I phoned in to appeal, then someone emailed me denying my appeal. I replied to the email pointing out that this is a PHEV and it was granted and I got the check a few days later.
Thank you for your input.
I called again today, and got the same answer. I told the representative that someone else got the rebate. She said it might be a different model. Then I said it's exactly the same car. Then she said there's nothing can be done, or I could reapply or something. I told her that didn't make any sense and she's kind of speechless. I insisted on talking to her supervisor. At first she said there's nobody I can contact...no phone number or email. Wish I had the recording of our conversation. It was nerve wrecking and hilarious. I kept on cornering her and then she gave up and transferred me to her supervisor.
At first, she was using the same excuses saying that my car uses gas as well, and that is disqualified for the rebate. I gave her some examples like Volt, i3...which are qualified. She then said Pacifica is listed as ineligible. Finally, I told her if I could find my car on the list in the application form, it meant it's eligible. Then she did some work on the computer and talked to other people in the department. And she said there's a glitch in the system, and went ahead and approved my application. She was helpful and polite, but the system might not be really up-to-date.
Hope they really fix the glitch, and no PacHy owner gets denied again.
The Clean Vehicle Rebate from CA was much easier, they are more informed.