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I own a 2017 Pacifica limited, and just recently I noticed paint blisters on the lip of the hood. I took my car to the dealer and took some photos, that was two weeks ago and have not hear back from them. It is crazy to have a new car with this type of issues. I'm concern that more blisters will appear and spread across the entire van.
I need help.
Thank you.
 

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I own a 2017 Pacifica limited, and just recently I noticed paint blisters on the lip of the hood. I took my car to the dealer and took some photos, that was two weeks ago and have not hear back from them. It is crazy to have a new car with this type of issues. I'm concern that more blisters will appear and spread across the entire van.
I need help.
Thank you.
That problem has been well covered here before. There was a certain date frame where a production defect caused the hood lip bubbles you've noticed. Chrysler has taken care of the issue by repainting the hood. They should do yours, and your dealer should know this. Contact @ChryslerCares for additional help.

Do you have access to another dealer? When combined with your battery story in another thread, I think maybe your dealer is defective, and needs to be replaced.

And, rest assured, the blisters will not spread to the rest of the van!
 

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I own a 2017 Pacifica limited, and just recently I noticed paint blisters on the lip of the hood. I took my car to the dealer and took some photos, that was two weeks ago and have not hear back from them. It is crazy to have a new car with this type of issues. I'm concern that more blisters will appear and spread across the entire van.
I need help.
Thank you.
Hello Aleyva,

Please send us a PM with your vin I would like to look into your vehicle concern.

Lamar
Chrysler Social Care Specialist
 

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Here's our situation on our 2017 Pacifica 10/11/19. We live in Houston, Tx and purchased the vehicle brand new. As of writing this it is at the dealer and has 21,753 miles. 3 days ago the van would not start, service shifter error displayed. Called roadside assistance at 6:30pm and was connected with the tow service. After so many run arounds , 11:45pm the towing company finally showed up only to just jump the battery. He said just let it run and charge up and away he went. Was told by service it needs to be towed in. Needless to say the next morning it was dead again. Had to find a neighbor to jump us. Was told at service center the little battery goes bad makes big battery go bad. Come to find out big battery was the only one that was no good. Will not understand why the other battery was not replaced also. Told them for the 4th time to also check the coolant smell that has continued since day one and yet again no issues found and yet the last time our coolant was low. Have paint bubbling on the front edge of the hood. Service adviser stated a new hood was to be ordered and painted because it falls under the corrosion warranty. This is just unacceptable.
 

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Update: 11/4/19
Today we finally got the go ahead and took the van in today for either body work or a new hood due to paint bubbling on the edge but they couldn't tell me which. We have been getting the run around from the dealer and they blame it on Chrysler rep so I have to decided to dump the Pacifica after its finished at 22,134 miles. We've had too many issues that the dealer can not fix. I no longer want to risk having my wife and children stranded again nor do I want to continue to take time off from work to bring in.
 

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Update: 11/4/19
Today we finally got the go ahead and took the van in today for either body work or a new hood due to paint bubbling on the edge but they couldn't tell me which. We have been getting the run around from the dealer and they blame it on Chrysler rep so I have to decided to dump the Pacifica after its finished at 22,134 miles. We've had too many issues that the dealer can not fix. I no longer want to risk having my wife and children stranded again nor do I want to continue to take time off from work to bring in.
Hi Glen,
We are sorry to hear about your concerns, if you could please provide us with you VIN privately we can look further into this for you.
Laura
ChryslerCares
 

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Update 11/25/19
Received the Pacifica back from the dealer body shop after repairing the hood paint corrosion and blisters. Took forever because we were treated as if the dealer was doing us a favor. Always blaming Chrysler reps stalling for the repairs. 3 days after getting back the van we started having trouble with the radio turning off after exiting the vehicle. We have had enough! With 22,400 miles we have had nothing but trouble with this vehicle. Constant coolant smell, 3 sets of Michelin tires, sliding door issues, tail gate lift issues, transmission issues, battery issues ,very poor gas mileage. Nothing could be repaired the first time at dealer because was told its normal. This vehicle is a pig with lipstick. We did the right thing and dumped this Pacifica and will never look back. I no longer had confidence in this vehicle to be reliable and safe for the wife and kids in the future and it was going to be a money pit once the warranty runs out. Shame on you Chrysler engineers for putting out this vehicle. Oh and by the way, I am not the only one family and friends also have unloaded the Pacifica.
 

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Update 11/25/19
Received the Pacifica back from the dealer body shop after repairing the hood paint corrosion and blisters. Took forever because we were treated as if the dealer was doing us a favor. Always blaming Chrysler reps stalling for the repairs. 3 days after getting back the van we started having trouble with the radio turning off after exiting the vehicle. We have had enough! With 22,400 miles we have had nothing but trouble with this vehicle. Constant coolant smell, 3 sets of Michelin tires, sliding door issues, tail gate lift issues, transmission issues, battery issues ,very poor gas mileage. Nothing could be repaired the first time at dealer because was told its normal. This vehicle is a pig with lipstick. We did the right thing and dumped this Pacifica and will never look back. I no longer had confidence in this vehicle to be reliable and safe for the wife and kids in the future and it was going to be a money pit once the warranty runs out. Shame on you Chrysler engineers for putting out this vehicle. Oh and by the way, I am not the only one family and friends also have unloaded the Pacifica.
Hey Glen,

We sincerely regret to hear of your unpleasant experience thus far. Please send us a private message with your VIN as we would like to look into your radio concerns further.

Alex
Chrysler Cares
 

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Hey Glen,

We sincerely regret to hear of your unpleasant experience thus far. Please send us a private message with your VIN as we would like to look into your radio concerns further.

Alex
Chrysler Cares
From reading his post it appears Glen's Pacifica problems no longer exist. Wishing him the best on his next purchase.
 

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We recently purchased a 2017 Pacifica Touring L with 9,000 miles and I just noticed the paint blistering on the leading edge of the hood. Looks like I’ll need to get in touch with a dealer to get it looked at.
 

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We recently purchased a 2017 Pacifica Touring L with 9,000 miles and I just noticed the paint blistering on the leading edge of the hood. Looks like I’ll need to get in touch with a dealer to get it looked at.

Hello,

Welcome to the Chrysler family; Please keep us updated on your dealer visit. If we can be of any assistance, send us a direct message. We'd be glad to help.

Lamar
ChryslerCares
 

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Hood blister repair saga. So I take the van to the body shop that another dealer uses to get their opinion of the work and here's their evaluation of the work. In short they said it needs to be redone and properly for the following reasons :
1. seam sealer on underside of the hood was applied sporadically and in gobs. Parts of the hood have the original edge sealer and other parts have gobs of new edge sealer.
2. underside of the hood was only partially painted and treated, therefore blisters will come back.
3. undercoat over spray is on the back side of the hood that wasn't color painted.
4. Footprint of the blister on the top of the hood is still visible after repainting.
They went on to explain the Chrys steps they used to refinish the hood which included stripping the entire hood, stripping the sealer on the edges, reapplying undercoats to the entire hood, resealing all the edges to make it look factory (not gobbed on), color paint coats and clear coats.

Body shop said you'll probably have to get Chrys approval to get it done properly, since it was recently done poorly, etc.

On the positive side I had a gap between the bumper and the drivers headlight about 1/8+ inch, like other Pacifica owners have reported. It was caused by a missing or damaged bumper clip securing the bumper under the headlight. These guys fixed it on sight by creating an epoxy clip to pull the bumper in. They fixed it in about 30 minutes while I waited, at no charge. I had taken it to 2 different dealers and all I got was quizzical looks and like "...gee I don't know about that...."

Now to get the hood refinishing done correctly......

Greg
 
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