[ThisSuckersElectrical]

Run your VIN to see if you are part of the recall.

Check for Recalls: Vehicle, Car Seat, Tire, Equipment | NHTSA

Jan 17,2023
Manufacturer Recall Number03A
NHTSA Recall Number23V-010
Recall StatusRecall Incomplete, remedy not yet available
SummaryAn internal transmission wiring connector short could result in an unexpected engine shutdown under certain conditions.

Safety RiskAn unexpected engine shut down resulting in a loss of motive power can cause a vehicle crash without prior warning.

RemedyFCA US will conduct a voluntary safety recall on all affected vehicles to update the Power Inverter Module ("PIM") software and, if necessary, update the instrument panel cluster ("IPC") software.

"Manufacturer's Notes"For more information, visit recalls.mopar.com or call 1-800-853-1403. Please have your VIN ready when calling.

Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles
(PHEVs). An internal transmission wiring connector may short circuit, resulting in an
unexpected engine shutdown.

Number of potentially involved : 67,118

Estimated percentage with defect : 100 %

Vehicle Information :
Vehicle 1 : 2017-2023 Chrysler Pacifica
Vehicle Type :
Body Style : VAN
Power Train : NR
Descriptive Information : Some 2017-2023 MY Chrysler Pacifica Plug-In Hybrid Electric Vehicles ("PHEVs")
may experience a loss of motive power.
The suspect period began on August 12, 2016, when production of the Chrysler
Pacifica began, and ended on January 9, 2023, when FCA US LLC ("FCA US") began
containing suspect vehicles under plant control. The suspect period was determined
using field data and engineering change records.
Similar vehicles not included in this recall are not PHEVs or were built after the
suspect period.
Production Dates : AUG 12, 2016 - JAN 09, 2023

Description of Defect :
Description of the Defect : An internal transmission wiring connector short could result in an unexpected
engine shutdown under certain conditions.
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : An unexpected engine shut down resulting in a loss of motive power can
cause a vehicle crash without prior warning.
Description of the Cause : NR

Involved Components :
Component Name 1 : Harness Assembly
Component Description : Low Voltage Wiring
Component Part Number : 05062444AI / 05062444AH / 05062444AG / 05062444AF / 05062444AE
Component Name 2 : Harness Assembly
Component Description : Low Voltage Wiring
Component Part Number : 05062444AD / 05062444AC / 05062444AB / 05062444AA

Supplier Identification :
Component Manufacturer
Name : General Cable Industries Inc.
Address : Industrial de las Maquiladoras 11
Nueva Nogales Foreign States 84094
Country : Mexico

Description of Remedy :

Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to
update the Power Inverter Module ("PIM") software and, if necessary,
update the instrument panel cluster ("IPC") software.

FCA US has a longstanding policy and practice of reimbursing owners who
have incurred the cost of repairing a problem that subsequently becomes
the subject of a field action. To ensure consistency, FCA US, as part of the
owner letter, will request that customers send the original receipt and/or
other adequate proof of payment to the company for confirmation of the
expense.

How Remedy Component Differs from Recalled Component : Remedy is a PIM and IPC software update for 2017-2018 model year
vehicles and a PIM software update for 2019-2023 model year vehicles
providing messaging to the customer and sufficient drive time to exit
traffic.

Identify How/When Recall Condition was Corrected in Production : NR

 

[ThisSuckersElectrical]

Note that they are NOT planning to fix the actual problem.

?????

An earlier recall that resulted in a diode burning out shorting in the PIM disabling the vehicle was resolved by a software update and the issue has never returned. Why should the actual part need to be replaced when software parameters would be the root cause of the failure? You could endlessly replace that part to have it fail repeatedly until the root cause is addressed. In this case, it appears to be a software over-voltage (again with the PIM) causing something to burn and short over time.

If the issue is directly related to a harness assembly defect (not software) and not fixed via transaxle replacement, I see this as a coming major class action even if failures occur outside the warranty as this has been made known as a possible physical defect which means the vehicle would not be reliable at any point driving.

 

[ThisSuckersElectrical]

Apparently there are three separate federal investigations into Stellantis.

If someone knows how to explain the PIM control and wiring harness in plain english and what the issue is I would love to hear it.

There is a YouTube guy named Scotty something who talked about this issue over a year ago and his video has like millions of hits... but to me he came across as a raving lunatic.

I can't believe that this is happening in 2023. It feels like a 1970s class action suit creeping up on a relic of a brand.

Anyone on this forum who has tried to argue about American builds being up to Japanese/German standards can open 👄 and stick 🦶 in 👄

The issue is not Chrysler's fault unless the engineers designed the part with a flaw or software voltage parameters are burning out the wire over time causing the short. Otherwise, the blame for this is on the company sourced to manufacture the part and the lack of quality assurance inspections.

Supplier Identification :
Component Manufacturer
Name : General Cable Industries Inc.
Address : Industrial de las Maquiladoras 11
Nueva Nogales Foreign States 84094
Country : Mexico

 

[ThisSuckersElectrical]

I noticed recall 03A in my Chrysler app for our 2021 Hybrid and called my local dealership and they scheduled me for this Wednesday, March 1. Will they be able to apply this to my 2021, or will I drive to my dealership and then wait a while for them to come out and tell me "this update isn't for your vehicle. You'll have to come back later after you get a letter from Chrysler?" I really don't want to waste my time on Wednesday if the fix is not yet available for my 2021.

I think your dealer is wrong. I just checked the recall status for my 2021 in the Chrysler app and it shows "Parts Unavailable". I also checked with my dealer and they ran my VIN and told me the same thing. No software update is available for my 2021 yet.

 

[ThisSuckersElectrical]

Yes, they told me the same thing. I told him it was a software update, then he found it. I guess " parts not available " is true. Software is not a part.

The software update has a part number as all software versions do.

 

[ThisSuckersElectrical]

We just got our letter. This is so incredibly disappointing. The way this is being handled is unacceptable. The software update still puts our lives at risk. It puts us in the position of either not driving our van or trying to get rid of it, which to the later seems like it’ll be difficult because who wants to be put in this position. Has anyone been successful in getting a loaner van or getting a buyback?

Recall 03A how are you handling it?

I would urge you to answer publicly. This is a very real concern that we all need to hear what the response is. I live in a very busy part of LA where everyone drives aggressively and fast. A simple alert that your car is getting ready to die while you're in the middle of this type of traffic...

www.pacificaforums.com

 

[ThisSuckersElectrical]

I'm just sitting here quietly after having my 2022 Pacifica stall 7 times in 6 days. It's been in the shop for a month. They called and said it's fixed (software update). I obviously told them it's not fixed. They have told me they are going to start charging for the loaner. This car doesn't work and I can't put my family in it. @ChryslerCares , how is this acceptable? I've been working with corporate and now they don't even call me back. They said they were working on a buyback and then called me back 6 days later and said no. I guess I call a lemon law attorney now? Not really sure. Any solutions from anyone here?

Recall 03A how are you handling it?

I would urge you to answer publicly. This is a very real concern that we all need to hear what the response is. I live in a very busy part of LA where everyone drives aggressively and fast. A simple alert that your car is getting ready to die while you're in the middle of this type of traffic...

www.pacificaforums.com

 

[ThisSuckersElectrical]

It's only a matter of time that we have an accident/injury. I just got mine back from the dealer and it will continue to stall. I will drive it alone (no family in the vehicle) just so I can use it a little bit. It sucks. We have to buy another family car because Chrysler sold us a faulty vehicle but I guess that's life. It's a 2022 with 16,000 miles, we bought it new because it's what we wanted. They won't stand behind their product. They told me they will not do a buyback (after they told me they would do a buyback). They have also closed my case twice even though it's not been resolved. Between us girls, I assume that this is Chryslers last vehicle and they will be closing the doors on the brand so I don't think they care...

I would demand Si-EVT replacement. The software update will not resolve a shorted wiring harness after it has occurred.

 

[ThisSuckersElectrical]

Just a thought. I was planning to take a vacation this summer and put about 2000 miles on the car. Now I'm debating as to weather or not
it's worth the risk. Is this harness available to 3rd party mechanics ? If so, for a piece of mind and if the cost is not to prohibitive , I would have a local
transmission shop fix it. Or just change the harness before it fails.

Yea they need to make us whole but it may or may not happen.

It would make the problem go away for for Chrysler but on the back side of this I will never
buy or recommend one of their products again.
Penny wise and pound foolish guys.

Please read my post here before considering something that might cause way more problems and potentially void your hybrid systems warranty.

Recall 03A how are you handling it?

I would urge you to answer publicly. This is a very real concern that we all need to hear what the response is. I live in a very busy part of LA where everyone drives aggressively and fast. A simple alert that your car is getting ready to die while you're in the middle of this type of traffic...

www.pacificaforums.com

 

[ThisSuckersElectrical]

In reference to my post here:

Recall 03A how are you handling it?

Agreed! I waited 6 hours for Chrysler's tow truck that never came! Fortunately it was at my house and not on the side of the road. My vehicle has lost power/stalled four times now. This is unfortunate news to hear. We are sorry for that experience. Should you wish to discuss this further...

www.pacificaforums.com

I am now good to go. From the time I arrived at my dealer this morning, it took 45 minutes and I was out with the recall completed. They updated the PIM HCP from old part# 05185116AJ to new Part# 05185116AK and the AHCP from old part# 05185117AJ to new part# 05185117AK.

I have updated my poll vote to no as my VIN is no longer part of the recall.

 

[ThisSuckersElectrical]

Very curious to hear if you have post recall issues. I have not had any problems to date and have an appointment for the recall in a couple weeks but if the recall 'fix' is actually causing issues I might delay...

Mine has ran great today. No issues.

Being in IT I never listen to others with software complaints. I proceed with updates regardless of what others say and always will. I also never tell end-users when updates are done. I never hear any complaints. The only time I hear of complaints is when they know or find out an update has been done. Go figure.

Been doing this for 27 years and it never changes. It is funny, when I detect problems they say things have been running great. I did a test once and sent out an email stating updates had been done. The issue was the updates had been done two weeks prior to my email. That day I got a lot of emails stating that after the update yesterday, their computers were running like crap. Yeah ok, but they were running fine the previous two weeks before I sent the email.

 

[ThisSuckersElectrical]

Looking at your posts here and on the other thread I am trying to understand what they did for you today - did they do the software update and actually replace the physical part from today's update? Thanks!

No physical parts were replaced. All vehicle software versions have part numbers.

 

[ThisSuckersElectrical]

Great that you have your car fixed. I am curious since you mentioned this was a software only fix. I was under the impression that the software recall was just to warn the driver that powertrain was losing motive power. Are you saying there are 2 software fixes? (One to warn, another to fix the actual issue?) I assumed the actual fix needed a hardware part update.

If the software does not fix this issue from happening and is merely an information alert that changes the current alert from the "service hybrid charging system" when it happens, then nothing has been done to prevent this safety issue that could kill an entire family or others not owning one on the roads. Stellantis is going to have one of the biggest class actions imaginable as they have knowingly released this information with included part numbers.

"Number of potentially involved : 67,118

Estimated percentage with defect : 100 %

Description of Defect :
Description of the Defect : An internal transmission wiring connector short could result in an unexpected
engine shutdown under certain conditions.
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : An unexpected engine shut down resulting in a loss of motive power can
cause a vehicle crash without prior warning.
Description of the Cause : NR

Involved Components :
Component Name 1 : Harness Assembly
Component Description : Low Voltage Wiring
Component Part Number : 05062444AI / 05062444AH / 05062444AG / 05062444AF / 05062444AE
Component Name 2 : Harness Assembly
Component Description : Low Voltage Wiring
Component Part Number : 05062444AD / 05062444AC / 05062444AB / 05062444AA

Supplier Identification :
Component Manufacturer
Name : General Cable Industries Inc.
Address : Industrial de las Maquiladoras 11
Nueva Nogales Foreign States 84094
Country : Mexico"

If the physical wiring harness is the actual issue it would be far less expensive for them to replace all Si-EVTs or the internal harness than face a class action of this magnitude. Think about the position Chrysler is in with this issue. It ain't good if the software does not fix this and people die.

Time will tell if this update prevents the internal harness from burning/melting and shorting to the ground of the transaxle case as forum user AlphaWolf has stated what they have seen breaking these transaxles down when this has happened.

 

[ThisSuckersElectrical]

The unfamiliar cold had me nervous some new issue could crop up (perhaps something previously unexperienced could be exacerbated by an environment change).

Did you experience this?

P0E15 back after recall 03A: The pure contentious incompetence of Chrysler's software division is astounding! | 2017+ Chrysler Pacifica Minivan Forums (pacificaforums.com)

 

[ThisSuckersElectrical]

William, We sent a letter to the owner of our dealership on March 11, 2023 asking for a refund

Your dealer is the middleman. They only sell them, they don't build them. The manufacturer is responsible for refunding warranty claims for dealer work and buybacks. Your dealer was free and clear from this vehicle the moment they sold it to you.

 

[ThisSuckersElectrical]

We have a 2022 with 8000 miles. Had recall work completed upon receipt of Recall notice about 2 weeks. ago. Last night had the warning message and power failed immediately after message while going 65 mph. Was able to coast to side of the highway with out problem thankfully. After a few minutes was able to restart, but still jerky. Back to dealer to what option we have now.

That is sad. Hope you get a new transaxle quickly.