What a fiasco. We drop off our van to Merrick dodge in ny. Few hours later we get a call saying they are keeping the van, failed inspection. While bothered I was mentally prepared for that outcome. Could be worse we are all breathing. Dealers says you’ll get a loaner, ok great, they just waiting for a grand Cherokee to come back. Dealer says tomorrow at 11. I call at 1130 it’s not here. They tell me to call back later. I call at 130 lady says it’s in. Pack the kids in the pickup and head down. 2 minutes into the ride I get a call it was a mistake. The grand Cherokee is not available. Ok, it was annoying but fine. In the mean time I ask the dealer if we can trade it in or get a check. On Wednesday we are told yes, your appraisal is 22k we will cut a check or you can trade it in. In the mean time I open a case with Chrysler. I get a call today saying we are working on a rental. According to Chrysler we can have $60 per day for a rental until the recall is complete and repaired. Issue here is my dealer does not have an account with hertz and wants me to foot the bill and deal with Chrysler. Chrysler says the dealer needs to do it. What a **** show. Another few hours on the phone wasted. Not to mention hertz has no cars till the 1st. My wife and I today decide to cut out loses and just get rid of the van that we both love and adore. I call the dealer to confirm a 22k is the check amount. Dealer says yes. Come down with the title we’ll start the paper work and call it a day. I get to the dealer ship. Used car appraiser is there told me he was not told about the recall they can not take the car till the recall is complete. What a disappointment and a waste of time. We now have the grand Cherokee and a van at a dealer for an undertemined amount of time.