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Discussion Starter #1
Hello,

Just feel obligated to share the story, hoping to save someone from what we went through or worse.

What you see on the picture happened 2 weeks ago (was busy trying to talk to Chrysler and Insurance so I haven't posted right away) at night. Car was charged and sitting on my driveway. We woke up from things blowing up. When I looked out of the window the flames were the height of the 2-story house.

4 kids, myself and my wife escaped through the backyard door, took firefighters 1 hour to put the fire down.

I was trying to install the charger inside of the garage but luckily couldn't fit the car easily. I used Chargepoint charger and it has nothing to do with the charger, obviously an issue with the car. I had this car for just over a year, no accidents, maintained at a Chrysler dealership.

Spoke to Chrysler, they said that they are sorry to hear about it but are not interested in anything else. No investigation , nothing. That amazes me as much as the car made for families blowing up on its own.

Not sure if I can add much more to this story but I am happy to answer any questions.

Regards,
Dima
 

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So glad everyone is okay and lucky that you didn’t park it inside garage. Note to all pachy owners.
Even though uncommon, issues like this will be overblown in the media and reinforce the negative perception of FCA quality in general and Pachy in particular. Is @ChryslerCares aware of this?

Sent from my iPhone using Tapatalk
 

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Sorry to hear about this! Very scary way to wake up!

I was wondering how long the van was parked before the fire was detected?

There is a known issue with the original u73 recall that caused these to catch fire. It was fixed but took them 2months! Then they used the SAME recall designation “u73” which denied all who had the bad software installed from having it fixed because the “recall was already done”. So after some time and push back from owners, a new recall u94 was issued.. needless to say they managed this problem horribly!

Many went undetected and burned. Unfortunately a “Factory maintained vehicle” was the cause of the problem here.

The thing is that a sync issue occurred in the Gas engine that filled the Catalytic Converter with raw fuel causing the thing to glow and catch the surroundings on fire! What I’m wondering is if it is possible it may have just started to smoulder by the time you parked?

This particular issue is well known to Chrysler and they wouldn't be the slightest surprised.

The forum and Facebook worked very diligently to inform everyone, and how to identify if they where affected to have it fixed - even if chrysler said it didn't need it - which was very common!

Sorry for your troubles! Glad the fire didn't spread and everyone is safe.
 

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Hello,

Just feel obligated to share the story, hoping to save someone from what we went through or worse.

What you see on the picture happened 2 weeks ago (was busy trying to talk to Chrysler and Insurance so I haven't posted right away) at night. Car was charged and sitting on my driveway. We woke up from things blowing up. When I looked out of the window the flames were the height of the 2-story house.

4 kids, myself and my wife escaped through the backyard door, took firefighters 1 hour to put the fire down.

I was trying to install the charger inside of the garage but luckily couldn't fit the car easily. I used Chargepoint charger and it has nothing to do with the charger, obviously an issue with the car. I had this car for just over a year, no accidents, maintained at a Chrysler dealership.

Spoke to Chrysler, they said that they are sorry to hear about it but are not interested in anything else. No investigation , nothing. That amazes me as much as the car made for families blowing up on its own.

Not sure if I can add much more to this story but I am happy to answer any questions.

Regards,
Dima
Hi pacificafire,
We are truly sorry to hear about this! We're very glad that your family is safe. We would like to take the time to look into this further and gather some additional information from you if you would please send us a private message with your VIN.
Lydia
Chrysler Social Care Specialist
 

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Last fall there was a specific recall for stalling and fire risk on the Pacifica Hybrid. Was this performed by the dealer?

It was a software update to a specific module, and a check (and possible replacement) of the catalytic converter for fuel caused damage. Apparently the faulty system allowed the continuous cranking of the ICE to continue for a long period in an attempt to re-start it after the initial attempt failed. Raw fuel was then pumped into the exhaust system, causing some fires.
 

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Discussion Starter #10
Oh my, glad to hear everyone is ok.

Where do you live?

Have you filed a incident with the NHTSA?
Thanks. I am in Canada but I contacted Chrysler US and Canada on multiple occassions. Planning to contact media and NHTSA and everyone I can. I am just busy with 3 insurance claims: 1 burnt Pacifica, 2 burnt garage because the flames were so vast that it touched the garage and fire was not sure if they can put it down, 3. my other car because fire broke into my garage and damaged the other car.
 

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Discussion Starter #11
Whew. Glad everyone is ok. How can you be sure it had nothing to do with the charger?
My logic is that the only way charger can be the reason is if it sends the wrong voltage or amperage to the car, which is very unlikely given the complexity of the cagrer vs the car etc. But even if this is the case, the car should be able to handle this case without blowing up.
 

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Discussion Starter #12
So glad everyone is okay and lucky that you didn’t park it inside garage. Note to all pachy owners.
Even though uncommon, issues like this will be overblown in the media and reinforce the negative perception of FCA quality in general and Pachy in particular. Is @ChryslerCares aware of this?

Sent from my iPhone using Tapatalk
I contacted Chrysler about 5 times. different departments including PR who passed me to the same "Client Care" who had the same answer that they "don't know what caused it and will not do anything about it" (pretty much word by word.
Re: "issues like this will be overblown in the media and reinforce the negative perception of FCA quality". I am really going to do as much as possible so this issue gets overblown as much as possible as well because even one case like this is one too many. But also, because when a fire happens with a Tesla and it gets overblown, Tesla sends a team , investigates it and deals with it. And as far as I know, every time Tesla had fires it was because of accidents , the cars were not blowing up by themselves. What is Chrysler doing? tells me 5 times that they don't know if this is their fault that's why they will not care. I think this attitude deserves it to be overblown in order to save lives.
 

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Discussion Starter #14
Sorry to hear about this! Very scary way to wake up!

I was wondering how long the van was parked before the fire was detected?

There is a known issue with the original u73 recall that caused these to catch fire. It was fixed but took them 2months! Then they used the SAME recall designation “u73” which denied all who had the bad software installed from having it fixed because the “recall was already done”. So after some time and push back from owners, a new recall u94 was issued.. needless to say they managed this problem horribly!

Many went undetected and burned. Unfortunately a “Factory maintained vehicle” was the cause of the problem here.

The thing is that a sync issue occurred in the Gas engine that filled the Catalytic Converter to glow and catch the surroundings on fire! What I’m wondering is if it is possible it may have just started to smoulder by the time you parked?

This particular issue is well known to Chrysler and they wouldn't be the slightest surprised.

The forum and Facebook worked very diligently to inform everyone, and how to identify if they where affected to have it fixed - even if chrysler said it didn't need it - which was very common!

Sorry for your troubles! Glad the fire didn't spread and everyone is safe.
Thanks for the details and the wishes!
The car was parked from about 7p.m. till 3a.m. when this happened so I am not sure if this is related to recalls.
But if Chrysler releases a new model that is a completely brand new technology for the company and carries the risk of electrical motor sitting next to the tank of gas, they better come or call personally people potentially affected by a glitch and talk to the ones who had the car morph into what we see on the picture. Let alone test the **** out of the technology before releasing it.
 

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Discussion Starter #15
Hi pacificafire,
We are truly sorry to hear about this! We're very glad that your family is safe. We would like to take the time to look into this further and gather some additional information from you if you would please send us a private message with your VIN.
Lydia
Chrysler Social Care Specialist
Thanks for the message, I am glad Social Media department is monitoring after other departments have failed.

I am at work so I will message with a VIN later tonight but your PR team has the information which they successfully bounced to the Client Care team (in case you want to get it from the in the meantime).
 

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I'm glad everyone is safe.

If in Canada you need to report it to Transport Canada. If anyone is going to want to investigate (other than insurance) it will be them.

Although Transport Canada works alongside NHTSA they are 2 separate entities for their respective countries. I'm not sure if NHTSA will be interested in a Canadian incident but you can try.

https://www.tc.gc.ca/en/services/road/defects-recalls-vehicles-tires-child-car-seats.html
 

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Foremost, you are fortunate to have had the van outside. I am glad that you all got out in a safe manner but disappointed you have to wrestle with so many things related to this unfortunate fire.

I cannot imagine why the FCA would not want to understand what happened here. Could it be they are afraid of what they might find though from the picture, it looks like they might not find much. Load that chassis on a flatbed and get it to your lab, Chrysler!

The lawyers, the PR people and the engineers are probably duking this out with each one doing damage control in their own way,

We learn from our experiences good and bad. Look at what Boeing is going through now. Think there aren't software and engineers looking at every bit of evidence and making sure the 737 Max doesn't have a problem with the MCAS again? I should think an auto manufacturer should be no different.
 

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Discussion Starter #18
I'm glad everyone is safe.

If in Canada you need to report it to Transport Canada. If anyone is going to want to investigate (other than insurance) it will be them.

Although Transport Canada works alongside NHTSA they are 2 separate entities for their respective countries. I'm not sure if NHTSA will be interested in a Canadian incident but you can try.

https://www.tc.gc.ca/en/services/road/defects-recalls-vehicles-tires-child-car-seats.html
Thanks a lot. Will do for sure!
 

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Discussion Starter #19
Foremost, you are fortunate to have had the van outside. I am glad that you all got out in a safe manner but disappointed you have to wrestle with so many things related to this unfortunate fire.

I cannot imagine why the FCA would not want to understand what happened here. Could it be they are afraid of what they might find though from the picture, it looks like they might not find much. Load that chassis on a flatbed and get it to your lab, Chrysler!

The lawyers, the PR people and the engineers are probably duking this out with each one doing damage control in their own way,

We learn from our experiences good and bad. Look at what Boeing is going through now. Think there aren't software and engineers looking at every bit of evidence and making sure the 737 Max doesn't have a problem with the MCAS again? I should think an auto manufacturer should be no different.
Thanks a lot!
You are right. Insurance did an investigation and brought the engineers. Chrysler didn't even care where the vehicle is, just robotic voices saying that they will do nothing beyond what they have done already which was recording the information. Like I was reporting a non-working window switch.
 

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Car was charged and sitting on my driveway. We woke up from things blowing up. When I looked out of the window the flames were the height of the 2-story house.
Wow, very scary. Quick question -- At what time did your ChargePoint app say that charging was completed and how long was that before you woke up?

In the ChargePoint app you can go to the menu, then select Charging Activity, then select the last charging session. This will show you a graph of the current being drawn during that session. If you slowly swipe your finger across the graph it will show you the time and current at each instant. By checking on when the current goes down to zero you can see the time when the charging finished.
 
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