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We have a 2017 pacifica limited and a DVD case fell behind the drawer of the super console so it no longer closes. What is the best way to get the case out?

Thanks!
 

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Really have no idea how to remove it, may be best to just make a quick trip to your dealership or trusted garage guy and have them remove the case. I'm one of those people who tends to break things so maybe you'll be more gentle than me.
 

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I had a similar problem. I could not find any way to remove that drawer from the outside without taking the console out for disassembly.

However, since it is a CD case with a flat surface maybe...

1-If you have a small vacuum with a small diameter very flexible hose maybe you can work it over the inside lip of the drawer and using suction pick up the CD case at least far enough to get fingers on it.

2-You might be able to use one of those small very flexible suction cups like those used to attached radar detectors or telephones to the windshield. Make a loop at the end of a stiff piece of copper wire or coat hanger to hold the nub on the outside of the suction cup. Bend the wire so it can go over the inside lip of that door and long enough to reach the CD case. Press it on. You just need to lift one side of it enough to get fingers on the CD case.

3-A combination of 1 & 2 where you put a hole in the center of the suction cup and glue the suction cup to a rubber hose making a good seal. The other end of the rubber hose gets duck taped to a regular vacuum hose.

4- if you remove the entire super console there are 2 nuts up front under a rubber mat and 2 #10 bolts on each side at floor level under an easily removed plastic trim piece. The seats make it challenging to get the bolts out but only because of the tight quarters. Small and nimble hands are needed. Three electrical connectors up front and the entire box is ready to lift out. All electrical connectors have little push tabs that have to press in for the connector to easily release and one of them has an additional white tab that needs to be clicked rearward before the release tab can be pressed. Take the console out of the Pacifica. Next, turn the console upside down to get the CD case to "fall" to the top then tip the console forward to make the CD case come out or use your fingers to retrieve. Nothing about removing that console would be hard at all if it weren't for the seats being in the way, but it can be done with patience, small hands and the right tools.

5- this same problem may happen again so this next suggestion might make you wince a little but might be the easiest. You could use a dremel tool to cut a slot into the inside plastic wall wide enough for a finger or wrist, reach in and retrieve your case. To repair the mess cut a larger square of similarly colored plastic to cover the hole. Make it a quarter inch higher on top so maybe this won't happen again. Make it look pretty. You might like to use screws or snap springs to attach it in case you have to repeat this many times in the future.
 

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I had a similar problem. I could not find any way to remove that drawer from the outside without taking the console out for disassembly.

However, since it is a CD case with a flat surface maybe...

1-If you have a small vacuum with a small diameter very flexible hose maybe you can work it over the inside lip of the drawer and using suction pick up the CD case at least far enough to get fingers on it.

2-You might be able to use one of those small very flexible suction cups like those used to attached radar detectors or telephones to the windshield. Make a loop at the end of a stiff piece of copper wire or coat hanger to hold the nub on the outside of the suction cup. Bend the wire so it can go over the inside lip of that door and long enough to reach the CD case. Press it on. You just need to lift one side of it enough to get fingers on the CD case.

3-A combination of 1 & 2 where you put a hole in the center of the suction cup and glue the suction cup to a rubber hose making a good seal. The other end of the rubber hose gets duck taped to a regular vacuum hose.

4- if you remove the entire super console there are 2 nuts up front under a rubber mat and 2 #10 bolts on each side at floor level under an easily removed plastic trim piece. The seats make it challenging to get the bolts out but only because of the tight quarters. Small and nimble hands are needed. Three electrical connectors up front and the entire box is ready to lift out. All electrical connectors have little push tabs that have to press in for the connector to easily release and one of them has an additional white tab that needs to be clicked rearward before the release tab can be pressed. Take the console out of the Pacifica. Next, turn the console upside down to get the CD case to "fall" to the top then tip the console forward to make the CD case come out or use your fingers to retrieve. Nothing about removing that console would be hard at all if it weren't for the seats being in the way, but it can be done with patience, small hands and the right tools.

5- this same problem may happen again so this next suggestion might make you wince a little but might be the easiest. You could use a dremel tool to cut a slot into the inside plastic wall wide enough for a finger or wrist, reach in and retrieve your case. To repair the mess cut a larger square of similarly colored plastic to cover the hole. Make it a quarter inch higher on top so maybe this won't happen again. Make it look pretty. You might like to use screws or snap springs to attach it in case you have to repeat this many times in the future.
Nice suggestions, Brett. You must be an engineer - right? :smile2:
 

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Nice suggestions, Brett. You must be an engineer - right? :smile2:
Yes, guilty, an electrical engineer. But before engineering school I took automotives in high school and qualified to be a team member in the now defunct Plymouth Troubleshooting Contest so I've always had a "soft spot" for Chrysler even though I've owned only three. Our team did pretty well in the contest and Chrysler sent me an undated letter saying if I EVER need a job in a Chrysler or Plymouth service department to simply present this letter. Ha! I am pretty sure the statute of limitations ran out long ago but it might be fun to present it and make my demands.

The letter mentions high school so I might need to dye my beard.
 

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Removing the center drawer (in the console between the 1st row seats)?

Today my wife had an annoying Pacifica experience.

She took our kids to a theme park about 60 miles from our home, only to discover that our membership tickets had fallen behind the center drawer (the deep one with the cupholders in the console between the 1st row seats). She had to spend over an hour trying to remove the drawer to get those tickets, with two impatient preschoolers jumping around her. Finally she managed to fish the tickets from the cavity behind the drawer. She was not able to remove the drawer, and when she got home I also gave it a try and couldn't find a way to do it.

Has anyone managed to remove that drawer from the console?!?
 

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Hi echo1877. I've merged your thread into this one on the same topic.
 

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Hi echo1877. I've merged your thread into this one on the same topic.
Thanks generaltso. I had actually seen this thread and thought it referred to a different drawer (the bottom drawer in the super console).

Regardless, it looks like neither are removable, unless someone happens to have access to the service manual and could provide a hint on this.
 

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Today my wife had an annoying Pacifica experience.

She took our kids to a theme park about 60 miles from our home, only to discover that our membership tickets had fallen behind the center drawer (the deep one with the cupholders in the console between the 1st row seats). She had to spend over an hour trying to remove the drawer to get those tickets, with two impatient preschoolers jumping around her. Finally she managed to fish the tickets from the cavity behind the drawer. She was not able to remove the drawer, and when she got home I also gave it a try and couldn't find a way to do it.

Has anyone managed to remove that drawer from the console?!?
Hi echo1877,

Can you PM our page with your VIN? I'd like to look into this further for you.

Andrea
Chrysler Social Care Specialist
 

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I had actually seen this thread and thought it referred to a different drawer (the bottom drawer in the super console).

Regardless, it looks like neither are removable, unless someone happens to have access to the service manual and could provide a hint on this.
If you are talking about the top compartment with the roll-top door then that one is easy. The black bezel around the entire super console top (see thumbnail) just pops straight up and off. Use a plastic pry-tool (or screwdriver with tip covered with tape) to avoid scratches and you can start inside the cupholder region if you like. No screws, just pry up and it pops off.


With bezel removed you will have access to the cavity below. If required the entire roll-top compartment comes out as a unit after removing 4 screws. Now might also be a good time to remove the cup holder for cleaning.
 

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How to remove rear console drawer?

So somehow a DVD got trapped on the outside of the rear console drawer (that faces the 2nd row) and now it won't close. I suspect there is a release somewhere, but couldn't find it. I imagine this is not the first instance of this happening in the Pacificaverse. Help (and thanks).
 

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So somehow a DVD got trapped on the outside of the rear console drawer (that faces the 2nd row) and now it won't close. I suspect there is a release somewhere, but couldn't find it. I imagine this is not the first instance of this happening in the Pacificaverse. Help (and thanks).
Hi dcpacifica. I've merged your thread into this existing one on the topic.
 

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OK so removing the black lip just revealed a sealed compartment with no access to the area behind the drawer. I can't imagine there is no way back there that doesn't involve taking it to the dealership. What a stupid design flaw. Does anyone have any other suggestions? Thanks.
 

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After reading though this thread, I may be inclined to cut an access hole in that panel underneath the rolltop compartment before I install my newly acquired super console.
 

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Did anyone figure this out? I have the same problem with a DVD case stuck behind the drawer. I've taken every screw I can find off the console but still unable to remove. Also, I cannot find a lever underneath the drawer (like someone suggested) to remove the drawer completely (like you can with a dresser drawer).
 

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Maybe there is a Chryslercares coupon or TSB that will allow owners to bring in their Pacifica at least once for no charge to address this issue. They need to affix something to the back of that drawer to prevent stuff from falling behind or provide a mechanism for the entire drawer to pull out. Really sucks having this drawer permanently extended.
 

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I still haven't installed my super console, so I took a look at the drawer bottom. The drawer if fixed to the slide on the bottom by three screws on each side. The other end of the slides are screwed to the base, again, accessed only from the bottom. There should be a spring release to separate the slide parts, but I couldn't find any. Yeah, not a very user-friendly design.
 
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