Well unfortunately your not the first, and probably not the last.My Pacifica hybrid limited caught FIRE 750 miles into ownership with my disabled wife, daughter, 70 year old parents and brother inside of it. Once it was towed to the dealership, I opened up a case with Chrysler and was continually told that someone would be following up with me. Weeks passed and my car sat at the dealership and still no one from Chrysler called me to follow up. Several times I called to inquire about my case number and told that it had been closed for some reason, so the rep opened up a new case and told me someone else would follow up.
After a month, Chrysler acknowledged that the fire was caused by a known software glitch that caused the catalytic converter to run hot and instructed the dealership on how to fix it. I told them fixing a new car that had burst into flames and handing it back to me would not be acceptable, but was told that Chrysler was still reviewing my case.
Because my wife still needed this vehicle and since I was still paying for it, when it was fixed I picked it up from the dealership.
After the latest promise of a follow-up failed to realize, I checked back in with them again. They closed my call because I picked up my car from the dealership! They dragged their feet for over a month and then pulled this.
I cannot adequately describe how infuriating this is.
We loved this car until this incident. My wife, who has a progressive disease that affects her coordination and balance, struggled to get into an Odyssey but was able to climb into the Pacifica all on her own. This is due almost entirely to the hand grip on the front pillar and not on the passenger side ceiling where all the other minivan manufacturers locate theirs. She's able to grab a hold of that and swing herself in.
My daughter and her friends loved all the USB ports that they could plug in their devices and on a recent trip before this, she was able to hook up her nintendo switch and play on the screens back there.
I was amazed that after 750 miles, i had yet to put a drop of gas into it.
But all this good is washed away with the complete disregard that Chrysler has shown for the well being of my family. It seems incredibly underhanded and calculated to not contact me and wait for me to claim the vehicle, then immediately close the ticket because in their eyes, i accepted the solution. I am still paying for the vehicle that i bought for my disabled wife, why shouldn't i be able to use it while still seeking a resolution??
So now i have a family car that my family is afraid to get into. Thanks Chrysler.
For those of you who haven't already done so, there's a TSB out for overheating catalytic converters (i'll edit this post when i find the number). I highly suggest you get your dealer to install the software patch that prevents this from happening to you.
Best of luck.
Seems to be a thing with the hybrids. Chrysler is obviously aware of the problem. @ChryslerCares Might reach out to you and may be of some assistance, they are pretty active in the forum