Did anyone get the software update for free, like my sister did this year (she complained it was a known issue)? Seems like Chrysler should fix this software issue with an apology, not a bill. I want mine fixed but it's not under warrantee. I already just had to pay for a new motor in the power liftgate (2017).
passenger sliding door not closing all the time
The passenger sliding door is not always closing. It will pull fully forward, try try and pull in and latch and then reverse (repeatedly). Had it into the dealership and they were able to recreate the issue when the car was on a slight incline (I also sent them video). Both the repair shop and the body shop looked at it and they say that there is nothing wrong with the door and that is just going to happen sometimes "it is a known problem". As my driveway has a slight incline (only about 5 in over 4 feet front to back and 2 inches over 4 feet left to right), more often then not the door will not close without some amount of assistance. I have never had the problem with the drivers side sliding door. Anyone else having this problem? Any solutions before I start a lemon law complaint?
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I’m having same issue with the sliding door opening on me intermittently. Dealer wanted to charge me $175 per door for the flash update! I think that’s too much for a flash. What are people paying out of pocket? Bumper to bumper warranty is expired for me.
Find another dealer. Upgrading the door module software only takes 5 minutes for each one. It is done through the OBD2 port with a wiTech MicroPod and a connected phone or tablet. Very easy to update and skill level is low.I’m having same issue with the sliding door opening on me intermittently. Dealer wanted to charge me $175 per door for the flash update! I think that’s too much for a flash. What are people paying out of pocket? Bumper to bumper warranty is expired for me.
Due to low inventory and vehicles sales, dealers are pushing service departments to help make up the income gap.
It definitely felt like the service department were being pushed to make more money now. I've been going to them for years, and Normally, they've been good about the service and deals, but this time it was bad.Find another dealer. Upgrading the door module software only takes 5 minutes for each one. It is done through the OBD2 port with a wiTech MicroPod and a connected phone or tablet. Very easy to update and skill level is low.
Due to low inventory and vehicles sales, dealers are pushing service departments to help make up the income gap.
I had an oil change with coupon for $45 (their coupon!), but when I showed the print out, the service advisor seemed angry about it, and started talking about that it'll cost more. I knew the extra quart was like $12 more, but somehow got estimated to $79! it came down at the end but it was weird to experience that there. They're gonna lose customers like this.
I asked about the module update, while I was getting the oil change, and 1. I need to make an appointment, and 2.when I asked for a better price ($350 seemed a bit steep for something that shouldn't be happening) he went on a whole thing about how expensive these witech computers are and that they need to make their money back blah blah blah.
anyways, I will definitely try a different dealer now.
KD
We bought our 2017 as the second owner 2 years ago & had this problem start after about a year. Our driver side sliding door will go to close & bounce back open, not all the time but pretty frequently & it'll do it 2-3 times before actually closing. We only have 33,000 miles on it, but it's now 4 years old so I believe out of warranty. Any advice on what we should do? I don't feel that it's right that we have to pay to have it diagnosed, then pay for the modular update that I've been reading about.
See post #19 and call dealer to ask how much it costs to have done. It worked for my van.We bought our 2017 as the second owner 2 years ago & had this problem start after about a year. Our driver side sliding door will go to close & bounce back open, not all the time but pretty frequently & it'll do it 2-3 times before actually closing. We only have 33,000 miles on it, but it's now 4 years old so I believe out of warranty. Any advice on what we should do? I don't feel that it's right that we have to pay to have it diagnosed, then pay for the modular update that I've been reading about.
I have the same problem with my 2018 Chrysler Pacifica too. Was anyone able to get reimbursement from Chrysler Cares, as dealer is asking us to pay our of pocket here.See post #19 and call dealer to ask how much it costs to have done. It worked for my van.
Hi 2ndChrysler. From what I've read in the forum, a dealer might be able to do a software patch, but you might avoid that trip by removing dirt in the tracks or weatherproofing seals that might cause binding. You can try using compressed air in a can or the exhaust end of a canister vacuum or a can of spray lubricant to blow out debris in the track. And then try applying silicon spray to the weatherstipping around the doors. I imagine this should probably be routine maintenance for all of us Pacifica owners.We bought our 2017 as the second owner 2 years ago & had this problem start after about a year. Our driver side sliding door will go to close & bounce back open, not all the time but pretty frequently & it'll do it 2-3 times before actually closing. We only have 33,000 miles on it, but it's now 4 years old so I believe out of warranty. Any advice on what we should do? I don't feel that it's right that we have to pay to have it diagnosed, then pay for the modular update that I've been reading about.
I don't think @ChryslerCares reimburses for a dealer visit. Chrysler might reimburse for safety recall work paid for.I have the same problem with my 2018 Chrysler Pacifica too. Was anyone able to get reimbursement from Chrysler Cares, as dealer is asking us to pay our of pocket here.
My van has an extended warranty so many repairs have been covered by it. If your van isn't under warranty, I think you would have to pay for work done. You could try the suggestions in post 68 above to see if they would help.
reviving an old thread it seems but my 2022 is intermittently experiencing this same issue. Seems to only be the passenger side door and if I close it using power it will close and then reopen. If I grab the handle and hold it closed it latches and stays but otherwise will just keep opening. Problem generally goes away and then returns. I would guess a 2022 would have the newest software...
Same here. Only happening with the driver side sliding door. It’s happening more often when temperature is cold.reviving an old thread it seems but my 2022 is intermittently experiencing this same issue. Seems to only be the passenger side door and if I close it using power it will close and then reopen. If I grab the handle and hold it closed it latches and stays but otherwise will just keep opening. Problem generally goes away and then returns. I would guess a 2022 would have the newest software...
Maybe it needs to be « reprogrammed » or something…
2
I brought in my Pacifica to get the Y65 recall done, and while it was in I had them take a look at the driver side sliding door issue.
They initially did the tsb PSDM update. But it was still opening. Then they finally fixed it by removing debris under this area. Apparently there’s a latch under there as well. I can’t say for sure what but they said debris in this area. Hope it helps others. Maybe an update may not be needed for those out of warranty if you can access and clean under there.
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They initially did the tsb PSDM update. But it was still opening. Then they finally fixed it by removing debris under this area. Apparently there’s a latch under there as well. I can’t say for sure what but they said debris in this area. Hope it helps others. Maybe an update may not be needed for those out of warranty if you can access and clean under there.
Me too this started happening on my 22 Limited hybrid. Driver side door only so far and most of the time it works fine. Seems to be doing it only when dropping my son at school. The door would keep reopening as long as the engine is turned on, but closes fine after I turn the engine off.Same here. Only happening with the driver side sliding door. It’s happening more often when temperature is cold.
Maybe it needs to be « reprogrammed » or something…
I think on both occasions this happened I pressed on the inside button to close the door while at the same time my son pressed on the door handle button.
When this happens: apply a small pressure on the door, it will close.Me too this started happening on my 22 Limited hybrid. Driver side door only so far and most of the time it works fine. Seems to be doing it only when dropping my son at school. The door would keep reopening as long as the engine is turned on, but closes fine after I turn the engine off.
I think on both occasions this happened I pressed on the inside button to close the door while at the same time my son pressed on the door handle button.
It has not happened to me in the last weeks since the temperature has got warmer.
In my case, it started last week, Friday actually, and occurred again yesterday, and we have the same weather since we live in the same area.When this happens: apply a small pressure on the door, it will close.
It has not happened to me in the last weeks since the temperature has got warmer.
For me, it doesn't seem to be weather related. Since putting the van to off, sounds to me more like a software issue that puts the door controller into a weird bogus state under some specific conditions, and turning the van off probably resets the controller.
I suspect that me and mu sin trying to accidentally both close the door simultaneously from two different buttons might be what triggers the issue in my case.
If you press a button to close the door, then press again while it is closing, it reopens. But in our case, the second button press is so close to the first, the door has not yet started moving. And that is when it reopens when it reaches the closed position.
I'm a software engineer who has worked a lot in video game user interfaces, and multiple quick button presses during transition states is an all too common problem area, registering unwanted inputs at unwanted times, triggering weird bogus behaviors.
The issue occurred again this morning, again in the exact same context, and I've been able to reproduce it several times, but not every try.In my case, it started last week, Friday actually, and occurred again yesterday, and we have the same weather since we live in the same area.
For me, it doesn't seem to be weather related. Since putting the van to off, sounds to me more like a software issue that puts the door controller into a weird bogus state under some specific conditions, and turning the van off probably resets the controller.
I suspect that me and mu sin trying to accidentally both close the door simultaneously from two different buttons might be what triggers the issue in my case.
If you press a button to close the door, then press again while it is closing, it reopens. But in our case, the second button press is so close to the first, the door has not yet started moving. And that is when it reopens when it reaches the closed position.
I'm a software engineer who has worked a lot in video game user interfaces, and multiple quick button presses during transition states is an all too common problem area, registering unwanted inputs at unwanted times, triggering weird bogus behaviors.
The context was the following: same location, same time of day, the sliding door in direct sun, driver side door, second child still seated in the second row passenger side, van in run - park mode, key outside in my pocket near the sliding door, all other doors closed, the cat recognizes there is someone inside as it dosen't do the double horn when the door successfully closes. I haven't been able to reproduce it in another context yet. every time I manged to reproduce it, I was first pressing the inside button to close the door, followed by the door handle one a fraction of a second after. Precise timing seems in play here.
Once the issue gets triggered, the door will systematically reopen if closed from the inside button. It will however revert to correct behavior if I close it from the door handle button, if I close it with the driver door open, or if I put the van to off then close the door from the inside button.
Il keep trying to see what continues to trigger thr issue.
Same here. Out of warranty on my 2018. This and the passenger sliding door won't lock. Entertainment system freezes and no reset button. Disappointing ownership experience.
Update: had this happen again this morning.The issue occurred again this morning, again in the exact same context, and I've been able to reproduce it several times, but not every try.
The context was the following: same location, same time of day, the sliding door in direct sun, driver side door, second child still seated in the second row passenger side, van in run - park mode, key outside in my pocket near the sliding door, all other doors closed, the cat recognizes there is someone inside as it dosen't do the double horn when the door successfully closes. I haven't been able to reproduce it in another context yet. every time I manged to reproduce it, I was first pressing the inside button to close the door, followed by the door handle one a fraction of a second after. Precise timing seems in play here.
Once the issue gets triggered, the door will systematically reopen if closed from the inside button. It will however revert to correct behavior if I close it from the door handle button, if I close it with the driver door open, or if I put the van to off then close the door from the inside button.
Il keep trying to see what continues to trigger thr issue.
Not related to two button presses after all, this time only my son pressed the button, only once. And it did reopen when closing from the door handle button, so we can eliminate this too. The weather was different warmer and rainy vs colder and sunny before. Does not seem to be weather related.
The door properly latched when I closed it with the driver door open.
Still occurred at the same location, and that is the only location where that has ever happened. I noticed the van is not level when parked at that location, it's slanting towards the passenger side. The road incline towards the sidewalk (for rainwater drain) seems slightly stronger at that location. I read somewhere, probably earlier in this thread, that this could have an impact.
Called the dealer today. $199 for diagnosis. Software not covered by extended warranty. What a rip off.
Is this correction being done for free given it’s a firmware enhancement?Find another dealer. Upgrading the door module software only takes 5 minutes for each one. It is done through the OBD2 port with a wiTech MicroPod and a connected phone or tablet. Very easy to update and skill level is low.
Due to low inventory and vehicles sales, dealers are pushing service departments to help make up the income gap.
61 - 80 of 85 Posts
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