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The rear hatch mechanism just failed on our 2019 Pacifica. The issue is being repaired at a dealership. I'm very wary of their ethics. They say it isn't carried by the warranty and we're being charged significantly. Is this an historic problem that is carried by the manufacturer's warranty?
 

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I'm pretty sure there's been extensive discussion of the warranty. Probably best for you to search the forum.
 

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How many miles are on your van? I can't believe it wouldn't be covered by the 3/36 warranty if that's still in effect.
 

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2017 Pacifica Touring L (9/2016 Build)
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The rear hatch mechanism just failed on our 2019 Pacifica. The issue is being repaired at a dealership. I'm very wary of their ethics. They say it isn't carried by the warranty and we're being charged significantly. Is this an historic problem that is carried by the manufacturer's warranty?
Unless you have over 36,000 miles on the van, it should be covered by the manufacturer's warranty since your van isn't over 3yrs old. Go online to Mopar's website and you should be able to find warranty info. Private message @ChryslerCares to see if they can assist you.
 
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