We have a 2017 pacifica limited and a DVD case fell behind the drawer of the super console so it no longer closes. What is the best way to get the case out?
From personal experience I disagree!Only one way to deal with it - I've been through Multiple forums. Sucker has to come out . Attached from the dealer service manual
I have exactly the same problem. DVD case slipped over the top of the drawer and down inside and now it will not close. They either should make it so the drawer removes easily or make the back of the drawer taller to stop anything going behind. I've had the vehicle for 1 month and just made an appointment with the service department. I will NOT be paying to get this resolved.Hi dcpacifica,
I saw your PMs but thought I would address this publicly since others are asking about it as well. Unfortunately the console drawer is not removable by the customer. It requires removal of seat side shields and 4 screws that hold the console down. My contact advised me that they will keep an eye on this issue and determine the occurrence and impact to future development. I apologize for any inconvenience this may cause.
Chrysler Social Care Specialist
That was the exact problem I had. Turns out it's a 5-second fix, after you remove the console... There is a small cable from the latch handle that runs to the release mechanism on the bottom of the drawer. In my case, the cable had popped-off the release lever, and was no longer pulling the release.Just bought a used 2018 Limited. What do you do if the drawer is stuck fully closed? Seems like whatever internal latch mechanism is in there is broken. The outside handle lifts up with ease, but the drawer will not budge at all.
Thanks! I bought from CarMax and decided to call them and ask about it, they said it would be fixed under 30 day warranty. They replaced the whole console.That was the exact problem I had. Turns out it's a 5-second fix, after you remove the console... There is a small cable from the latch handle that runs to the release mechanism on the bottom of the drawer. In my case, the cable had popped-off the release lever, and was no longer pulling the release.
The fix unfortunately requires you to remove the console - sorry, only way to do it. Review the post back a few pages with this link in it: https://www.pacificaforums.com/forum/attachment.php?attachmentid=39087&d=1546114314
I found it wasn't really wasn't too bad if you follow the directions - PLUS - run the seats the whole way forward to remove the rear inner track covers, then back to access the front track covers, then remove the front left and right bolts (the ones on the side) by accessing them from the front under each front seat. Then move the seat full forward again to remove the rear set of bolts accessed from under the rear of the front seats. Then two nuts in the front, and out it comes... I found a 1/4" drive ratchet with a 6" extension and a 10mm socket was just right. A ratcheting torx driver is also handy for removing the 4 track cover screws which are a bit of a pain to get at.
Also, be careful to remove the 3 electrical connectors.
Once you have it out, you may be able to just force the drawer open with a sharp pull - that's what I did. If so, you can probably repair the latch without the next step. If not, remove the 8 (perhaps 10?) screws on the bottom that hold the drawer slides in - don't miss the two right at the back partially hidden by the rear cover. Remove the drawer and you'll see the release mechanism on the bottom of the drawer. Likely the cable popped-out and can just be hooked back up.
Yes, guilty, an electrical engineer. But before engineering school I took automotives in high school and qualified to be a team member in the now defunct Plymouth Troubleshooting Contest so I've always had a "soft spot" for Chrysler even though I've owned only three. Our team did pretty well in the contest and Chrysler sent me an undated letter saying if I EVER need a job in a Chrysler or Plymouth service department to simply present this letter. Ha! I am pretty sure the statute of limitations ran out long ago but it might be fun to present it and make my demands.
The letter mentions high school so I might need to dye my beard.