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Had mine looked at this morning. Service manager took pics and will submit and get back to us. He stated they are not replacing the hoods, but repairing them moving forward if possible. Seems a pretty common problem. As long as it is fixed I am good.
 

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Hi Jasmine, Thank you so much for your offer to look further into this but it is not needed. My dealership fought on my behalf and got the repair approved. They are not replacing the hood, but rather a body shop is going to strip the hood, treat it, prime it then paint it. I hope the repair comes out like new.
Sounds good, imblaze94. It's great to hear your dealer is taking care of this. If there is anything I can do to help, please feel free to connect with us via direct message.

Jasmine
Chrysler Social Care Specialist
 

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FYI In 2016 I had corrosion blisters starting on the leading edge of the hood on my two year old (at the time) 2014 Chrysler T & C and the service department of my local Chrysler dealership took pictures and sent them to Chrysler. Chrysler then approved my repair and furnished me with a brand new hood, which the dealership then painted for me ahead of time. The color didn't have to be blended into the fenders because my T & C was black... All I had to do was show up one morning and they swapped out my blistered hood with the new one and I was on my way home in 30 minutes. I was very impressed with Chrysler Customer Service and the performing dealership!
Chrysler is no longer offering new hoods, my less than 2 year old 2016 Town & Country with 29,000 kms will be repaired and repainted. Apparently no Chrysler modle is exempt from hood rust, happens to all of them and now I see it is still happening to the Pacifica as well. Why am I not surprised.

I am not happy about not getting a new hood, and I am even more upset that they will need my van for 5 days to repair and repaint it, and I'm very pissed off that I don't get a courtesy car while they have my van for 5 days. So I have to pay for a week's rental of a minivan now? That's just BS.

And can someone please tell me why I have to have the repair done at the dealer I bought the van from and not the dealer I service from? They are located in two different cities. The dealer I service from refused to handle my warranty claim. WTF???Horrible customer service!! Will never returned to Stouffville Chrysler.

Chrysler Canada will be getting an ear full as soon as the steam from my ears tapers off and I cool down.


FYI... I am posting in the Pac forum because I've had my eye on a PacH for 6 months now (waiting for a sale) but now my eyes have moved back to the Odyssey. If you treat your customers like ****, don't expect them to come back.

Regret buying this latest Chrysler product, this T&C was my third Chrysler and now likely my last.

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I am not happy about not getting a new hood, and I am even more upset that they will need my van for 5 days to repair and repaint it, and I'm very pissed off that I don't get a courtesy car while they have my van for 5 days. So I have to pay for a week's rental of a minivan now? That's just BS.
The decision by Chrysler to repair as opposed to replace your hood is a legitimate one. There is no reason why a repaired hood wouldn't last as long or longer than a new one. After all, your new one didn't even last two years. Would you not be happy if a repaired one that had personal attention from a skilled technician lasted a decade or more? Having said that, it should still be under warranty and I don't understand why they wouldn't offer you a loaner.

And can someone please tell me why I have to have the repair done at the dealer I bought the van from and not the dealer I service from? They are located in two different cities. The dealer I service from refused to handle my warranty claim. WTF???Horrible customer service!! Will never returned to Stouffville Chrysler.
That is completely BS. Any dealer should accept warranty work. They bill Chrysler corporate for it and it is a money maker for them. I agree that is horrible customer service. You should definitely be in contact with Chrysler corporate about that. I imagine that any dealer would be required to accept warranty work to stay in good graces with corporate.

Regret buying this latest Chrysler product, this T&C was my third Chrysler and now likely my last.
I am quite happy with my Pac, but if I had a dealer like yours I may have a very different opinion. I would want to stay far away from them myself.
 

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The decision by Chrysler to repair as opposed to replace your hood is a legitimate one. There is no reason why a repaired hood wouldn't last as long or longer than a new one. After all, your new one didn't even last two years. Would you not be happy if a repaired one that had personal attention from a skilled technician lasted a decade or more? Having said that, it should still be under warranty and I don't understand why they wouldn't offer you a loaner.
I would have to agree with you, I just prefer the new hood because, well, it's cheaper for me. New hood equals 30 minutes waiting in the lobby. Repaired and repainted hood equals a 5 day minivan rental paid for out of my pocket. Oh, and I know why they won't offer me a loaner, apparently I need to purchase an extended service warranty contract to receive a courtesy car. Oh well.


That is completely BS. Any dealer should accept warranty work. They bill Chrysler corporate for it and it is a money maker for them. I agree that is horrible customer service. You should definitely be in contact with Chrysler corporate about that. I imagine that any dealer would be required to accept warranty work to stay in good graces with corporate.
Chrysler corporate agrees that the dealer should have accepted the warranty work but now I'm working with a dealer in Mississauga. By the way, they actually still went ahead and made up excuses for the dealership, but I'm not buying into them. She ran scenarios by like the following:

Excuse 1: Maybe they don't have an onsite collision repair facility
Excuse 2: Maybe there isn't a qualified body shop in Whitchurch-Stouffville.

The town of Whitchurch-Stouffville has a population of about 50,000, it's right next to the city of Markham that has a population of approximately 400,000 which is next to the city of Toronto with a population of 6,000,000. I'm pretty sure I could find a qualified body shop closer by than in Mississauga. Disappointed!


P.S. I ordered a PacH, should be arriving the first week of June. Unfortunately, Rusty's (new name for my T&C) hood will now become someone else problem. I'm allocating the 5 day rental cost towards the purchase of my new PacH.
 

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My wife noticed paint bumps on both sides of the hood front this week (2017 Pacifica). For sure it wasn't there month ago as I was filling windshield fluid. We are going to call our dealer on Monday.
 

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My wife noticed paint bumps on both sides of the hood front this week (2017 Pacifica). For sure it wasn't there month ago as I was filling windshield fluid. We are going to call our dealer on Monday.
Hello JackTheKnife,

We're sorry to hear about the unexpected paint bumps you're experiencing. If you need an additional layer of assistance during service, don't hesitate to connect with us via direct message. We'd be glad to help.

Jasmine
Chrysler Social Care Specialist
 

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I just noticed on my 2017 Chrysler Pacifica on the passenger side of the hood I have the same issue with paint bubbling up. On to the dealer.
 

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I just noticed on my 2017 Chrysler Pacifica on the passenger side of the hood I have the same issue with paint bubbling up. On to the dealer.
Hello mosmith,

We're sorry to hear you're having trouble with your paint. Keep us updated on what you hear from the dealer. We'd be glad to get this escalated to a Case Specialist if needed.

Jasmine
Chrysler Social Care Specialist
 

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After reading this thread, I looked at my hood, add mine to the list with rust! Yet another issue with the van! Have 3 separate rust bubbles forming. I will let my dealer know, but Chrysler is buying the van back, so it's up to them if they fix it!
 

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After reading this thread, I looked at my hood, add mine to the list with rust! Yet another issue with the van! Have 3 separate rust bubbles forming. I will let my dealer know, but Chrysler is buying the van back, so it's up to them if they fix it!


Buying that car back...?? For what? Rust ..? I’m lost here.


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I’ve got some bubbling of the paint happening on the edge of the front bumper cover on the driver side (where it touches the edge of the fender). For all I know it was like that since it was new and I just didn’t notice it.
 

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I have a little over a year old Pacifica, the paint on the hood is bubbling up. Looks like rusting from underneath. Is the rest of car going to rust too. Contacted customer service, she was rude and hung up because asked question, that this is going to cost me time and if repaint hood cost me resale value. Now called dealership, made an appointment to have pictures taken as I guess that is the way it is done. NOT a happy customer, to have a still new car with paint bubbling on it. What about the rest of the paint job, hopefully only a defective job on hood, or defective hood. Hopefully they will take care of problem, but not a good start.
 

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I have a little over a year old Pacifica, the paint on the hood is bubbling up. Looks like rusting from underneath. Is the rest of car going to rust too. Contacted customer service, she was rude and hung up because asked question, that this is going to cost me time and if repaint hood cost me resale value. Now called dealership, made an appointment to have pictures taken as I guess that is the way it is done. NOT a happy customer, to have a still new car with paint bubbling on it. What about the rest of the paint job, hopefully only a defective job on hood, or defective hood. Hopefully they will take care of problem, but not a good start.
Hi Pacifica5894,
We regret to hear of your frustrations regarding this and understand your desire to have you concerns addressed. I would like to make sure that we have you in contact with the proper teams while you are working with our dealer on this. Please send us a private message with additional information so we can assist.

Julie
Chrysler Social Care Specialist
 

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Buying that car back...?? For what? Rust ..? I’m lost here.
Van has been to dealer 14+ times now for various issues, so Chrysler has agreed to buyback/replace with van. Waiting until order banks open Friday, and will order a 2019 to replace our 2017.

I have a little over a year old Pacifica, the paint on the hood is bubbling up. Looks like rusting from underneath. Is the rest of car going to rust too. Contacted customer service, she was rude and hung up because asked question, that this is going to cost me time and if repaint hood cost me resale value. Now called dealership, made an appointment to have pictures taken as I guess that is the way it is done. NOT a happy customer, to have a still new car with paint bubbling on it. What about the rest of the paint job, hopefully only a defective job on hood, or defective hood. Hopefully they will take care of problem, but not a good start.
I too share the same concern in regards to the rust, future rust issues! If a hood is rusting in less than 12 months, what will the rest of the vehicle look like in 5 years? Previous year Dodge/Chrysler minivans often don't fare too well in regards to rust!
 

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Van has been to dealer 14+ times now for various issues, so Chrysler has agreed to buyback/replace with van. Waiting until order banks open Friday, and will order a 2019 to replace our 2017.



I too share the same concern in regards to the rust, future rust issues! If a hood is rusting in less than 12 months, what will the rest of the vehicle look like in 5 years? Previous year Dodge/Chrysler minivans often don't fare too well in regards to rust!
When you said that they were going to buy it back I was wondering if they actually followed through. I was told by one of their "Chrysler Cares" reps (What a joke that name is) that they were going work with me to get me in a new van and if I wasn't happy what they offered that they would do a buy back. (My van has also been in the shop at least 14 or 15 times. although only 12 of them are showing up on their report because 3 times they didn't keep it so I guess they decided not to report those. Should be 13 when the finish with it this time.) When they offered me a huge loss to trade my 2017 van in for a brand new 2018 at exactly the same deal that I could have gotten walking in off the street - they claimed that by not agreeing to that, that I had declined the buyback offer. Considering that they have had my van in their possession for over 13 weeks total I thought that they should give me something that got me out of it with a little bonus. Not high pressure tactics where they expected me to be grateful over them cheating me.

Mine also has the paint bubbles which they are supposed to address while it's there for the latest repairs.

I really wanted to love my Chrysler and I always post reviews and brag about anything that I love so if Chrysler had done me right they would have gotten a lot of good advertising out of it. At this point if they don't do something quickly I am ready to ramp up my complaints and make sure that I warn as many customers as possible away from buying one of these.

My opinion is that how a company treats there customers who have no issues isn't what you should look at. How they treat their customers who got a problem vehicle is. Do they always stand behind their products or do they only do so when someone fights tooth and nail. I really don't believe that a reasonable company wouldn't set a limit for how many times they are going to attempt to repair a vehicle before they say "enough" take their customer off of this roller coaster. At this point though it looks like they have decided to just keep trying until the warranty runs out and then declare oh well it's your problem now.
 
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