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Discussion Starter #1 (Edited)
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We purchased a 2019 Limited back in January 2019. The actual purchase experience was H3LL, but we love the Pacifica. I've never had a vehicle with such well-thought out features (save the ESS.... what the heck were they thinking?).

Back to the H3LL experience..... by the time I could actually LEAVE the dealership that evening, it was past their closing time. I had to remind them they promised a full tank of gas, so I had to wait while a driver took it over to the nearest gas station and filled it on their dime.

By the time I got home, I was exhausted, and hadn't even had supper yet (after 9:30 pm!). The next day, I went into the Pacifica to open the glove compartment to review the supplied manuals, warranties, etc.... To my surprise, it was EMPTY. I called the dealership to report this. They apologized all over creation, and told me to come back; they had the packet for the glove compartment.

Well, once more after I received that, I then took time to review everything. I thought.... hmm... shouldn't there be an OWNER'S MANUAL in this? I did take time to DOWNLOAD the digital copy from Mopar as a .pdf file. That digital copy is about 800 pages long!!!! The dealership to me that Chrysler no longer issues a paper copy of the owner's manual, but instead provides it through the UConnect screen. Next, I called Chrysler Corporate, and asked where my actual physical copy of the owner's manual was. They said "Hey Mr. TJ.... we'll send it right out!" Which they did.

They also sent out the owner's manual for the Hybrid, which we don't own. Now, 2 things I want to ask/comment:
1) Did YOU receive an actual 800-page long, 2-inch thick Pacifica Owner's Manual when you purchased your vehicle?
2) If you did receive it at time of purchase, what did you think about the freakin' SIZE of that manual? My thoughts are if they removed all the redundant LEGAL WARNINGS that the lawyers forced them to print every other sentence, they probably could have made the owner's manual about 1/4th the size.

Anyhow.... thanks for reading this. I'd appreciate your replies, at least to know if what I experience with having a physical copy of the manual is normal, or NOT having it is normal. Personally, I prefer something I can hold in my hand to read and refer to, not flip digital pages or wait to hop from link to link. :surprise:

Thoughts?
 

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I believe there is a short user guide in the car which is not as exhaustive as the manual itself. I didn’t ask for that manual since it would be impossible for me to read each and everything (without forgetting the others ... see the hard disc has only limited capacity:D) and also difficult to store it inside the car with easy access. My glove box is already full to capacity. :D.
The smaller user guide fits my purpose perfectly, for detailed information I will flip through the digital info on the console screen.


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Our 2019 hybrid came with the quick guide in physical form, but no physical copy of the complete manual. Like they said, you can access it through the Uconnect screen, or download it to your phone or computer as you did.
 

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I do miss the pleasure of reading the physical manual cover to cover on the first night the van comes home!
New car day is my favorite day of the year!
John
 

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I do miss the pleasure of reading the physical manual cover to cover on the first night the van comes home!

New car day is my favorite day of the year!

John


Agree, that’s how we brush up our reading and comprehension skills. :D.


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To question #1, no, we did not receive the large owner's manual from the dealer. I called Chrysler and they sent it out right away. To #2, yes, it is big with lots of legaleeze, but otherwise useful. What Chrysler does not offer is a manual on the navigation system. One would think it would be included in the large book, but no; just small bits.
 

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We were told before leaving the dealership that the larger printed owner's manuals are no longer provided by default but can be requested online or via phone.


I don't recall the exact link, but I believe I requested it through a website, maybe after registering the vehicle on mopar.com. I believe the free printed copy can only be requested by the first registered owner.
 

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All -

We purchased a 2019 Limited back in January 2019. The actual purchase experience was H3LL, but we love the Pacifica. I've never had a vehicle with such well-thought out features (save the ESS.... what the heck were they thinking?)...

Well, once more after I received that, I then took time to review everything. I thought.... hmm... shouldn't there be an OWNER'S MANUAL in this? I did take time to DOWNLOAD the digital copy from Mopar as a .pdf file. That digital copy is about 800 pages long!!!! The dealership to me that Chrysler no longer issues a paper copy of the owner's manual, but instead provides it through the UConnect screen. Next, I called Chrysler Corporate, and asked where my actual physical copy of the owner's manual was. They said "Hey Mr. TJ.... we'll send it right out!" Which they did.

They also sent out the owner's manual for the Hybrid, which we don't own. Now, 2 things I want to ask/comment:
1) Did YOU receive an actual 800-page long, 2-inch thick Pacifica Owner's Manual when you purchased your vehicle?
2) If you did receive it at time of purchase, what did you think about the freakin' SIZE of that manual? My thoughts are if they removed all the redundant LEGAL WARNINGS that the lawyers forced them to print every other sentence, they probably could have made the owner's manual about 1/4th the size.

Anyhow.... thanks for reading this. I'd appreciate your replies, at least to know if what I experience with having a physical copy of the manual is normal, or NOT having it is normal. Personally, I prefer something I can hold in my hand to read and refer to, not flip digital pages or wait to hop from link to link. :surprise:

Thoughts?
Welcome to the forum. This is a good place for information and help. Use the forum search feature if possible as a start.
If you put your van info (year, trim, gas/hybrid, etc.) in the signature line of the UserCP it will show up at the bottom of each post and may assist others in answering your questions.

1. No, I did not receive the full owner's manual for my 2017 Pacifica (purchased in 2016) in the van, but I requested one through Chrysler and it was sent to me. I've hear that printed copies weren't available for 2018+ Pacificas, even on request, so if you got one, maybe they've changed their mind about sending out printed copies on request. The main advantage of the online manual is that it gets revised.

When using the index in the owner's manual, I've found that if what I'm looking for isn't there, I either look through somewhat related parts of the manual or check the multimedia section for anything related to the touchscreen.

If you scroll down on the Mopar page, it looks like there may be a navigation manual available to download.
https://www.mopar.com/chrysler/en-us/care/owners-manual.html?openGarage=true

For more information about navigation check the UConnect website and you might be able request a paper one from them.
https://www.driveuconnect.com/

2. The other reason for the size of the manual is that there are parts for "if equipped" so they don't have to make a different manual for each trim level. Most of the manual can be skimmed since many items are similar to other vehicles. One part that should be examined carefully and understood is how the passive and other door lock systems work since there are assumptions about them that may not hold true. (Check other threads about locking fob in van, children accidentally locked in van, etc.)

@Teejay1959 Oh, the van doesn't come with a spare tire either, but that's another thread. It does come with an inflator and fix it kit:smile2:
https://www.pacificaforums.com/forum/549735-post25.html
 

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I first got what I think was called a "User's manual", which only described controls and settings. I complained, saying every car I ever owned had a picture of the engine compartment, with references of where to check coolant, power steering, brake fluid, oil, etc, and a chart with all capacities of every fluid and the recommended fluid for each. They said "just bring it in" and I glowered at them and raised the corner of my lip and snarled at them, and then they ordered me the big (800 page?) manual which had lots of illustrations about brakes, fluids, etc - just what I wanted.
Supposedly, they want to charge about $50 thru parts department for it if you were to order it.
 

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I mentioned this long ago in a post but I still think it is a good idea. Ship every car with an "as built manual" on a memory stick. That way you do not have to wade through information about things that did not come with your van. That cannot not be that hard.
 

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I mentioned this long ago in a post but I still think it is a good idea. Ship every car with an "as built manual" on a memory stick. That way you do not have to wade through information about things that did not come with your van. That cannot not be that hard.
That's an excellent idea. Mine came with a 328 page “User Guide”. I also downloaded the digital version to my PC. The digital version is useful because you can search for something & find it quickly instead of using an inadequate index and flipping through 100’s of pages. I haven’t tried the version loaded into the Uconnect system.
 

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I mentioned this long ago in a post but I still think it is a good idea. Ship every car with an "as built manual" on a memory stick. That way you do not have to wade through information about things that did not come with your van. That cannot not be that hard.


I’m confused. Isn’t that information already available in the manual accessible through Uconnect? Or may be I’m totally missing something here.


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It might be in UConnect but but my comment was to have the softcopy manual for my van EXACTLY reflect what is in my van. It would be a computer generated, custom manual with no mention of "if equipped". If there is a Pacifica option that is not available or included in my trim, it will not appear in the book. Pictures of the dash would be the dash I have.

This would be particularly nice for owners of lower trim levels in that they would not have to wade through irrelevant material. Also being slimmer, it might encourage owners to read it.
 

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It might be in UConnect but but my comment was to have the softcopy manual for my van EXACTLY reflect what is in my van. It would be a computer generated, custom manual with no mention of "if equipped". If there is a Pacifica option that is not available or included in my trim, it will not appear in the book. Pictures of the dash would be the dash I have.



This would be particularly nice for owners of lower trim levels in that they would not have to wade through irrelevant material. Also being slimmer, it might encourage owners to read it.


I see what you mean now. If they somehow integrate the build options of the van with user manual, it should not be difficult at all. With today’s technology and advances in software, why not? Does anyone know of any manufacturers who do it that way?


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Yup, back in the day before retirement, we looked at doing customer proposals that way. So you start with a Touring L model or Limited base manual and just add modules based on options ordered. It could be tied to you VIN and then downloadable at a later date too.

Wonder how much they pay for the printed manuals now supplied for the van?

I like the soft copy too. Search function for words is my friend too.
 

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We purchased our 2018 Touring L as a Certified Pre-Owned vehicle in November 2018. It came with a hard copy of the User Guide/manual (about 330 pages), a Quick Reference Guide (pages aren't numbered, but guessing about 30 pages), pamphlets for SiriusXM, Uconnect, and roadside assistance, and a nice case. (see picture below)

2018_manuals.jpg
 

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My wife and I bought a 18 PacHy limited. I too was disappointed when a paper manual was not included. However, being automotive technician I have other resources for information. Granted not all people have the information access I have. I just summed it up to "the way of the digital times". Everything is going digital and downloadable through a smartphone simple request. The music industry is a excellent example of this. If the internet crashes, most of us are all screwed.
Congrats on the Pacifica purchase. We love ours and this forum is a great resource.

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That's an excellent idea. Mine came with a 328 page “User Guide”. I also downloaded the digital version to my PC. The digital version is useful because you can search for something & find it quickly instead of using an inadequate index and flipping through 100’s of pages. I haven’t tried the version loaded into the Uconnect system.
I, too, use the digital file. So much easier than flipping thru so many sections of the paper manual to find what you’re looking for. I like the link in Uconnect. I had always saved the pdf version of my current vehicles to my phone so it was always available.

My 2012 T&C came with a paper manual, but also a digital copy on DVD.

Just as an aside, a friend just purchased a 2019 Hyundai and it has a complete paper manual in glove box.
 

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Got my 2018 last September and no printed manual. When I found out they were now online, I never thought about asking for a printed one. I like the pdf manual. Easy to search for something you want to check on.
 
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