passenger sliding door not closing all the time

53030 Views 84 Replies 50 Participants Last post by POTTOBON, 4 mo ago

Ezenick

Discussion Starter · Dec 7, 2018

The passenger sliding door is not always closing. It will pull fully forward, try try and pull in and latch and then reverse (repeatedly). Had it into the dealership and they were able to recreate the issue when the car was on a slight incline (I also sent them video). Both the repair shop and the body shop looked at it and they say that there is nothing wrong with the door and that is just going to happen sometimes "it is a known problem". As my driveway has a slight incline (only about 5 in over 4 feet front to back and 2 inches over 4 feet left to right), more often then not the door will not close without some amount of assistance. I have never had the problem with the drivers side sliding door. Anyone else having this problem? Any solutions before I start a lemon law complaint?

Reactions: 1

41 - 60 of 85 Posts

Waldo

· #41 · May 21, 2020

stlguy said:
Yes, I asked about it while getting an oil change this morning.

I assume it's out of warranty, right?

zzandler

· #42 · May 21, 2020

I have a 2017; same problem

Reactions: 1

zack

· #43 · Aug 9, 2020

my 2017 pacifica jas the exactly same problem at driver side 50% of the time, and it is supper annoying. with some man other recalls pacifica has, i m not sure my next minivan will continue to pacifica.

SciTchr

· #44 · Aug 9, 2020 (Edited)

zack said:
my 2017 pacifica has the exactly same problem at driver side 50% of the time, and it is supper annoying. with some man other recalls pacifica has, i m not sure my next minivan will continue to pacifica.

You can see if the TSB might help.

www.pacificaforums.com

Had a perfect car, now 1 month, 3 issues out of no where

we Have a jan 2017 Pacifica limited, never had any issue with it. then this month 1- power seat memory got overwritten by some crazy seat position, nothing I do, resets that. I have recorded anothr position 20 times, any although it says profiles saved, it doesn’t. 2- driver side sliding door...

www.pacificaforums.com

www.pacificaforums.com

Sugar1Pacifica!

· #45 · Oct 7, 2020

We just got back from a 2,000 mile family trip, after having to have our radio/GPS unit replaced, and had the sliding door issue every day! What a drag. It happens about every 3rd-4th time on both sides! Two of our daughters who have older vans, Kia and Honda, had considered getting a Pacifica next time but have both said 'NO WAY' after watching ours develop problems. Ours is a well cared for 2018 limited. I'm going to start looking for a more reliable vehicle. We like the van but these mounting issues are bugging us.

Uncc49lc

· #46 · Dec 18, 2020

Same issue on my 2017. I have been having this problem even before warranty expired. Dealer updated software a while back. When I open drivers side, the door will open halfway and try to close. Car is now past manufacturers warranty and dealer wants to charge to diagnose and fix. A few times my kid has almost had door close on them and would have if I wasnt there. This is a major safety issue. Maybe chrysler will recall when a couple of arms or legs taken off or even worse. Almost $50,000 vehicle and this is unacceptable. We as a customer shouldnt have to pay to have this fixed when its a known issue.

Highlands Ranch Pacifica

· #47 · Jan 6, 2021

Same issue on my 2017. Dealer wanted $478 to recalibrate the door. I said no until I had time to research the issue. It is more of a nuisance but still should not be occurring. It has been happening intermittently for the past 6 mos. I am now out of warranty.

Herknav

· #48 · Jan 30, 2021

I have a 2018 and am having the same problem on my driver’s side sliding door. It’s a ridiculous problem and I’m just over 50,000 miles. The dealership wants 143 dollars just to look at it. Why isn’t this a recall or a free software flash? @ChryslerCares

Reactions: 1

peterweb

· #49 · Jan 30, 2021

Herknav said:
I have a 2018 and am having the same problem on my driver’s side sliding door. It’s a ridiculous problem and I’m just over 50,000 miles. The dealership wants 143 dollars just to look at it. Why isn’t this a recall or a free software flash? @ChryslerCares

A recall is for an item that is safety related and is happening to a large percentage of the fleet. I do not see this issue as either of these.

At your mileage, if it just started happening, it can just be wear and tear. Things get old an wear out.

Lets see what ChryslerCares has to say.

ChryslerCares

· #50 · Feb 2, 2021

Herknav said:
I have a 2018 and am having the same problem on my driver’s side sliding door. It’s a ridiculous problem and I’m just over 50,000 miles. The dealership wants 143 dollars just to look at it. Why isn’t this a recall or a free software flash? @ChryslerCares

Hello Herknav,
There is an software update that is available, however due to your mileage there will be an out of pocket expense.
If you would like concerns to be reviewed further, I can connect you with a specialist.
Please follow up with us privately.

Lamar
Chrysler Cares

PavelShik

· #51 · May 5, 2021

I have the same issue with my 2018 Pacifica LX.
The driver side sliding door is latching 80% of the time. When it fails, sometimes another attempt will help, but sometimes a slight pressure needs to be applied on the rear side of the sliding door to help it latch.
Please advise

SciTchr

· #52 · May 5, 2021

PavelShik said:
I have the same issue with my 2018 Pacifica LX.
The driver side sliding door is latching 80% of the time. When it fails, sometimes another attempt will help, but sometimes a slight pressure needs to be applied on the rear side of the sliding door to help it latch.
Please advise

See post 44 in this thread for a TSB and info to take to the dealer.

If you put your van info in the signature line of account settings it will show up at the bottom of your posts and will help us answer your questions easier in the future.

Alschneider7371

· #53 · May 25, 2021

ChryslerCares said:
Hi Ezenick and catboy,

We're sorry to hear about these concerns with your Pacificas! If you're still experiencing this, please send us a PM with details so we can take a closer look.

Jennifer
Chrysler Social Care Specialist

I have this problem too. Both doors. Started first on drivers side. Now on both. What's the fix to this??

ChryslerCares

· #54 · May 26, 2021

Alschneider7371 said:
I have this problem too. Both doors. Started first on drivers side. Now on both. What's the fix to this??

Hello we recommend following up with your dealer regarding this concern. Please present them with this Bulletin number that may address you concerns.

Lamar
Chrysler Cares

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Reactions: 2

BriPac

· #55 · Jun 29, 2021

Ezenick said:
The passenger sliding door is not always closing. It will pull fully forward, try try and pull in and latch and then reverse (repeatedly). Had it into the dealership and they were able to recreate the issue when the car was on a slight incline (I also sent them video). Both the repair shop and the body shop looked at it and they say that there is nothing wrong with the door and that is just going to happen sometimes "it is a known problem". As my driveway has a slight incline (only about 5 in over 4 feet front to back and 2 inches over 4 feet left to right), more often then not the door will not close without some amount of assistance. I have never had the problem with the drivers side sliding door. Anyone else having this problem? Any solutions before I start a lemon law complaint?

I have the '18 and 3 out of 5 times when the door electrically slides closed and tries to latch it bounces right back open once or twice, extremely frustrating and angering. For anyone is this truly a software update that a dealer must do or a mechanical problem with the latch itself?

🥵

Reactions: 1

SciTchr

· #56 · Jun 29, 2021

BriPac said:
I have the '18 and 3 out of 5 times when the door electrically slides closed and tries to latch it bounces right back open once or twice, extremely frustrating and angering. For anyone is this truly a software update that a dealer must do or a mechanical problem with the latch itself?🥵

This is a software update the dealer can do.

Jake_774

· #57 · Jun 30, 2021

Lily said:
There is a technical bulletin out for this problem. They reprogram the sliding door control module.

Where's the technical bulletin? I'm having this exact issue as well.

Jake_774

· #58 · Jun 30, 2021

Herknav said:
I have a 2018 and am having the same problem on my driver’s side sliding door. It’s a ridiculous problem and I’m just over 50,000 miles. The dealership wants 143 dollars just to look at it. Why isn’t this a recall or a free software flash? @ChryslerCares

Any luck...I'm in this same situation!

BriPac

· #59 · Jun 30, 2021

SciTchr said:
This is a software update the dealer can do.

Its a shame to have this corrected I have to let the dealership put their expensive meat hooks on it. Not a huge fan of Dealerships and their raping kniving ways..

SciTchr

· #60 · Jul 1, 2021

Jake_774 said:
Where's the technical bulletin? I'm having this exact issue as well.

See posts 54 and 44 of this thread for software update info to take to the dealer. I had the update done over a year ago and it solved the problem.

Reactions: 2

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