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Radio / Lights Staying On

42K views 47 replies 28 participants last post by  Dawnzy1 
#1 ·
Two times today we shut off our Limited and the engine stopped, however; the radio stayed on as did the interior and running lights.

Started it back up and shut it off a few times and they still stayed on.

We started it up again, drove for 30 minutes and when we stopped again, everything shut off just fine.

A DVD had been playing (but when the grandbabies fell asleep I took it out :wink2:) - not sure if taking it out mid-movie and while the van was on made a difference ... hopefully it was just a one time glitch!
 
#2 ·
Did you open your door? You can set the radio/lights to stay on for a period after you turn off the ignition and before you open the door. Once you open the door everything turns off.
 
#6 ·
Hi JillWill,

In your Uconnect settings there should be an option related to Power Accessory Delay which controls how long power accessories stay on after the vehicle is turned off. I'd recommend checking to see if that setting accidentally got changed to a longer period of time!

Andrea
Chrysler Social Care Specialist
 
#10 ·
Have all the software updates been done to your van?

You need to tell us more about your Pacifica, all the model details and build date.
 
#11 ·
I know this is an older thread, but I'm having the same issue with the radio and display staying on after turning of the engine and exiting the van. You can cone back 30 minutes later and they are still on. Accessories is not on and the van is off. Settings is not the culprit either. Anyone ever find the issue causing this?
 
#13 ·
I know this is an older thread, but I'm having the same issue with the radio and display staying on after turning off the engine and exiting the van. You can come back 30 minutes later and they are still on. Accessories is not on and the van is off. Settings is not the culprit either. Anyone ever find the issue causing this?
Is this something that just started happening in a van you've had awhile or is it a new van?
Do the interior lights stay on?
Check the roller switch on the left side of the steering wheel to see if that makes a difference.
Does it make a difference if you lock the van?
When my van was new it seemed like the dash lights stayed on longer than expected. They seem to go off more quickly now since I've had many updates for various things in the three years of owning the van. Have you checked the UConnect website to see if there are any updates for your van?
I agree with @Bond007 that a dealer visit would make sense.
If you put your van info (year, trim, gas/hybrid, etc.) in the signature line it will show up at the bottom of your posts.
 
#16 ·
Hello.. this has happened to me twice so far. I recently purchased a used 2018 Pacifica it has 36000 miles and I have had the actuator air inlet replaced which caused a terrible noise in the front dash and now this. My dashboard lights along with radio will not turn off after turning car off and opening driver door. I read in another forum that the issue is with the radio and that something malfunctioning in the radio forces the car to continue to stay awake mode even after it should turn off. My car stayed on for 2 hrs before it finally shut off.
 
#17 ·
This has happened to me in my 2018 Pacifica a few times. Everytime it happened, I was using something on my phone through the usb like a phone call or using an audiobook file. It seems that it happened if I turned off the car before ending the call or disconnecting the book. Even if it hands off the call to my phone, the radio starts and doesn’t turn off. I’ve tried restarting, locking/unlocking, remote start on/off, backing the car up and repacking.. nothing Worked to make it turn off other than forcing it to forget my Phone. Very annoying for sure.
 
#18 ·
Hi JenWomack,

We certainly regret to hear of your experience! Please feel free to send us a private message with more details of your concerns as we are happy to look into this further for you.

Alex
Chrysler Cares
 
#21 ·
This is happening with my wife's van and it doesn't seem like a solution has been posted here unless I missed it.

It caused my wife's battery to go deadtwo days ago. We replaced the entire battery and it is still happening so it is ruining another brand new battery. Someone from Chrysler needs to post a solution on how to program the radio and power to turn off. It just started happening too so I expect it may have been a recent update as previous to this last week the radio turned off as soon as we opened a door to get out.
 
#23 ·
I can't find anything listing the auxillary battery online or in forums. Where does that sit?? And knowing that doesn't impact the engine start function, I don't believe it will resolve the fact that our main battery is being drained so much that the car wouldn't start.
 
#27 ·
What year is your van as some of the early 2017's did not have the Engine Start Stop (ESS) system? Is your van a Hybrid? When you come to a stop does your engine shut off and then restart when you take your foot off the break? If so then you have an Auxiliary battery which sits just to the left of your main battery in a non-hybrid version.
 
#24 ·
I can’t tell you where it is, but google should be able to. They definitely have one. And it can cause your regular battery to drain. When ours was bad, it got to the point that it would drain our brand new regular battery and the car wouldn’t start. I was convinced there was something really wrong with the computer system or starter or something and almost traded it in. I finally took it to the Chrysler dealership and they replaced the aux battery and all has been fine since. Do what you want, but it’s worth a shot. Just sharing our experience.
 
#29 ·
I have a 2020 Pacifica Touring L Plus that I bought in July. Just recently with only about 600 miles, it did the same thing as stated in this thread. We had driven it about 100 miles, stopping and starting it with no issues. When we got home, I shut the engine off and opened the door to get out and the dash and radio stayed on. The power switch for the radio didn’t work. I tried starting and stopping it several times with the same result. I turned radio volume down and turned the Uconnect screen off and locked the car. The battery of course was dead in the morning. It wouldn’t jump start in the morning, so I put a trickle charge on it for a while until it would jump start. I ran it for a while to charge the battery and then shut it off and everything now worked except that I now had a start/stop malfunction indicator in the dash. I took it to the dealer and explained what happened, but of course it was no longer doing it. They ended up changing the auxiliary battery under warranty to correct the start/stop issue(which it didn’t originally have). We now have 1000 miles on the car and so far so good, but my wife now doesn’t trust it.
 
#31 ·
Did they replace the auxiliary battery as well or just the main battery? I do still have issues with the radio and display staying on but only when I try to turn the car off when I have my phone plugged in and am currently on a call through the speakers. I have to turn the car on again, hang up the call, unplug the phone, and turn the car back off, sometimes multiple times. So frustrating!
 
#37 ·
So I just picked up my 2018 Touring L Hybrid from the dealership for a seemingly unrelated AC problem and I'm now having the same issue. My uconnect screen stays "on" but black, and my dashboard and PNDL knob is illuminated.

I just paid $1500 to the dealership to replace AC lines (I'm nearly 70k miles so out of warranty) and I am hesitant to take it back just to find out there's yet again something wrong here that will cost me an arm and a leg.

I am so sick of this van. UConnect problems x4, AC line corrosion causing leakage after only 3 winters, key fob batteries that die in 6 months, and now this.

Anyone have a DIY solve?
 
#43 ·
Hello,
I am having the same issue. What did everyone do.
I disconnected a lead from my battery to get the radio to turn off. Then I reconnected it. Before that I tried removing all the phones connected by bluetooth from the van settings. This did not resolve the issue at first, but might have helped once I turned the car back on. I will try and post a picture of the lead disconnected here as well.
 
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