[PacificaJohn]

Ok, this may be my error so please forgive me.
I have added 5 contacts to the existing 5 speed dial locations on UConnect screen with my paired phone. Somehow the UConnect system is losing them and I have to set them up again. Then they will be there for a bit and then disappear. My phone is the only one paired to the van. Am I doing something wrong here? I have added them 3X so far.
Thanks, John

 

[Bluesfox]

Please let us know the secret sauce for this one. Has happened about 5x times, two separate phones. Samsung s5.

 

[jhopster]

I gonna have to try this. I usually just hit the voice button and say Call so and so. Never had a issue with using the voice command. But the speed dial then maybe quicker.

 

[PacificaJohn]

I gonna have to try this. I usually just hit the voice button and say Call so and so. Never had a issue with using the voice command. But the speed dial then maybe quicker.

The speed dial is quicker - at least for me. Hopefully someone else will chime in too. Makes no sense to set them and then the UConnect keeps losing them. It is a handy feature that I want to use.
I am using a Samsung Galaxy phone too.

 

[SurfNC02]

This is a known problem...I brought it up to my service dept. and they said there is a firmware update in the works that has a number of fixes for the UConnect system, this being one of them....Its not ready yet, but will be pushed to the systems remotely when it is

 

[jhopster]

Looks like I'm gonna wait to try this until I get my long awaited OTA update

 

[generaltso]

This is a known issue, but I think it might only affect Android phones because I haven't had it happen at all with my iPhone.

 

[SurfNC02]

This is a known issue, but I think it might only affect Android phones because I haven't had it happen at all with my iPhone.

I have and I am on iPhone...as has my wife...also iPhone
:crying:

 

[generaltso]

I have and I am on iPhone...as has my wife...also iPhone
:crying:

Interesting. Not sure what's different.

 

[Norbert]

No probs on our iPhones......yet.

 

[PacificaJohn]

This is a known issue, but I think it might only affect Android phones because I haven't had it happen at all with my iPhone.

Thanks for the info. Please let us know if/when you hear of the update.

I had a similar feature on Kia Soul except it showed the keypad of my phone on the Nav screen so I just pushed the number of my speed dial. It was very slick!
No need to program anything.

Thanks, John

 

[HybridBOS]

I have the same problem (with iPhones). Had the car in the shop for the recall a few weeks ago, where the latest software updates have been applied. Programmed the favorites directly after, still the same problem.

 

[ChryslerCares]

Hi everyone,

The Over the Air update, which has now been released via USB for download, should fix this issue. You can enter your VIN here to download the update: https://www.driveuconnect.com/support/software-update.html. If this doesn't help please send us a PM with your VIN and let me know!

Andrea
Chrysler Social Care Specialist

 

[jstaffieri]

On a somewhat related note, has anyone found a way to stop the console from having to update the phone's address book EVERY TIME you start the vehicle?? My vehicle takes 5+ minutes every time doing this update, which doesn't allow me to use the verbal command to make a phone call until it's finished. I have a 2017 Touring L that I purchased May 2018 with the 5" console screen.

 

[Ray-UK]

Loses 5 preset phone memories

My 2017 L (when it was new) worked ok till it did an update and the screen died. So now that replacement radio/screen and one more replacement always loses the 5 memory phone numbers within 3 days. Tried it with my android and two iPhones, the phone type isn't the issue. Once the 5 numbers are programed, they should be permanently in memory. The phones always link and accesses my contacts ok, and does voice commands/dials ok. This just appears to be faulty memory/circuitry that holds the 5 numbers. Don't know why it would be programmed to erase the numbers. I bet these units are pulled and benched test for a couple of days and put back into circulation which is crock to folks like me, cause it will work for a couple of days, but not a week. I am going to bring it up again with two factory recalls next week - it needs a "NEW" working unit. Next issue - what will happen when the 3 years warranty is out?

 

[Ray-UK]

Loses 5 preset phone memories

A LITTLE LATER ON - Loses 5 preset memories. Took it back in, they had me reset the memories, within a week - the phone memories disappeared. Took it back, they did a firmware upgrade and now the memories have held for a few months & I think my problem is fixed. Moral of the story - don't know. You can't watch them work on the car - so you don't know if they previously swapped the radio/screen, or did a NPF (no prob. found) & hoped I'd go away. Did they install a re-circulated NPF that had the same problem, or did they really come up with a firmware update that fixed the problem, or did they put a new radio in? I hope the software update was the fix & hope it stays fixed. I've had the car a little over two years and really happy with it. It has a curvy spaceship look, like the seats folding down flat, & the fact that it has a knob for the fan speed and radio volume - some other brands need to do a slide bar on the screen and that's an aggravation when you're driving.

 

[lvolti]

Loses 5 preset phone memories

My 2017 L (when it was new) worked ok till it did an update and the screen died. So now that replacement radio/screen and one more replacement always loses the 5 memory phone numbers within 3 days. Tried it with my android and two iPhones, the phone type isn't the issue. Once the 5 numbers are programed, they should be permanently in memory. The phones always link and accesses my contacts ok, and does voice commands/dials ok. This just appears to be faulty memory/circuitry that holds the 5 numbers. Don't know why it would be programmed to erase the numbers. I bet these units are pulled and benched test for a couple of days and put back into circulation which is crock to folks like me, cause it will work for a couple of days, but not a week. I am going to bring it up again with two factory recalls next week - it needs a "NEW" working unit. Next issue - what will happen when the 3 years warranty is out?

Did this ever get resolved? I have brought my 2017 in twice with the same issue and as of April 2020 still is not resolved and my factory warranty is up June 2020.

 

[peterweb]

Did you check the post above yours? Ray-UK had a firmware update that resolved the issue for him.

Try getting to your dealer before the end of the warranty. And if you had reported this and had a dealer look at it recently, they should be able to continue the file even after the expiry of warranty. Especially given the Covid pandemic.