you got 2 fobs. Does one of them have the word Keysense on the back? If not, you do not have the feature. If you can get the window sticker for your VIN you can check to see if the vehicle came with Keysense. If it did, you should have received 3 fobs. 2 regular and one Keysense.

 

[Goomba]

You say you got 2 fobs. Does one of them have the word Keysense on the back? If not, you do not have the feature. If you can get the window sticker for your VIN you can check to see if the vehicle came with Keysense. If it did, you should have received 3 fobs. 2 regular and one Keysense.

I do have the feature, they apparently did not give me the key.

 

[SciTchr]

I tried that to absolutely NO avail. I looked and looked to try to find the van I wanted at a Jerry Reynolds CarPro dealership but was unsuccessful. I ended up buying from Meador, an absolutely horrible dealership in Fort Worth. They are probably THE WORST. I bought a certified pre-owned Pacifica & of course I didn't know this at the time but FCA/Mopar/Chrysler CPO is a JOKE & certainly not a funny one! !!! Not only did the dealership not provide anything regarding the certification & no manual, I received 2 key fobs, 1 with dead batteries, 2 Uconnect Theater headphones - 1 functional. When I went back the next morning to get my check for my trade difference & van price, I told them about the lack of manual, CPO info, dead key fob & headphone issues. They said, & I quote, "Hey, it is a used vehicle. What did you expect? We have never had problems like this." Ok, and? Your point? Likely because the majority who have dealt with your lack of service don't feel it's worth mentioning it. That said, I said it's not just "a used vehicle", it's CPO & as such, supposed to have a slightly higher standard of care prior to & at delivery. That's not just me saying that, that's according to Chrysler. Of course, at the time, I had no idea Chrysler's interest in doing right by customers does not exist. I tried what I assumed might be default pins on my key sense but it never helped. Dealership said, that's not something we would have. It's a used vehicle. It would have been set by the prior owner so you would have to find them. I did but to me, finding AND having the gall to contact a prior owner just exudes creepiness. I absolutely wanted to contact the guy but I just could not bring myself to do it because I feel like that's very disrespectful of someone's reasonable expectation of privacy. So unfortunately for me, the keysense feature is useless. Disappointing

Welcome to the forum.
I think Pacificas came with a User's Guide, but extensive owner's manuals can be downloaded online from the Mopar website. There are also media and UConnect manuals that can be downloaded. Paper manuals used to be available through the mail by request, but I'm not sure if that is still an option. The van also has an owner's manual in the touchscreen, but it would seem useless if there were problems with the van and couldn't be accessed

I don't have keysense on my van so I don't know when the pin info comes up, but if the van is asking for the pin, I would check around the van or in the glove compartment to see if the keysense fob "got lost" in the van. The keysense speed and volume limits apply when that fob is in the van.

I understand your frustration with the dealer, but you might be able to have another dealer help you or take warranty work there.

If you put your van info in the signature line of account settings it will show up at the bottom of your posts and will help us answer your questions easier in the future. Build date is on the edge of the driver's door.

 

[Goomba]

Welcome to the forum.
I think Pacificas came with a User's Guide, but extensive owner's manuals can be downloaded online from the Mopar website. There are also media and UConnect manuals that can be downloaded. Paper manuals used to be available by request through the mail, but I'm not sure if that is still an option. The van also has an owner's manual in the touchscreen, but it would seem useless if there were problems with the van and couldn't be accessed

I don't have keysense on my van so I don't know when the pin info comes up, but if the van is asking for the pin, I would check around the van or in the glove compartment to see if the keysense fob "got lost" in the van. The keysense speed and volume limits apply when that fob is in the van.

I understand your frustration with the dealer, but you might be able to have another dealer help you or take warranty work there.

If you put your van info in the signature line of account settings it will show up at the bottom of your posts and will help us answer your questions easier in the future. Build date is on the edge of the driver's door.

1. Thank you for taking your time to try & help with detailed, clearly sectioned topics. SUPER awesome of you. 2. It is not constantly asking, just if I tap the keysense icon on the radio screen. The other stuff I knew, build date September 2017 & have a .pdf version but had not needed a manual thus far. However, I will try your suggestion about a different dealer. As for the profile, I hadn't messed with it because in other forums setup this way, I have put pertinent info & several still asked frequently as though it was not there. Some paid attention & did not. I either reply to a thread because I have the same year & engine or state which one I have.

 

[SciTchr]

1. Thank you for taking your time to try & help with detailed, clearly sectioned topics. SUPER awesome of you. 2. It is not constantly asking, just if I tap the keysense icon on the radio screen. The other stuff I knew, build date September 2017 & have a .pdf version but had not needed a manual thus far. However, I will try your suggestion about a different dealer. As for the profile, I hadn't messed with it because in other forums setup this way, I have put pertinent info & several still asked frequently as though it was not there. Some paid attention & did not. I either reply to a thread because I have the same year & engine or state which one I have.

It is your choice whether to put your van info on your profile, but it does make it easier for us. It didn't matter for your keysense question, but it is just a habit to ask if it isn't there. You can put a brief an description in Account settings, Vehicle details if you want to.

There has been some variation in Pacifica model years that people might not realize. A 2017 is the most different model year and has a different touchscreen version without Android Auto/Apple CarPlay. Some 2017s don't have stop/start. Knowing how old a van is and whether it might be under warranty is also useful. Sometimes threads get long and off track so I don't assume much about the van in the latest post.

I hope you figure out the solutions to your van's problems. The fob takes a 2032 watch battery. The newer fob batteries may need replaced more often than the older fobs. I replaced both fob batteries (the same week) before my van was two years old.

 

[Goomba]

It is your choice whether to put your van info on your profile, but it does make it easier for us. It didn't matter for your keysense question, but it is just a habit to ask if it isn't there. You can put a brief an description in Account settings, Vehicle details if you want to.

There has been some variation in Pacifica model years that people might not realize. A 2017 is the most different model year and has a different touchscreen version without Android Auto/Apple CarPlay. Some 2017s don't have stop/start. Knowing how old a van is and whether it might be under warranty is also useful. Sometimes threads get long and off track so I don't assume much about the van in the latest post.

I hope you figure out the solutions to your van's problems. The fob takes a 2032 watch battery. The newer fob batteries may need replaced more often than the older fobs. I replaced both fob batteries (the same week) before my van was two years old.

So the dealership replaced the 1 fob battery the next morning when I picked up my check since I noticed 1 of 2 fobs was almost dead the night I brought the van home. I know what kind of batteries they take as I've replaced other key fob batteries. I've got a plastic bucket under the counter in the kitchen with all kinds of batteries ranging from AAA to D, 9Volts for most of my son's RC vehicles & noisy musical toys, 2025's, 2032's for my son's thermometer, some LR44's for some of his toys, + others. I specifically avoided the 2017. My van doesn't have problemS, just 1 - non functioning Uconnect theater screens.
It's definitely out of manufacturer warranty due to age. If it was age OR mileage, I'd be golden as my van is kind of low miles. However we know it unfortunately does not work that way. I did buy it CPO however at the time neglected to thoroughly research & find out CPO does not make a difference. Keysense I don't care about. I was curious about it since equipped with it & fiddled with it to see if it was possible to get it to work forgetting I was not provided the keysense key. That's fine, I obviously don't need it as I've survived just fine without it. As for the theater screens, we'd quit using them about a month or 6 weeks in since the Uconnect headphones are such junk. However, I need them to work as I'm about to trade the vehicle. I absolutely cannot afford to take less on the trade due to them not functioning. It is not a strong holder of resale value. Vroom offered the highest number which really surprised me.

It is your choice whether to put your van info on your profile, but it does make it easier for us. It didn't matter for your keysense question, but it is just a habit to ask if it isn't there. You can put a brief an description in Account settings, Vehicle details if you want to.

Edit: Thanks, just saw you did!

There has been some variation in Pacifica model years that people might not realize. A 2017 is the most different model year and has a different touchscreen version without Android Auto/Apple CarPlay. Some 2017s don't have stop/start. Knowing how old a van is and whether it might be under warranty is also useful. Sometimes threads get long and off track so I don't assume much about the van in the latest post.

I hope you figure out the solutions to your van's problems. The fob takes a 2032 watch battery. The newer fob batteries may need replaced more often than the older fobs. I replaced both fob batteries (the same week) before my van was two years old.

So the dealership replaced the 1 fob battery the next morning when I picked up my check since I noticed 1 of 2 fobs was almost dead the night I brought the van home. I know what kind of batteries they take as I've replaced other key fob batteries. I've got a plastic bucket under the counter in the kitchen with all kinds of batteries ranging from AAA to D, 9Volts for most of my son's RC vehicles & noisy musical toys, 2025's, 2032's for my son's thermometer, some LR44's for some of his toys, + others. I specifically avoided the 2017. My van doesn't have problemS, just 1 - non functioning Uconnect theater screens.
It's definitely out of manufacturer warranty due to age. If it was age OR mileage, I'd be golden as my van is kind of low miles. However we know it unfortunately does not work that way. I did buy it CPO however at the time neglected to thoroughly research & find out CPO does not make a difference. Keysense I don't care about. I was curious about it since equipped with it & fiddled with it to see if it was possible to get it to work forgetting I was not provided the keysense key. That's fine, I obviously don't need it as I've survived just fine without it. As for the theater screens, we'd quit using them about a month or 6 weeks in since the Uconnect headphones are such junk. However, I need them to work as I'm about to trade the vehicle. I absolutely cannot afford to take less on the trade due to them not functioning. It is not a strong holder of resale value. Vroom offered the highest number which really surprised me.

 

[SciTchr]

My van doesn't have problems, just 1 - non functioning Uconnect theater screens.

It's definitely out of manufacturer warranty due to age. If it was age OR mileage, I'd be golden as my van is kind of low miles.

The 36 month/36,000 OEM warranty period begins with "in service" date, usually when first purchased by original owner. Were you given that date? Sometimes a van sits on the lot awhile before being purchased. Yes, it is whichever comes first.

 

[Goomba]

The 36 month/36,000 OEM warranty period begins with "in service" date, usually when first purchased by original owner. Were you given that date? Sometimes a van sits on the lot awhile before being purchased. Yes, it is whichever comes first.

It's past the original in-service date. That's ok. I'm on the hook for $100 if it's covered or $150 if it's not for labor cost & it still won't be fixed.