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Discussion Starter #1
Our Pacifica 2018 Touring Plus won’t start and keep giving two error codes on dashboard.
1. Service Antilock Break System
2. Stabilizer error
We are still under 36month/36K warranty but cannot drive the dealership since car won’t start. Might need a towing service. Do anyone have same experience and could give some suggestions at least how to start the car so we can drive to dealership? Thank you
 

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Our Pacifica 2018 Touring Plus won’t start and keep giving two error codes on dashboard.
1. Service Antilock Break System
2. Stabilizer error
We are still under 36month/36K warranty but cannot drive the dealership since car won’t start. Might need a towing service. Do anyone have same experience and could give some suggestions at least how to start the car so we can drive to dealership? Thank you
Try to jump start the van. If it starts have the dealer check the 12V battery also since battery issues can cause unrelated messages. Move the fob close to start button in case the fob battery is weak (but the van usually gives a message about that).
 

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Agreed with above my 2018 does the same thing consistently. Usually a force jump works. You can call Chrysler roadside but their rules are insane depending on your situation. If it’s home they should be able to grab it and take it to the dealership.
 

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Also try seating your fuses - open the fuse box and press down on every fuse and relay, you'll feel them click into place. Probably not the issue, but it helps to rule that out. If it were me I would then disconnect the batteries (you have to disconnect both negatives to fully lose power) and let it sit for at least 10 minutes.
 

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Our Pacifica 2018 Touring Plus won’t start and keep giving two error codes on dashboard.
1. Service Antilock Break System
2. Stabilizer error
We are still under 36month/36K warranty but cannot drive the dealership since car won’t start. Might need a towing service. Do anyone have same experience and could give some suggestions at least how to start the car so we can drive to dealership? Thank you
Hello Crystal Pinkerton,
We are certainly sorry to hear about your recent concerns. If you need any additional assistance throughout this process, our team is always available via private message.
Laura
ChryslerCares

Agreed with above my 2018 does the same thing consistently. Usually a force jump works. You can call Chrysler roadside but their rules are insane depending on your situation. If it’s home they should be able to grab it and take it to the dealership.
HelloUtz728,
We are sorry to hear of your ongoing concern. Please feel free to let us know via private message if you decide to address this with your dealer and we will gladly assist you during that process.
Laura
ChryslerCares
 

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Discussion Starter #7
Want to give everyone an update about our vehicle. We end up call Chrysler roadside assistance to tow the car because we were not able to jump start Pacifica at home due to another battery was from a smaller car. The towing truck driver brought extra battery to help jump start the car and tow it to dealership. Seems like bad battery issue but we are still waiting for diagnosis result be back. Hopefully it is just a bad battery.
 

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Discussion Starter #8
Want to give everyone an update about our vehicle. We end up call Chrysler roadside assistance to tow the car because we were not able to jump start Pacifica at home due to another battery was from a smaller car. The towing truck driver brought extra battery to help jump start the car and tow it to dealership. Seems like bad battery issue but we are still waiting for diagnosis result be back. Hopefully it is just a bad battery.
The final result from dealership was both primary & secondary battery die on our Pacifica after only using for 2 years. We have been having so many issues about back up sensor didn't detect, slide door won't close, upcoming traffic won't be detected by sensor.and all weird error message on dashboard....etc. All these were all because the batteries were dying. Since our car is still under 3year/36K miles warranty so we got free batteries replacement & towing service for free from Chrysler roadside assistance.
 

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Hi I have what appears to be same issue. Says service stabilizer ... Says Parking brake temporarily unavailable so it won't start car, then if I try, it says service gearshift. Then, it wouldn't power the sliding doors, said to use manually, so apparently I can't start or lock the car. I do have 20K left on warranty. How do I call Chrysler to get to dealer?
Thanks, Andy
 

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Hi I have what appears to be same issue. Says service stabilizer ... Says Parking brake temporarily unavailable so it won't start car, then if I try, it says service gearshift. Then, it wouldn't power the sliding doors, said to use manually, so apparently I can't start or lock the car. I do have 20K left on warranty. How do I call Chrysler to get to dealer?
Thanks, Andy
Hi Andy,

I'm sorry to hear of the trouble you are experiencing with your Pacifica! Please know that if you would prefer to handle this via phone, you can reach out to our team at 800-247-9753 and they will be able to assist with getting an appointment scheduled, as well as with escalating a case for additional support as you work with your dealer. If you would prefer to schedule the appointment on your own, please reach out to us via private message once that is set and we can escalate a case on your behalf for further support.

Mark
ChryslerCares
 

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Hi Andy,

I'm sorry to hear of the trouble you are experiencing with your Pacifica! Please know that if you would prefer to handle this via phone, you can reach out to our team at 800-247-9753 and they will be able to assist with getting an appointment scheduled, as well as with escalating a case for additional support as you work with your dealer. If you would prefer to schedule the appointment on your own, please reach out to us via private message once that is set and we can escalate a case on your behalf for further support.

Mark
ChryslerCares
Hi Mark, Thanks. Actually, after reading this forum, I ended up jumping the battery to start it-just to bypass the service messages. Once I did that there seemed to be a reset of sorts and it appears to be working normally. I think 1) we were using the Keysense FOB accidentally, which mysteriously initiates all kinds of messages and 2) It had something to do with the Park Sense function, and the parking brake., kept getting this "Park brake is temporarily unavailable" message when it wouldn't start. Maybe one of my kids left a light on or something too? It wouldn't back up at first in reverse. I had to set the parking brake (it showed as off) to on and turn to off again to sort of reset that too, then it would back up. After I got it jump-started, we started using the regular FOB onward and don't get all the "message noise" that came with the KeySense FOB. They may need to introduce "CARs as computers 101" in high schools now that there's so much tech integrated into controlling the mechanics of the car these days. I'm thinking it's OK now, but I'm apprehensive, I suppose it could happen again. We bought it used (a 2017 limited, 30k miles) and there is still some Bump2Bump warranty and powertrain warranty left, but I don't have a service contract or anything. Thanks, Andy
 

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Hi Mark, Thanks. Actually, after reading this forum, I ended up jumping the battery to start it-just to bypass the service messages. Once I did that there seemed to be a reset of sorts and it appears to be working normally. I think 1) we were using the Keysense FOB accidentally, which mysteriously initiates all kinds of messages and 2) It had something to do with the Park Sense function, and the parking brake., kept getting this "Park brake is temporarily unavailable" message when it wouldn't start. Maybe one of my kids left a light on or something too? It wouldn't back up at first in reverse. I had to set the parking brake (it showed as off) to on and turn to off again to sort of reset that too, then it would back up. After I got it jump-started, we started using the regular FOB onward and don't get all the "message noise" that came with the KeySense FOB. They may need to introduce "CARs as computers 101" in high schools now that there's so much tech integrated into controlling the mechanics of the car these days. I'm thinking it's OK now, but I'm apprehensive, I suppose it could happen again. We bought it used (a 2017 limited, 30k miles) and there is still some Bump2Bump warranty and powertrain warranty left, but I don't have a service contract or anything. Thanks, Andy
Hi Andy, thank you for taking the time to follow up! While I am glad to hear that everything seems to be functioning properly, I certainly understand your sentiments. Please know that should you experience this or any other concerns down the road and you have to work with your dealer, we are more than happy to escalate a case on your behalf to get you connected with a specialist for extra support during that process. Our team is always just a private message away.

Mark
ChryslerCares
 

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Thanks Mark, I was a tad premature there. It did it again. To me, it points to a bad battery, so , I made an appt. at a dealer to check it out, since it's still on bumper 2 bumper Warranty, although maybe battery isn't covered? I almost just got a costco battery and replaced it myself, but we just got it, so I'll let 'em check it out. Thanks, Andy
 

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Thanks Mark, I was a tad premature there. It did it again. To me, it points to a bad battery, so , I made an appt. at a dealer to check it out, since it's still on bumper 2 bumper Warranty, although maybe battery isn't covered? I almost just got a costco battery and replaced it myself, but we just got it, so I'll let 'em check it out. Thanks, Andy
Thank you for the follow up, Andy! Please be sure to keep us updated on your dealer's findings. If we can be of any extra assistance while you are working with your dealer, we are more than happy to help.

Mark
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Thanks Mark, I was a tad premature there. It did it again. To me, it points to a bad battery, so , I made an appt. at a dealer to check it out, since it's still on bumper 2 bumper Warranty, although maybe battery isn't covered? I almost just got a costco battery and replaced it myself, but we just got it, so I'll let 'em check it out. Thanks, Andy
It is a good idea to get the van battery checked at the dealer since it is probably covered under the 36 mo/36,000 mile warranty. The battery was covered under the OEM warranty. I had a battery replaced at 28,000 miles and then the replacement failed within 4 months. The current battery has been working for 7 months so hopefully it will last awhile longer.

When a 12V battery is dying or fails on a Pacifica, it doesn't always give a message or symbol of an indication of a battery problem. It seems to affect other systems and gives messages regarding other systems that are fine.

On a gas Pacifica, if you press the start button twice WITHOUT pressing the brake, you will be in Run without the engine going. You can check the battery voltage in the display using the arrows on the left side of the steering wheel. If it is under 12V, that could be an indication of a problem brewing. When my 4 month battery was dead it said 8.6V or so and then I jumped it and drove to the dealer who replaced it under warranty. The first battery threw some codes when the van was in for something else and didn't completely fail on me before being tested and replaced.

You can lock and unlock the van with the hidden key in the fob. Push the rectangular button on the top/side of the fob to release the mechanical key. It does sound like you may have a van battery issue. I don't think the issues you mentioned are related to the KeySense fob features. You could also check the fob battery (CR2032 watch battery) since it can die before three years. I've replaced all our fobs' batteries.

If you want more extensive owner's manuals, you can download them from the Mopar website.
If you put your van info in the signature line of the account settings, it will show up at the bottom of your posts. If you want to know the build date, it is on the edge of the driver's door. There are a few variations within the 2017s based on build date. Welcome to the forum.
 

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It is a good idea to get the van battery checked at the dealer since it is probably covered under the 36 mo/36,000 mile warranty. The battery was covered under the OEM warranty. I had a battery replaced at 28,000 miles and then the replacement failed within 4 months. The current battery has been working for 7 months so hopefully it will last awhile longer.

When a 12V battery is dying or fails on a Pacifica, it doesn't always give a message or symbol of an indication of a battery problem. It seems to affect other systems and gives messages regarding other systems that are fine.

On a gas Pacifica, if you press the start button twice WITHOUT pressing the brake, you will be in Run without the engine going. You can check the battery voltage in the display using the arrows on the left side of the steering wheel. If it is under 12V, that could be an indication of a problem brewing. When my 4 month battery was dead it said 8.6V or so and then I jumped it and drove to the dealer who replaced it under warranty. The first battery threw some codes when the van was in for something else and didn't completely fail on me before being tested and replaced.

You can lock and unlock the van with the hidden key in the fob. Push the rectangular button on the top/side of the fob to release the mechanical key. It does sound like you may have a van battery issue. I don't think the issues you mentioned are related to the KeySense fob features. You could also check the fob battery (CR2032 watch battery) since it can die before three years. I've replaced all our fobs' batteries.

If you want more extensive owner's manuals, you can download them from the Mopar website.
If you put your van info in the signature line of the account settings, it will show up at the bottom of your posts. If you want to know the build date, it is on the edge of the driver's door. There are a few variations within the 2017s based on build date. Welcome to the forum.
Hi, Yes, we have same build day 9/16, Mine is Canada Build...

Anyway, Dealer confirmed battery bad I guess, wasn't too stoked with the treatment, pretty annoying really. Paid 180 to check it, then said 284.00 for a new batt on top of that. I declined and I got a Battery at Costco I'll put in myself. I got the H7 (94R) AGM. Quick Question, Will this AGM battery be OK replacement - it's recommended by description but question is really around the AGM, as I've read they don't tolerate heat well.
 

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Hi, Yes, we have same build day 9/16, Mine is Canada Build...

Anyway, Dealer confirmed battery bad I guess, wasn't too stoked with the treatment, pretty annoying really. Paid 180 to check it, then said 284.00 for a new batt on top of that. I declined and I got a Battery at Costco I'll put in myself. I got the H7 (94R) AGM. Quick Question, Will this AGM battery be OK replacement - it's recommended by description but question is really around the AGM, as I've read they don't tolerate heat well.
My van's battery isn't AGM. I think the vans with ESS have 12V AGM plus an aux battery. There are some threads about batteries in gas Pacificas that might answer your questions.
(I think all the Pacificas were built in Canada.)
 
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