Purchased my 2022 5 days ago, and since day one the rear screens haven’t turned on. I get the same message as above. So much for the user friendly uconnect 5, should’ve kept the 2020 we had 😩
There was an update pushed to our car a few days ago and that did make a difference. I signed up for the ATT service so it could download over the air. If you didn't sign up, you will need to connect the car to your home WiFi and hopefully it will download overnight. There is a way to check for updates in the settings menu if you want to hunt around.
That being said, the update only solves one of the MANY problems, namely the screens not being able to be seen or controlled from the front. The message "service not available" still pops up when you first turn on the car but it will go away after a few minutes. You can then control the screens as intended. However... We still have the following issues:
1. Screens turn off randomly on their own while driving. Usually it is the mirrored screen (we play videos on the USB Thumb Drive with audio piped through speakers and mirror Right Screen to show the left Screen). Almost like a screensaver comes up and turns the screen off or something.
2. Audio cuts out... This happens while playing a video from thumb drive with screens mirrored in the back. We use the "Listen" button on the front screen so the audio plays in the whole car (our twins are too young to use headphones plus we didn't even get headphones with the car). From time to time, the audio will stop playing on the car speakers. We have to then "uncheck" and "check" the listen button and it will start playing again.
3. Screens will turn off and stay off when going from remote start to run. This is annoying... I use to use the remote start all the time to get the car cooled down prior to getting the kids in the car. When I started to load the kids, I would open the drivers door and press the on button. Since I didn't press the brake peddle, the car turns to "accessories" mode and the rear screens would turn on. I finish loading the kids then get in and turn the car to "run" at which point the system would briefly reset but the rear screens would then turn off and there was no way to get them to turn back on again without completely turning off the car.
4. Unable to select videos from USB Thumb Drive from front screen after first video. So the thing about us is we have twins that are two years old. They are too young to be able to control the screens themselves. We bought the car on the premise that we could select the content from the front screen for our kids. What we found out is that if you insert a USB thumb disc with videos loaded up (and assuming your screens are working) then you can select ONE video from the front menu screen. Once that video is over or you want to change to something else, the same process will NOT WORK. You can tap on a different video file all you want but it will not start playing on the rear screens. The work around for this is to put the car in park, then from the front screen, select one of the rear screens to enlarge to full screen then navigate the menus remotely. It is combersum and can't be done while moving but at least it can be done.
In short... The system when it works is great but most of the time I'm constantly apologizing to my frustrated wife and trying to figure out these problems and come up with workaround. The fact that there was a software update that fixed the service unavailable problem gives me hope that Chrysler is aware of these problems and hopefully we will see more bug fixes over time to solve all of these issues. If the system worked as advertised, it would be fantastic. As it stands now, it is the single greatest frustration of our daily routine when getting in the car to go somewhere.