[jacobsed]

Looks like we're going to need to do a factory build as my dealer has not been able to get what we want from other dealers. He is telling me 6 - 8 week. Is that what you guys are being told and/or experienced recently?

 

[soontobe]

That's what all the dealers I talked to said as well.
The biggest issue I have is not knowing the incentives until delivery. That's gambling a few thousand dollars. I'm trying to get a hold of Chrysler to ask about this.

 

[generaltso]

Orders have been taking 5-6 weeks lately.

 

[jacobsed]

I was told by the dealer that if I order then all the incentives going on right now will be honored as part of the agreement when the van arrives. And if the incentives get better then I can have those in lieu of the originals.

 

[generaltso]

I was told by the dealer that if I order then all the incentives going on right now will be honored as part of the agreement when the van arrives. And if the incentives get better then I can have those in lieu of the originals.

Yes, that's the way it works with Chrysler. But some dealers give out their own version of this information. I'm guessing they just don't know and don't care enough to get clarification from Chrysler.

 

[jacobsed]

We inked a deal early this afternoon and they are placing the order today and discussing the lead time with their Chrysler rep. The sales manager seems to think 5 - 6 weeks is on the long side. Their belief is that a unit already in process can be upgraded to what I ordered reducing the lead time quite a bit. Once they have more information around timing they will let me know.

Orders have been taking 5-6 weeks lately.

 

[generaltso]

Their belief is that a unit already in process can be upgraded to what I ordered reducing the lead time quite a bit.

I've never heard of that. The VIN is assigned about 24 hours after the order is placed and that VIN ties directly to the equipment the car is built with. Maybe they can update the VIN database after it's assigned, but I wouldn't count on it.

 

[jacobsed]

Yeah, I'm sure its not going to happen.

I've never heard of that. The VIN is assigned about 24 hours after the order is placed and that VIN ties directly to the equipment the car is built with. Maybe they can update the VIN database after it's assigned, but I wouldn't count on it.

 

[kylet13]

Just for your reference, my experience:

I ordered my vehicle on Sep 30 at about 4:30pm.
My vehicle was built on Oct 24 at 10am
It was held back for "testing" for a couple of days in Windsor
and arrived at the dealership on Nov 2.
Final Paperwork completed Nov 3
Vehicle prepped Nov 4
Picked it up on Nov 5 9am

Granted I live about 4h from Windsor, so it is trucked directly from the plant (no rail).

 

[irpilot]

We inked a deal early this afternoon and they are placing the order today and discussing the lead time with their Chrysler rep. The sales manager seems to think 5 - 6 weeks is on the long side. Their belief is that a unit already in process can be upgraded to what I ordered reducing the lead time quite a bit. Once they have more information around timing they will let me know.

I've never heard of that. The VIN is assigned about 24 hours after the order is placed and that VIN ties directly to the equipment the car is built with. Maybe they can update the VIN database after it's assigned, but I wouldn't count on it.

I think we should start a thread titled"the crazy things we've heard from our dealerships"?

 

[generaltso]

I think we should start a thread titled"the crazy things we've heard from our dealerships"?

That would be a very long thread!

 

[jacobsed]

I got my VON and VIN numbers today. My dealer said they put my van ahead of some others they had on order for their lot and it should be finished in less than 5 weeks. So, for the record today 11/30/16 is day #1. It was pretty easy to get an update using the Chrysler online chat so I'll ping them for updates once in a while and post here.

 

[soontobe]

I was told by the dealer that if I order then all the incentives going on right now will be honored as part of the agreement when the van arrives. And if the incentives get better then I can have those in lieu of the originals.

Which dealer or where are you located?
Multiple dealers in SoCal told me it was only the ones at delivery and I called the Chrysler incentives support line and heard the same direct from Chrysler. (I have a thread on this.)

 

[jacobsed]

Which dealer or where are you located?
Multiple dealers in SoCal told me it was only the ones at delivery and I called the Chrysler incentives support line and heard the same direct from Chrysler. (I have a thread on this.)

Brookfield Jeep Dodge Chrysler in Benton Harbor, MI. And they intend to honor the current incentives because we have a signed purchase agreement that includes them.

 

[x95stacey]

There might be some downtime at the plant with the upcoming holidays. Hopefully that doesn't delay your order.

 

[jacobsed]

I got my VON and VIN numbers today. My dealer said they put my van ahead of some others they had on order for their lot and it should be finished in less than 5 weeks. So, for the record today 11/30/16 is day #1. It was pretty easy to get an update using the Chrysler online chat so I'll ping them for updates once in a while and post here.

Chrysler confirmed just now that my van is built and scheduled to be delivered to the dealer 12/25 - 12/30. So if it actually happens that was about a 4 week duration. I'm glad we did that and got everything we wanted. Not to mention there is an extra $1000 of incentives in Dec over Nov.

 

[jacobsed]

Van has not delivered yet. Supposedly it will be at the dealer no later than 1/4.

 

[jacobsed]

Got the van on 1/3. So my new build took 34 days.

 

[Gohawks1224]

Got the van on 1/3. So my new build took 34 days.

Thanks for the update. I'll be building one as well... seems like there are no touring L plus (of any color) with tow package, 8 seat AND tire/wheel package within 500 miles from me. The wheels on the Touring L plus belong on a hybrid or lower trim. Heck... I'll even take the Touring L rims if they offered them to me.

 

[jacobsed]

I had basically the same issue. I wanted the Touring L Plus with tire and wheel package (ironic you don't get the touring suspension unless you get that option), tow package, 8th seat and Advanced safety tech in either silver or red. There were a few vans out there that would have worked but none of the dealers would trade my local dealer for them. So we just special ordered to get it configured exactly how we wanted it and I'm glad we did.