AND... the recall can't be completed yet because they haven't figured out what causes the problem, as I understand it. What they do for now is check things to be sure there is no problem developing (as far as they can tell).The Vehicle Health Report section deals only with codes that your van is throwing. The recall is a separate issue, so would not appear as one of the "Immediate Action Needed" items. The recall isn't based on codes being generated by the van.
Your recall has not been completed. The dealer just did the inspection, and the recall will only be showing as Complete after the final part(s) are replaced sometime in the coming months.How many days does it take on mopar.com shows my recall is completed after actual recall is done?
I went to a dealership and they completed this recall on last Thursday but it still shows as incomplete in Mopar.com
I am afraid they actually inspect it or not..
We can only give an opinion, which is obviously not binding. Only Chrysler can answer your question. Send a message to @ChryslerCares by hovering over their name and clicking on Message.I might be leaving the country soon for work till the end of the year so my wife and I won't need two cars. We've currently got an Enterprise rental Dodge Caravan and our trusty Prius.
Our dealer has said they think a fix should be done by next week which completely disagrees with what others are sharing in this thread.
In my view, since we bought the van and it immediately went back to the lot for recall, the sale my be reversable under Lemon Law. However, we do want the van, nothing else comes close for us, but kid #3 won't arrive till next year.
Do you think it's possible Chrysler might offer reimbursement in place of a rental if we returned the rental to Enterprise? A figure posted earlier pinned the monthly cost of a rental at around $1800, would Chrysler prefer to cover my van payment instead of a rental until November?
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Tell them that you need a 6 seater for the familyHey all, new to the forum. Yeah so we picked up a 2018 pacifica hybrid last year at a pretty good discount. Everything was fairly smooth besides the occassional infotainment black screen. Our little gem didn't pass muster with inspection so now we're stuck with a crappy crossover loaner for the foreseeable future. Our Camry has more trunk space. The "3rd row" is only useful for those needing to transport double amputee midgets. I could deal with this for a little while but 5 months!? Come on FCA give us a friggin rental vehicle voucher or something!
We're considering returning ours under a lemon law claim. Chrysler basically said there's nothing they can do to help.I had been trying to convince my wife to buy a Pacifica Hybrid for about a year to replace her sedan. I finally convinced her one night to give it a test ride. We went the next morning--6/24--and she was completely sold. We went inside to talk numbers but were told the price on the website included all sorts of discounts we don't qualify for and we have to pay thousands more than advertised. So we leave and figure we'll try another dealer.
On the way home from the test drive, we got a call from the service department with bad news about my car. With a vacation planned to begin 6/27, we decide to try to get a Pacifica immediately. I start calling around and getting prices, but they all start calling me back to say they just recieved a stop sale and they can't sell the car until this recall issue passes. They suggest it might be resolved in a week or so.
Except for one dealership. This one tells me they can inspect the car to see if its effected, and if not, they can sell it. Obviously sounds sketchy. I've never dealt with a recall before, but I figured that when the parts come in we'll just bring it back and ask them to look at it again. Can't take very long to fix it at that point. In the meantime, we have a ride.
We go on vacation and the car is great. My other cars are 10 yrs old. This thing nudges me back in the lane on the highway! I feel like I'm in the future.
Less than a week later, the salesman calls us and says its time for "part 2" of the recall inspection. This "part 2" was never disclosed. We bring it back around 7/5 or 7/6. They give us a Dodge Caravan loaner. We've been calling the sales guy twice a week and he tells us he's not sure when the "inspection" will be done. We finally call the service shop instead and they claim there was no corrosion when it was first inspected, but there is now (10 days later). Sure. They don't know when they'll get the parts. They don't even expect to have a timeline until late August or early September.
On the one hand, we knew the sale was sketchy and the dealership was just telling us what we wanted to hear. On the other, you can't just tell people what they want to hear if its not true!
There would be nothing to stop you from getting a second opinion. But if the Chrysler records show your vehicle has been fixed and has no outstanding recalls, you would have to pay for that inspection. The only way you would not have to pay would be if the second dealer could swear that the work had not been done.Maybe we can have it reinspected at a different dealership afterwards.
This is exciting!