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Discussion Starter #1
Week 1
We decided it was time to upgrade our Lexus 400h Hybrid to the PacHy due to our growing family.
Found a new vehicle 300 miles from SoCal and so a family trip we go to pick it up (a brisk 3 hour drive).
It was a new 2018 Silver Limited with the safety package...

We arrived about an hour before the dealer closed and got through the paperwork.
Seems easy enough. With keys in hand, we did an inspection.
1_ The passenger sliding door didn't open
2_ The head phones was missing (they ran in a gave me headphones, but it turned out to be the wrong one)
3_ Front driver bumper had a 1/4" gap, it didn't look like it was fitted on correctly.

As we were driving home we didn't see the charging cable either so I called the sales rep and he said that we had to BUY the charging cable.
I said, "Um no Mr. Sales Rep, on the sticker it listed the 110 charging cord."
He apologized and said for us to call into our back tomorrow to have the correct headphones and cable sent.

Week 2
Took the vehicle to the local dealer for them to fix the sliding door and front bumper.
3 days after, the sliding door was fixed so it now opens automatically with a push of the button, but the front bumper wasn't touched

Week 3
Took the van back to the local dealer and 3 days later, the front bumper was fixed

Week 4
After 600 miles, the driver window started to make a screech sound as if a nail was pushed against when it was rolled up/down.
4 days later, the driver side glass door was fixed

Week 5
While driving we heard a popping sound so when we got home and checked the vehicle, we noticed the driver front door was not aligned with the driver sliding door.
It was off by 1/4 in or so. The other side the passenger door and sliding door was aligned and flushed. Also noticed the driver wheel well was loose.
3 days in and the door is aligned. The vehicle was returned, but the wheel well was untouched... back to the dealer again in the morning.

We are more than PO with the quality of the vehicle. It seems like Chrysler forgot to finish assembling the car.
When it works, the car drives smoothly, but all of these issues that keep coming up makes me wonder if I should....

When compared to our 2006 Lexus 400H, no issues what so ever (except for the factory recall stuff).
The dealer messaged us and asked how we liked the car and I said .. "Not sure because we haven't been able to drive it (not much at all)"
I guess if there was a silver lining, we haven't experience any mechanical or Uconnect issues.
We are so POed at this time.....probably our first and last Chrysler.

What do you think?
 

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10 weeks out, mine has been great! 0 problems.

Sounds like most of your problems have been an incompetent dealer.
 

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You bought an old stocker that has been sitting around the dealer lot for many months. Those always get cannibalized by the sales staff. Items get taken out surreptitiously and given to other customers. That's one reason to avoid old units at a dealer.
 

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You have a shitty dealer. If there is a different dealer nearby, go there for repairs. Great sales floors can absolutely have terrible service departments and vice versa.

I would specifically ask the dealer where you bought it if it's ever been in an accident. Make them put it in writing. Dealers don't necessarily report accidents in a way that Carfax will pick up. There could be considerable damage while at the dealership and Carfax (consumer) and/or ISO (insurance reporting) would never know. I've seen vehicle with thousands of dollars of damage come back clean on both Carfax and ISO. It may not hurt to run it past a body shop you trust and ask them if there are any signs of a prior repair.

The doors should be easy enough to adjust/align if there is no damage.
 

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Discussion Starter #5 (Edited)
Update... got back from the dealer and the service rep said, "That's just how the car was made and I could visit the authorized bodyshop to see if they can fix it." referring to the wheel well gap. :mad: ... Really?
 

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Update... got back from the dealer and the service rep said, "That's just how the car was made and I could visit the authorized bodyshop to see if they can fix it." referring to the wheel well gap. :mad: ... Really?
Find another dealer. That's not how mine was made.
 

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Update... got back from the dealer and the service rep said, "That's just how the car was made and I could visit the authorized bodyshop to see if they can fix it." referring to the wheel well gap. :mad: ... Really?
No, our lie detectors determined .... that is a lie.

I agree about the cannibalization. Find a different local dealer asap and I'd really like to see a good mechanic check it over from top to bottom.

By the way, how many key fobs, headphones and remote controls did you get? You got the zippered chrysler bag for the charging cable?
 

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Discussion Starter #8
Update: Went to the auto body shop that the dealer recommend and they were able to put fix the wheel well issue. Hopefully we can enjoy the car now... crosses fingers / toes

On another note:

Only 3 key fobs were given when I received the car.
When I inquire about the headphones for the car, they came back with one head phone and remote.
It wasn't until after the 3 hour long drive back and reading the manual that the headphone / remote was for the single overhead DVD player, not the uconnect theater.
I went to the local Chrysler and asked them about the equipment and they showed me the proper headphones / remote.
You are suppose to get two headphones and two remotes. A week later, the dealer sent the charging cable / bag.
The sales rep had the audacity to say, "You have to buy the charging cable. It is separate."

Makes me wonder if I should have bought from 2019 model from our local Chrysler dealer instead of finding a new 2018 3 hours away... Uggh...
 

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1 year and 4 months, 30000kms, and zero issues ( daily driver and tons of road trips all over the us ) . Yupp, your neighbourhood to the north .. lol..
 

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Sorry to hear of your issues. Hope they fix them all. As to my 18 PacHy, no issues whatsoever in 10 months and 8K miles. I have yet to visit the dealer. With that said, the build quality is not the greatest, I admit. Given the choice between Chrysler or Toyota, I’d pick Toyota any day. They are far more advanced in build quality and reliability. However, it was Chrysler that invested in a plug in hybrid minivan at a very reasonable price (esp. after tax credit) and that’s why Chrysler got my business. Now, why would anyone buy a non-hybrid Pacifica these days is beyond me (no offense). It’s like buying a horse and carriage in the world of automotive revolution or like buying a flip phone in the era of smart phones.
 

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Discussion Starter #11
Sorry to hear of your issues. Hope they fix them all. As to my 18 PacHy, no issues whatsoever in 10 months and 8K miles. I have yet to visit the dealer. With that said, the build quality is not the greatest, I admit. Given the choice between Chrysler or Toyota, I’d pick Toyota any day. They are far more advanced in build quality and reliability. However, it was Chrysler that invested in a plug in hybrid minivan at a very reasonable price (esp. after tax credit) and that’s why Chrysler got my business. Now, why would anyone buy a non-hybrid Pacifica these days is beyond me (no offense). It’s like buying a horse and carriage in the world of automotive revolution or like buying a flip phone in the era of smart phones.
If it wasn't for the plug-in feature, I would have gone with Toyota as well... hopefully this is the last of the problems.
Thanks for all those replying...
 

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You guys crack me up . The sienna is by far the ugliest van out there ( exterior and interior ) . I think may want to internet search the Toyota build quality as well before sounding off on quality in general . The post you wrote with issues probably could have been resolved when you purchased the van and took delivery of it. Just because parts were missing from the dealer is not fca’s fault . Your post just highlights the guy who buys something and expects nothing to go wrong , we live in a society of disposable things and mass production . Issues come about from our houses, cars, computers, clothes , food , etc . Heck this site even had growing pains when it switched over from the old one . Sometimes, even as consumers, we have to be responsible for what we demand from the whole manufacturing society in general . Good luck and happy motoring
 

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I bought a new 2018 PacHy 3 weeks ago and have had two issues:

1) Charging with 110 V cable is inconsistent. Sometimes it works smoothly and I get to the van at 100% in the morning. Other times, the charger cord is flashing red, and the van readout shows a long time to get to 100% (17 hours for example). Unplugging and plugging back in gets me back to expected charging rate. Took it to dealer and couldn't replicate. Got a second charging cord, but the problem persists.

2) Fairly early on noticed a slight creaking noise from the rear when driving at low speed, such as pulling out of the garage. It got so bad this weekend that I took it to dealer and it seems it needs new shocks. These were ordered and I'll be going back in a couple of days to have them replaced.

It's all being taken care of under warranty, but the van has less than 800 miles!! Love the concept of the vehicle and am now "hooked' on PHEV/EV, but the execution just doesn't seem very good.
 

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1) Charging with 110 V cable is inconsistent. Sometimes it works smoothly and I get to the van at 100% in the morning. Other times, the charger cord is flashing red, and the van readout shows a long time to get to 100% (17 hours for example). Unplugging and plugging back in gets me back to expected charging rate. Took it to dealer and couldn't replicate. Got a second charging cord, but the problem persists.
The temp sensor in the charger plug is getting too hot. The outlet and/or the wiring behind it you are using does not support the amps required. This will not only make your charger plug hot and shutdown/charge at a reduced rate, but also causes the outlet and/or wiring in the wall to get hot and is a fire hazard. Your charger is preventing a fire. Recommend contacting an electrician to inspect your outlet and wiring for the required specifications.

The dealer could not replicate as they have commercial grade wiring in the building not residential grade. The charger is going to work fine when plugged into the dealer's service outlets. Homebuilders go as cheap as possible when installing outlets and copper wiring.
 

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Also is it plugged into an extension cord?

Unplug it from the outlet and feel if it's warm, that's normal, but it shouldn't be hot. Also put your hand over the outlet, again warm is ok, but not hot.

Decipher the flashes, look at the "Portable EVSE Cordset Fault Code List" section, should be around page 27 of the owner's manual :
 

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@Frig @ThisSuckersElectrical thank you for your feedback! The EVSE is plugged directly to the outlet (no extension cord). Both the outlet and cord “box” are warm but not hot to touch.

Tried posting video of the flashing code, but it seems the file doesn’t have an “allowed extension”. I’ll have an electrician come by to check out the wiring. I really do need a level 2 charger so will look into that as well.
 

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I bought a new 2018 PacHy 3 weeks ago and have had two issues:

1) Charging with 110 V cable is inconsistent. Sometimes it works smoothly and I get to the van at 100% in the morning. Other times, the charger cord is flashing red, and the van readout shows a long time to get to 100% (17 hours for example). Unplugging and plugging back in gets me back to expected charging rate. Took it to dealer and couldn't replicate. Got a second charging cord, but the problem persists.

2) Fairly early on noticed a slight creaking noise from the rear when driving at low speed, such as pulling out of the garage. It got so bad this weekend that I took it to dealer and it seems it needs new shocks. These were ordered and I'll be going back in a couple of days to have them replaced.

It's all being taken care of under warranty, but the van has less than 800 miles!! Love the concept of the vehicle and am now "hooked' on PHEV/EV, but the execution just doesn't seem very good.
Hi sacadura,
We're sorry to hear that you have experienced these concerns with your new PacHy. If you need any assistance while working with your dealer, please send our team a private message.
Alex
Chrysler Social Care Specialist
 

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Hi sacadura,
We're sorry to hear that you have experienced these concerns with your new PacHy. If you need any assistance while working with your dealer, please send our team a private message.
Alex
Chrysler Social Care Specialist
Thank you Alex. Waiting to hear back from the dealer regarding the shocks. If I run into issues there I'll be sure to contact you.
 
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