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Hey! Another Plymouth/AAA Troubleshooting Contest teammember. I did mine in 1988, when they used new Sundances. I still have the jacket and the trophy somewhere. Good times.
Tha’t very cool, Jimal! Congrats!
Cars still had carburetors and distributors in 74 when I competed. Your 88 Sundance would seem pretty high tech to me.

I dated one of the judge’s daughters and still couldn’t win beyond the second level, haha.
I didn’t get a jacket but I still have one of the trophies and two fender guards.
 

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Tha’t very cool, Jimal! Congrats!
Cars still had carburetors and distributors in 74 when I competed. Your 88 Sundance would seem pretty high tech to me.

I dated one of the judge’s daughters and still couldn’t win beyond the second level, haha.
I didn’t get a jacket but I still have one of the trophies and two fender guards.



We made it to the Connecticut state finals in 1988. We were the only "regular" (non-technical) high school to make it to the hands-on portion of the competition. IIRC we ultimately finished fourth. It was neat to hear about it on the morning announcements the next day, but other than that nothing much else happened. It was the only time that I'm aware of that our school even entered a team.


My "inside line" story was that one of the judges was the service manager for a large used car dealer in town who I knew from delivering parts to from the auto parts store I worked at after school. Not sure how much of a difference that made; I think we ultimately punched above our weight considering none of the four on the team made a career out of being a technician.
 

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I was from a regular high school as well. Jimal, I am seriously jealous of that jacket especially where it says state finalist! We won at the city level and we were told that we scored the highest on the written test at state but then one member of our team (yours truly) made a mindbogglingly boneheaded mistake on the timed repair part that got us disqualified. I used to have dreams about that screw-up. We got all the big things repaired and the engine started right up...but, sometimes, it’s the easiest things that get you when in a hurry. It was a lot of fun. Your team finishing fourth at the state level is impressive to me...you obviously had a very serious team and you beat out a lot of teams to get so far. I am glad my high school offered an automotive class, wood shop and metal shop. It took me about two months but I completely rebuilt my own car engine at school. During college I had a job at Sun Electric Corporation repairing those huge engine analyzers that were very common in dealerships and upper-end shops of the day.
 
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This worked for me. Thanks for the post and the photos. It really helped, and also knowing I was not the first one to get a DVD case caught behind the drawer.

I took off the front and both sides of the drawer. used a flashlight on one side and a grab stick on the other side to lift up the DVD case high enough where I could get it out the same way it fell behind. Not an easy task, but doable.
 

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Hi dcpacifica,

I saw your PMs but thought I would address this publicly since others are asking about it as well. Unfortunately the console drawer is not removable by the customer. It requires removal of seat side shields and 4 screws that hold the console down. My contact advised me that they will keep an eye on this issue and determine the occurrence and impact to future development. I apologize for any inconvenience this may cause.

Andrea
Chrysler Social Care Specialist
I am having the same problem with my 2019 Pacifica!
 

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So I had the same issue happen last week with a DVD falling behind the drawer. And I really ran into an issue when I went to the store yesterday to buy some 8 foot long pieces of wood and couldn't fold the seats down because the drawer wouldn't retract fully to allow the storage covers to fully open.

I tried the suction method. Wouldn't work. I tried to figure out how to unbolt it to shake it out - I couldn't find the rear bolts. So I ended up taking off the plastic around the drawer out which gave me some more room on the sides to get a long screwdriver back there to fish it out and eventually grab it with a needle nose pliars and my fingers. Here are some pictures of it without the the plastic on - excuse the rotations. They are rotated correctly on my phone and laptop, but get rotated differently after I uploaded them.

This is a major design gap with Chrysler. Can't imagine how they let this one slide.
Steve K, you are the best! I managed to find 2 missing NetFlix dvds in there too.
Maggie
 

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We have a 2017 pacifica limited and a DVD case fell behind the drawer of the super console so it no longer closes. What is the best way to get the case out?

Thanks!
We've had a case stuck for over a year now and I decided to tackle it again. Couldn't find long science tweezers ..we have some somewhere. The case was lodged in there due to my frustration of slamming the drawer as far shut as I could ?.. tried using metal bbq skewers to stab it to dislodge.. they have a looked hook on the end that you hold. I worked on it for 30 minutes. My husband had the genius idea to open the loop a bit to use it as a hook and yanked it out the side by the draw..tiny little area but it's out! And I can shut the drawer calmly again!

Big design fail on Chrysler's part... the person responsible for the design clearly doesn't have kids or DVDs ? no more cases in the car, that's for sure!
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Ha - I can't believe the commonality of this problem. We took it to the dealer on the 1st DVD that was stuck behind there. 2 days later another DVD went back there. Thanks for all the suggestions.
 

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So...I've had a DVD stuck behind the drawer for a month or so now. I was fine letting it be and planned to have the dealer remove at the next drop off. However, today my work cell phone fell behind the drawer and I could wait no more! After reviewing all the recommendations I finally decided to drill 6 holes into the plastic (under the black roll top storage), just large enough for my hand to fit in. It's a permanent solution that provides east access if something ever falls behind again. It does not impact the performance of the console, but keeps me from losing my mind. I pray Chrysler resolves this issue in models to come. Absolutely ridiculous to have such a huge issue that could easily be resolved in a minor design change. Thanks for all the help with getting me to a solution. 😉
 

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Ok!!! I got it!!! So it totally worked to remove the outer plastic (it just snaps off and on) of the drawer itself. I then used one of those tiny tiny grabbers (like one a mechanic would use) and I got it right out! So annoying and waste of time! Plastic snapped all back together no issues.
 

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What do you mean - "remove the outer plastic"? Could you please take a picture? We have the same issue.
 

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Yes! Hope this helps! I tried to put my hand exactly where I pulled off the plastic. It all came apart and went back together without breaking anything
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Yes! Hope this helps! I tried to put my hand exactly where I pulled off the plastic. It all came apart and went back together without breaking anything View attachment 44508 View attachment 44509 View attachment 44510 View attachment 44511
@Caitlin C Thank you so much for these pics showing where you applied pressure to remove the panels.

Steve K: Thank you very much for the original idea.

I was able to successfully follow this method to retrieve a small English Literature book for my son. I feared I'd have to take it to the dealership. Following Caitlin's method it just took 10 mins or less.

@ChryslerCares: This is definitely a major design flaw. Some of us have encountered this issue but others may be missing a lot of stuff in deep bowels of the console and not even know it. Would be great if there was a fix on the upper lip of the drawer to prevent objects from sliding into the abyss.
 

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That was the exact problem I had. Turns out it's a 5-second fix, after you remove the console... There is a small cable from the latch handle that runs to the release mechanism on the bottom of the drawer. In my case, the cable had popped-off the release lever, and was no longer pulling the release.

The fix unfortunately requires you to remove the console - sorry, only way to do it. Review the post back a few pages with this link in it: https://www.pacificaforums.com/forum/attachment.php?attachmentid=39087&d=1546114314

I found it wasn't really wasn't too bad if you follow the directions - PLUS - run the seats the whole way forward to remove the rear inner track covers, then back to access the front track covers, then remove the front left and right bolts (the ones on the side) by accessing them from the front under each front seat. Then move the seat full forward again to remove the rear set of bolts accessed from under the rear of the front seats. Then two nuts in the front, and out it comes... I found a 1/4" drive ratchet with a 6" extension and a 10mm socket was just right. A ratcheting torx driver is also handy for removing the 4 track cover screws which are a bit of a pain to get at.

Also, be careful to remove the 3 electrical connectors.

Once you have it out, you may be able to just force the drawer open with a sharp pull - that's what I did. If so, you can probably repair the latch without the next step. If not, remove the 8 (perhaps 10?) screws on the bottom that hold the drawer slides in - don't miss the two right at the back partially hidden by the rear cover. Remove the drawer and you'll see the release mechanism on the bottom of the drawer. Likely the cable popped-out and can just be hooked back up.
I have this exact same problem. Just bought a 2018 with the super console from a non-Chrysler dealer and when I got home found out the cup holder drawer will not open. Go figure, I literally checked out everything possible except for this and there is no warranty. There isn't any tension or resistance at all when I pull up on the drawer latch release, so hopefully it's just the cable that popped out and not a broken latch. Do you recall about how long it takes to get the console out to access it? - I need to multiply this by at least 3 so I can tell my wife how long I'll be unavailable while she watches the kiddos. :)
 

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OK so removing the black lip just revealed a sealed compartment with no access to the area behind the drawer. I can't imagine there is no way back there that doesn't involve taking it to the dealership. What a stupid design flaw. Does anyone have any other suggestions? Thanks.
After removing the black lip, remove the 4 screws holding the console in and move it out of the way then cut an access hole underneath to get to what is stuck behind the drawer.
 

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If you are talking about the top compartment with the roll-top door then that one is easy. The black bezel around the entire super console top (see thumbnail) just pops straight up and off. Use a plastic pry-tool (or screwdriver with tip covered with tape) to avoid scratches and you can start inside the cupholder region if you like. No screws, just pry up and it pops off.


With bezel removed you will have access to the cavity below. If required the entire roll-top compartment comes out as a unit after removing 4 screws. Now might also be a good time to remove the cup holder for cleaning.
This info gave me the access I needed to completely disassemble the super console to get at the drawer release cable that had come out of the detent with the door in the half-open position. It is a tedious job to remove the three different kinds of screws (Why!?) and harness clips to finally get at the cable and the cam it attaches to. I Gorilla glued a small flat piece of metal to the cam to prevent the cable from coming out again. Was a multi-hour job that would have been impossible (for me) without the info in this forum. Thanks, Bill Jones
 
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