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It can be done!!!

I got as far as @SteveK but was still not having any luck reaching the smashed DVD case behind the drawer. After removing the panels as @SteveK describes, looking at the first and second windows in the rails on the drawer slides on you can see the stressed plastic where the screw threads run upward into the bottom of the drawer (see screw 1 and screw 2 images). There is a third screw even farther forward which you will have to find by touch (screw 3). The 6 screws - 3 on each side - that hold the drawer appear to be T20 torx heads but I used an allen wrench that fit the heads. After the 6 screw are removed, the drawer lifts right out and you can reach the black hole of DVDs. Whatever difficulty you experienced removing the screws, you can multiply by 10 for putting the screws back in. I only put the two that are by the rail windows on each side and the drawer is solidly attached. There is no point trying to re-set the forward-most screws. There just isn't enough hand space. Snap the side and end covers back on and you should be good as new! Good luck!
 

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Thanks for the suggestions everyone. This was really frustrating to figure out on my own. We got a DVD stuck back there as well and after reading the posts, I snapped off the front cover and just one side (no need to snap off both sides to fish out the DVD). It was tough to grab it with screwdrivers and needle nose pliers so I used metal firepit roasting sticks that have silicone tips for better grib and as able to pull it out very quickly.
Also, I suggest to not stack the DVD's on top of eachother but rather side by side instead. This should help avoid this nonsense again.
The van is awesome but this really annoyed the heck out of me. Thx again!
 

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It appears to be a closed system assembled and then bolted down. It is one big ass piece of plastic and I can't believe they didn't put some kind of release to get the darn drawer out . My lotto tickets that may be worth millions are underneath . Barring that where are the disassembly instructions?
 

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Only one way to fix it

We have a 2017 pacifica limited and a DVD case fell behind the drawer of the super console so it no longer closes. What is the best way to get the case out?

Thanks!

Only one way to deal with it - I've been through Multiple forums. Sucker has to come out . Attached from the dealer service manual
 

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Holy s++t am I glad I found this thread! By a freak occurrence 4 pieces of mail fell behind the drawer and into the black hole. Thankfully I found this thread and was able to remove the sides per SteveK instructions and using a hanger with tape and tongs with tape, then just tongs - reach the pieces of mail to move them closer until I got them out one by one. It took a long time and involved both me and my wife working together and we did it! It was important that we did since two pieces of mail were 2018 W2s!!
Many appreciations to all on this thread. I will never open this drawer all the way again nor put anything on it/in it that could fall in there.

Thank again to all!
John
 

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Used @SteveK 's solution, coupled with @TheCommonCold 's steps. Thanks to both. I had a small, quick release ratchet and a T20 torx bit, which made things marginally easier.

The extended cupholder "drawer" of my Pacifica Limited loaner vehicle was stuck and getting in the way of the stow-and-go function, and since I'm trying to sell the wife on a Pacifica, I needed it to be able to perform it's magic.

Lo and behold, a full-size iPad was badly jammed inside! Unfortunately, the screen was cracked and the metal back was dented in several places (probably due to previous borrowers slamming the drawer out of frustration). The story has a great ending though, because there was also an unopened envelope stuck inside as well, and I was able to contact that person. She said her iPad had gone missing since last summer!

It's a bummer no one from the dealership bothered to fix it right away between rentals. Someone clearly gave it a shot, as a bunch of screws and 2 bolts were removed from the super console and sitting in the bin when I received it. Whoever it was attempted to access the bottomless pit from the top/ rolling storage space of the super console. As part of the project, I put those all back in the right places, and also added coolant above the minimum level, and inflated the tires back to manufacturer recommended cold pressure.
 

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We had this same issue, and decided to use a door knob saw attachment on the drill and cut an access hole in the back of the drawer. Was able to reach the DVD with a screwdriver and lift it up over the top, and now if it happens again, no more unscrewing everything. Obviously the hole is visible, when the drawer is opened and empty, however I can’t imagine this would ruin any resale value 5-10 years down the line.
 

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We have a 2019 Pacifica. I finally found how to remove the console drawer!!! I could not have done it without my 90 degree drill attachment. (I will attach a picture). I pulled the drawer out all the way, took the back cover off and the side covers. (No screws here) Carefully pop them off (see pics). This gave me easier access. I then felt under the drawer track which is screwed into the drawer with 3 screws on each side. You only have about an inch of room to work with so that is why I say the 90 degree attachment was amazing! Still pretty frustrating lining up blindly, but eventually the 6 screws (T-20 head) were removed and the drawer pulled up off the track. When you put it back on make sure to line up the spikes in the other holes (beside the 4 corner screw holes). Then have fun screwing back in the 6 screws. Simple, but access in limited. Hope this helps. Let me know if I need to clarify more.

Lesson learned: all dvds go in a case that fits in the drawer, but too big to get through the back opening.
@SteveK @TheCommonCold. Just saw you guys went the same route. Did not see your post until after I posted though. Used the same methods though. This needs to be the first fix that pops up. All that I could find was, “remove whole console”.
 

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@SteveK This is the answer I was looking for!

Thank you for saving the me the hassle of pulling the entire console. Seeing how you took the plastic off the the drawer is just a good as removing it.

Phew...
 

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Just bought a used 2018 Limited. What do you do if the drawer is stuck fully closed? Seems like whatever internal latch mechanism is in there is broken. The outside handle lifts up with ease, but the drawer will not budge at all.

Ideas?
 

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Just here to say a big thanks to @SteveK for his suggestion. While we have a Hybrid so the stow and go wasn't the issue - my 3 year old son was very sad that his Mickey Mouse Clubhouse DVD had gone missing and I was more than frustrated that I couldn't close the drawer anymore. After some failed attempts with some wire and tape I found your post and with the help of my husband, some pliers, and a cell phone flashlight it was out. I would note that we were most successful pulling on the plastic from the bottom. It took more pressure than I wanted to put on it so that's where my husband came in :) Now if anyone figures out how to make it so this doesn't happen again I would appreciate a fix.
 

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Hi dcpacifica,

I saw your PMs but thought I would address this publicly since others are asking about it as well. Unfortunately the console drawer is not removable by the customer. It requires removal of seat side shields and 4 screws that hold the console down. My contact advised me that they will keep an eye on this issue and determine the occurrence and impact to future development. I apologize for any inconvenience this may cause.

Andrea
Chrysler Social Care Specialist
I have exactly the same problem. DVD case slipped over the top of the drawer and down inside and now it will not close. They either should make it so the drawer removes easily or make the back of the drawer taller to stop anything going behind. I've had the vehicle for 1 month and just made an appointment with the service department. I will NOT be paying to get this resolved.
 

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Just bought a used 2018 Limited. What do you do if the drawer is stuck fully closed? Seems like whatever internal latch mechanism is in there is broken. The outside handle lifts up with ease, but the drawer will not budge at all.

Ideas?
That was the exact problem I had. Turns out it's a 5-second fix, after you remove the console... There is a small cable from the latch handle that runs to the release mechanism on the bottom of the drawer. In my case, the cable had popped-off the release lever, and was no longer pulling the release.

The fix unfortunately requires you to remove the console - sorry, only way to do it. Review the post back a few pages with this link in it: https://www.pacificaforums.com/forum/attachment.php?attachmentid=39087&d=1546114314

I found it wasn't really wasn't too bad if you follow the directions - PLUS - run the seats the whole way forward to remove the rear inner track covers, then back to access the front track covers, then remove the front left and right bolts (the ones on the side) by accessing them from the front under each front seat. Then move the seat full forward again to remove the rear set of bolts accessed from under the rear of the front seats. Then two nuts in the front, and out it comes... I found a 1/4" drive ratchet with a 6" extension and a 10mm socket was just right. A ratcheting torx driver is also handy for removing the 4 track cover screws which are a bit of a pain to get at.

Also, be careful to remove the 3 electrical connectors.

Once you have it out, you may be able to just force the drawer open with a sharp pull - that's what I did. If so, you can probably repair the latch without the next step. If not, remove the 8 (perhaps 10?) screws on the bottom that hold the drawer slides in - don't miss the two right at the back partially hidden by the rear cover. Remove the drawer and you'll see the release mechanism on the bottom of the drawer. Likely the cable popped-out and can just be hooked back up.
 

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That was the exact problem I had. Turns out it's a 5-second fix, after you remove the console... There is a small cable from the latch handle that runs to the release mechanism on the bottom of the drawer. In my case, the cable had popped-off the release lever, and was no longer pulling the release.

The fix unfortunately requires you to remove the console - sorry, only way to do it. Review the post back a few pages with this link in it: https://www.pacificaforums.com/forum/attachment.php?attachmentid=39087&d=1546114314

I found it wasn't really wasn't too bad if you follow the directions - PLUS - run the seats the whole way forward to remove the rear inner track covers, then back to access the front track covers, then remove the front left and right bolts (the ones on the side) by accessing them from the front under each front seat. Then move the seat full forward again to remove the rear set of bolts accessed from under the rear of the front seats. Then two nuts in the front, and out it comes... I found a 1/4" drive ratchet with a 6" extension and a 10mm socket was just right. A ratcheting torx driver is also handy for removing the 4 track cover screws which are a bit of a pain to get at.

Also, be careful to remove the 3 electrical connectors.

Once you have it out, you may be able to just force the drawer open with a sharp pull - that's what I did. If so, you can probably repair the latch without the next step. If not, remove the 8 (perhaps 10?) screws on the bottom that hold the drawer slides in - don't miss the two right at the back partially hidden by the rear cover. Remove the drawer and you'll see the release mechanism on the bottom of the drawer. Likely the cable popped-out and can just be hooked back up.
Thanks! I bought from CarMax and decided to call them and ask about it, they said it would be fixed under 30 day warranty. They replaced the whole console.
 

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BrettP, came in thinking I was going to have to drill a hole in the roll-top door to get at my wallet and daughter's phone, stuck inside. Then found your old post and PRESTO! Thanks!!
 

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Yes, guilty, an electrical engineer. But before engineering school I took automotives in high school and qualified to be a team member in the now defunct Plymouth Troubleshooting Contest so I've always had a "soft spot" for Chrysler even though I've owned only three. Our team did pretty well in the contest and Chrysler sent me an undated letter saying if I EVER need a job in a Chrysler or Plymouth service department to simply present this letter. Ha! I am pretty sure the statute of limitations ran out long ago but it might be fun to present it and make my demands.

The letter mentions high school so I might need to dye my beard.


Hey! Another Plymouth/AAA Troubleshooting Contest teammember. I did mine in 1988, when they used new Sundances. I still have the jacket and the trophy somewhere. Good times.
 
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