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Discussion Starter · #1 ·
My Pacifica hybrid limited caught FIRE 750 miles into ownership with my disabled wife, daughter, 70 year old parents and brother inside of it. Once it was towed to the dealership, I opened up a case with Chrysler and was continually told that someone would be following up with me. Weeks passed and my car sat at the dealership and still no one from Chrysler called me to follow up. Several times I called to inquire about my case number and told that it had been closed for some reason, so the rep opened up a new case and told me someone else would follow up.

After a month, Chrysler acknowledged that the fire was caused by a known software glitch that caused the catalytic converter to run hot and instructed the dealership on how to fix it. I told them fixing a new car that had burst into flames and handing it back to me would not be acceptable, but was told that Chrysler was still reviewing my case.

Because my wife still needed this vehicle and since I was still paying for it, when it was fixed I picked it up from the dealership.

After the latest promise of a follow-up failed to realize, I checked back in with them again. They closed my call because I picked up my car from the dealership! They dragged their feet for over a month and then pulled this.

I cannot adequately describe how infuriating this is.

We loved this car until this incident. My wife, who has a progressive disease that affects her coordination and balance, struggled to get into an Odyssey but was able to climb into the Pacifica all on her own. This is due almost entirely to the hand grip on the front pillar and not on the passenger side ceiling where all the other minivan manufacturers locate theirs. She's able to grab a hold of that and swing herself in.

My daughter and her friends loved all the USB ports that they could plug in their devices and on a recent trip before this, she was able to hook up her nintendo switch and play on the screens back there.

I was amazed that after 750 miles, i had yet to put a drop of gas into it.

But all this good is washed away with the complete disregard that Chrysler has shown for the well being of my family. It seems incredibly underhanded and calculated to not contact me and wait for me to claim the vehicle, then immediately close the ticket because in their eyes, i accepted the solution. I am still paying for the vehicle that i bought for my disabled wife, why shouldn't i be able to use it while still seeking a resolution??

So now i have a family car that my family is afraid to get into. Thanks Chrysler.

For those of you who haven't already done so, there's a TSB out for overheating catalytic converters (i'll edit this post when i find the number). I highly suggest you get your dealer to install the software patch that prevents this from happening to you.

Best of luck.
 

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My Pacifica hybrid limited caught FIRE 750 miles into ownership with my disabled wife, daughter, 70 year old parents and brother inside of it. Once it was towed to the dealership, I opened up a case with Chrysler and was continually told that someone would be following up with me. Weeks passed and my car sat at the dealership and still no one from Chrysler called me to follow up. Several times I called to inquire about my case number and told that it had been closed for some reason, so the rep opened up a new case and told me someone else would follow up.

After a month, Chrysler acknowledged that the fire was caused by a known software glitch that caused the catalytic converter to run hot and instructed the dealership on how to fix it. I told them fixing a new car that had burst into flames and handing it back to me would not be acceptable, but was told that Chrysler was still reviewing my case.

Because my wife still needed this vehicle and since I was still paying for it, when it was fixed I picked it up from the dealership.

After the latest promise of a follow-up failed to realize, I checked back in with them again. They closed my call because I picked up my car from the dealership! They dragged their feet for over a month and then pulled this.

I cannot adequately describe how infuriating this is.

We loved this car until this incident. My wife, who has a progressive disease that affects her coordination and balance, struggled to get into an Odyssey but was able to climb into the Pacifica all on her own. This is due almost entirely to the hand grip on the front pillar and not on the passenger side ceiling where all the other minivan manufacturers locate theirs. She's able to grab a hold of that and swing herself in.

My daughter and her friends loved all the USB ports that they could plug in their devices and on a recent trip before this, she was able to hook up her nintendo switch and play on the screens back there.

I was amazed that after 750 miles, i had yet to put a drop of gas into it.

But all this good is washed away with the complete disregard that Chrysler has shown for the well being of my family. It seems incredibly underhanded and calculated to not contact me and wait for me to claim the vehicle, then immediately close the ticket because in their eyes, i accepted the solution. I am still paying for the vehicle that i bought for my disabled wife, why shouldn't i be able to use it while still seeking a resolution??

So now i have a family car that my family is afraid to get into. Thanks Chrysler.

For those of you who haven't already done so, there's a TSB out for overheating catalytic converters (i'll edit this post when i find the number). I highly suggest you get your dealer to install the software patch that prevents this from happening to you.

Best of luck.
Well unfortunately your not the first, and probably not the last.

https://www.pacificaforums.com/forum/433-2017-chrysler-pacifica-phev-hybrid-general-discussion/40129-my-hybrid-caught-fire-today.html

Seems to be a thing with the hybrids. Chrysler is obviously aware of the problem. @ChryslerCares Might reach out to you and may be of some assistance, they are pretty active in the forum
 

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Please go to the NHTSA website and file a Vehicle Safety Complaint.

https : // www-odi . nhtsa . dot . gov / VehicleComplaint
 

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Discussion Starter · #4 ·
I did. I was the first person to report a fire with their Pacifica on August 11th. Lucky me, right?
 

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Fireball do you have any info on what caused it and any resolution?
OK I followed your post it was the catalytic converter. Seems like every

update has a new side effect but this one is pretty eye popping.
 

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Discussion Starter · #6 ·
Fireball do you have any info on what caused it and any resolution?
OK I followed your post it was the catalytic converter. Seems like every

update has a new side effect but this one is pretty eye popping.
Attached is what they gave me when i picked up my van.
 

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So the Engine side of the CV boot was melted
by the overheated cat then the grease dripped on it.
Thanks for the detailed report.
 

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This work invoice is dated July 29th. Chrysler sold me a PacHy that did this on September 3rd. A vehicle that burst into flames on the side of the interstate with my family in it four days ago. They knew.
 

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Discussion Starter · #9 ·
This work invoice is dated July 29th. Chrysler sold me a PacHy that did this on September 3rd. A vehicle that burst into flames on the side of the interstate with my family in it four days ago. They knew.
To be fair, Mistercabe, I bought the car July 29th. The fire happened on August 11th, was towed to the dealer on August 14th, and was fixed on September 11th.

Still, this line in my invoice shows they knew about this previously:

"I was called by Brandon at the Star Center and he told me they know what's causing this condition, the software is the cause."

Whenever TSB 25-003-18 came out, that's when they knew about this problem.
 

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Discussion Starter · #11 ·
Sounds like you could file a lemon law claim for repurchase and just attach that document. Did you look into this?
Yes, my first attempt was to do just that. Chrysler closed the call without informing me leaving only a note that the customer service rep conveyed to me when I called.

"Is not eligible for lemon law replacement."

Seriously, Chrysler's customer care in this case has been non-existent. Every rep I've talked to has been nice, but all they can do is open the call and escalate. The people who can actually make a decision on this, however, are quick to just get rid of you.
 

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out of curiosity what does the firewall look like? any fire damage to the paint or firewall insulation and i would be done with it.
 

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For those of you who haven't already done so, there's a TSB out for overheating catalytic converters (i'll edit this post when i find the number). I highly suggest you get your dealer to install the software patch that prevents this from happening to you.

Best of luck.
last time they suggested a software patch for u73 was exactly what was causing these problems. I, luckily, never got u73 patch, and everything was working fine. Now i am apprehensive to do it since it's been proven multiple times Chrysler software updates screw something, and as this case has demonstrated, it may be worse than the problem they are trying to fix. Perhaps i'll monitor situation for another month or two. I would hate to be caught up with new issues while everything was running so smoothly so far. If most of U73 closed cases have no further reported issues, i would consider doing the patch. if it ain't broken, no need to fix it
 

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1000 miles in to my new Pacifica Limited Hybrid life, it slowed, stopped and smelling like burning electric, I turned it off. Looks like I might have to call my lawyer.
 

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Chrysler is making history with these Hybrids! Thats for sure.

Worst PHEV product launch ever.. holding all units for ever without any communication only to release the bulk of the 2017's as the 2018's entered production..

Only Electrified vehicle on the market I can now say is commonly catching fire! And not even because of the hybrid drive!..

They are selling these things without correcting the software, and turning educated customers asking for the fix away without even scanning thier vehicles only to have them catch fire a day later.

Just unbelievable!

These are exactly what brands are usually trying to avoid at all costs.. but Chrysler seems to be ok with the image damage.

Its like they dont want to sell these things. What a shame, the engineering team did such a good job.

I love my van, but cant honestly recommend it to anyone from this point on
 

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It is indeed worrisome when a senior member of this forum made such comment. I had read thru this site before committing to my 2018 pachy about a month ago, and now I have to worry about it catching on fire... I just don't understand why Chrysler cannot make RRT 18-087 into a proper recall, which seems to be the root of this problem. With the 60000 units that waymo got for self-driving taxi, you would think that there is more than enough urgency to get this fixed.

@m0ebius604, I think you and I are in the same area code (604). Can you recommend a dealership that is willing to check PROPERLY if I need RRT18-087? I got a feeling that I do need it as U73 was applied back in May when it was still in the dealer's lot (Destination North Shore). Thanks

:|

Chrysler is making history with these Hybrids! Thats for sure.

Worst PHEV product launch ever.. holding all units for ever without any communication only to release the bulk of the 2017's as the 2018's entered production..

Only Electrified vehicle on the market I can now say is commonly catching fire! And not even because of the hybrid drive!..

They are selling these things without correcting the software, and turning educated customers asking for the fix away without even scanning thier vehicles only to have them catch fire a day later.

Just unbelievable!

These are exactly what brands are usually trying to avoid at all costs.. but Chrysler seems to be ok with the image damage.

Its like they dont want to sell these things. What a shame, the engineering team did such a good job.

I love my van, but cant honestly recommend it to anyone from this point on
 

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Can you recommend a dealership that is willing to check PROPERLY if I need RRT18-087? I got a feeling that I do need it as U73 was applied back in May when it was still in the dealer's lot (Destination North Shore). Thanks
:|
You can check for yourself by entering your email address and VIN on Chrysler's fleet maintenance checking system:

https://wrecall.extra.chrysler.com/fleetreports/restricted/wrecall/RecallInq?task=display

If the response is blank you are OK. If it contains a single line with your vehicle in it, then the work needs to be done.
 

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It is indeed worrisome when a senior member of this forum made such comment. I had read thru this site before committing to my 2018 pachy about a month ago, and now I have to worry about it catching on fire... I just don't understand why Chrysler cannot make RRT 18-087 into a proper recall, which seems to be the root of this problem. With the 60000 units that waymo got for self-driving taxi, you would think that there is more than enough urgency to get this fixed.

@m0ebius604, I think you and I are in the same area code (604). Can you recommend a dealership that is willing to check PROPERLY if I need RRT18-087? I got a feeling that I do need it as U73 was applied back in May when it was still in the dealer's lot (Destination North Shore). Thanks

:|
Yup same area, unfortunately i dont know anyone working at a Chrysler/Jeep/Dodge dealer and my company doesnt own any Domestic dealerships for me to get any real sense of the quaility or experience a customer might have.

Your guess is as good as mine! I bought the tools so I can manage the software myself.. I could probably do it for you worst case. But the scanner software costs $100 for the membership day pass to wiTech and TechAuthority to do so.

I was going to try Columbia Chrysler in richmond next because it came as a recommendation from a friend.
 

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Thanks dude! I'll keep that in mind, may take you up on your offer if the local dealerships sufficiently pissed me off.
Funny thing is that I almost got my pachy from Columbia as I have a friend who works there as a contractor. The advantage is that they do "life time" engine warranty provided that you bought the vehicle from them and that you ONLY do oil change/maintenance from them. Too bad that they didn't have the color I wanted and their price wasn't competitive. For this RRT, I think I'll go back to Destination North Shore and see what they say, if not I'll try Carter in Burnaby. I'll let you know how it goes with them. There seem to be only a hand full of us driving the pachy in GVRD, we should start a support group eh! :D Out of curiosity, @m0ebius604, does your pachy need the RRT18-087, are you planning to do it yourself?


Yup same area, unfortunately i dont know anyone working at a Chrysler/Jeep/Dodge dealer and my company doesnt own any Domestic dealerships for me to get any real sense of the quaility or experience a customer might have.

Your guess is as good as mine! I bought the tools so I can manage the software myself.. I could probably do it for you worst case. But the scanner software costs $100 for the membership day pass to wiTech and TechAuthority to do so.

I was going to try Columbia Chrysler in richmond next because it came as a recommendation from a friend.
 
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