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Discussion Starter #1
Took the Pacifica in to get a bunch of little warranty things fixed along with a loud rotational tire noise when going 40+ mph. Dealer came back and said the noise was because the rear tires were coupling and that they should be replaced and also that the front tires were pretty low as well (I did notice myself that the front passenger tire was much more worn than the rest). Is it normal for these OEM tires to be so worn at 30k miles? Especially so unevenly worn across all 4 tires? Also this 'coupling' i have never heard of and had to look up after i got off the phone with the dealer. He said it would be from tire defect or the way the van was driven and that it most likely was not from something the van was doing.
 

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Sure he didn't say "Cupping"?
Tire defects can happen.
Other than tires themselves, balance and alignment are main cause. They check the balance and alignment? I would certainly want complete balance and alignment with new tires.
 

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Discussion Starter #3
Sure he didn't say "Cupping"?
Tire defects can happen.
Other than tires themselves, balance and alignment are main cause. They check the balance and alignment? I would certainly want complete balance and alignment with new tires.
Sorry, yes he did say cupping. I thought he said coupling when we were on the phone and it wasnt until looked it up that i realized he was saying cupping and then i forgot to make the change in my head when i was writing this. When i get new tires ill make sure they do a balance and alignment.
 

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Discussion Starter #6
The dealership quoted me $880 for a set of 4 new tires. And thats without alignment. Time to start looking for tires!
 

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Sounds like your tires were not rotated when the van was serviced. That will cause the uneven wear between front/back and the cupping. Having the tires cross rotated (fronts go to back, backs go to front on opposite side of car) will even out the wear and minimize cupping so you get the maximum miles out of your purchase. Chrysler recommends rotating the tires every time the oil is changed.
 

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My wife’s original 2017 Pacifica Bridgestone tires have 39K miles on them and are at 4/32” tread depth with very even wear all around. They will get swapped before reaching 3/32” so I’m guessing we’ll get about 45K which is better than normal for us. Tire stores usually say to change them at 4/32” because those channels serve a critical water pumping function. Consumer Reports agrees at 4/32”. The safety inspection limit here in Texas is 2/32”.
 

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Ours is at 33,000 miles and disappointingly the tires still look new. Still quiet, still rain competent. I was really set on getting some Michelin Premiers but doesn’t look like I’ll be replacing the tires before trade in! Lol.
 

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Plus right now they have $1 installation and a Michelin rebate. Might be worth a trip to Costco.
 

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Sounds like your tires were not rotated when the van was serviced. That will cause the uneven wear between front/back and the cupping. Having the tires cross rotated (fronts go to back, backs go to front on opposite side of car) will even out the wear and minimize cupping so you get the maximum miles out of your purchase. Chrysler recommends rotating the tires every time the oil is changed.
+1 (what Shadow said). It is common for Costco and Discount Tire (and some others) to offer free tire rotations on tires they sell, but a lot of folks don't like to do the labor themselves or pay to rotate the original tires that came from the auto factory. Thing is, if you have a another vehicle at your residence that you put Discount Tire rubber on, you can take your new Pacifica there and they will rotate those tires for free also. They want to keep you as a loyal customer. For the record, I drive by our local Costco on the way to Discount Tire. Our DT will meet and sometimes beat Costco pricing (if you ask and show your Costco card), has free coffee, a nicer waiting area, and decent magazines!
 

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33,200 all 4 tires replaced. kumho solus tires, started cupping around 27000 we ran it until we could no longer tolerate and the quite ride was gone.
 

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My wife’s original 2017 Pacifica Bridgestone tires have 39K miles on them and are at 4/32” tread depth with very even wear all around. They will get swapped before reaching 3/32” so I’m guessing we’ll get about 45K which is better than normal for us. Tire stores usually say to change them at 4/32” because those channels serve a critical water pumping function. Consumer Reports agrees at 4/32”. The safety inspection limit here in Texas is 2/32”.
My brother is about to become one of those 50+ year California residents who can't stand what has become of that state, and will be moving to the west Houston burbs (Katy area) soon. I'll have to warn him to get new armadillo crushers, as CA only requires 1/32"!
 

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New tires with only 30K+ miles

Just changed out our tires for Michelin's. OEM tires were very low on thread but wore evenly. Surprised by the poor thread wear. Hoping the Michelin's do better (although I have ready bad reviews on this too). We'll see how it goes.
 

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Discussion Starter #17
I have been servicing my vehicles myself for the past 5 years. Since I didn't get any service package with my Pacifica I'm servicing it myself too. I will admit that I never even thought to rotate the tires. Definitely will be doing this every oil change on all of my vehicles from now on.

FWIW I got 4 Nitto Crosstek 2 tires installed with new TPMS, alignment and lifetime balancing from Merchants all for $685. Not a bad deal if you ask me.
 

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I am having the same problem with my 2018 Pacifica Limited. Uneven tire wear and rotation noise. More noticeable above 55. I travel for work so I'm in the vehicle for long stretches alone. I was also told it was lack of tire rotation. I get rotation with every oil change. I had it at the dealership 5 times. I bought new tires at 16k miles and I've got less than 1k on these tires and I'm already noticing the sound coming back. Of course they say they can't hear it. They've balanced, alignment and checked cambers. They say it's all with spec. I kept the old tires. If this happens to the new set I'm ready to contact Chrysler with all the information I've compiled and the life safety issue with these tires troubles. I love the vehicle. Very disappointed in how this is going.
 

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I just purchased a 2019 Limited and now have just over 2,000 miles on it. The OEM tires on this vehicle are Bridgestone TURANZA EL440 - SIZE: 235/60R18. They have a tread wear rating of 480, which tells me that at between 35000 and 45000 I can expect to replace tires after doing the normal rotation, etc. When I do, I will buy Continental CROSSCONTACT LX20 WITH ECOPLUS TECHNOLOGY - SIZE: 235/60R18, or something very similar that Continental has at that time. It has a tread wear rating of 680 (the higher this number, the better tread life). I have a second set of these on my Dodge Durango and got close to 70,000 miles on them before replacing with an identical set that now has 30,000 miles on them and 7/32 tread left. I got less than 30,000 on crappy OEM Michelins with the Durango. (I have 133,000 miles on my 2011 Durango). I use tire rack to research and buy tires. Sometimes they offer free shipping.
 

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I am having the same problem with my 2018 Pacifica Limited. Uneven tire wear and rotation noise. More noticeable above 55. I travel for work so I'm in the vehicle for long stretches alone. I was also told it was lack of tire rotation. I get rotation with every oil change. I had it at the dealership 5 times. I bought new tires at 16k miles and I've got less than 1k on these tires and I'm already noticing the sound coming back. Of course they say they can't hear it. They've balanced, alignment and checked cambers. They say it's all with spec. I kept the old tires. If this happens to the new set I'm ready to contact Chrysler with all the information I've compiled and the life safety issue with these tires troubles. I love the vehicle. Very disappointed in how this is going.
Hi Sfg2486,

Sorry to hear of the concern you’ve been experiencing with your tires. If you notice this continues to happen and you decide to work with your dealer again, please feel free to send us a private message. We would be more than happy to escalate a case on your behalf so that one of our Case Specialists can work alongside your dealer to find a potential solution.

Mark
Chrysler Social Care Specialist
 
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