Hah. The person that filmed that video must've been pretty confident it was going to shut off. I thought about doing that but didn't want an extra distraction. @snobrdrdan I think it really depends on what the roads are like where someone breaks down. Most of the highways near me have limited, or no shoulder access. It would be pretty easy to get rear ended from other drivers not paying attention. That video also demonstrates that this is not a new problem. Chrysler has had plenty of time to come up with a real fix and hasn't. Worse, Chrysler's customer service apparently has no desire to help their customers that experience this.
Recall 03A An unexpected engine shut down resulting in a loss of motive power can cause a vehicle crash without prior warning.
Run your VIN to see if you are part of the recall.
Check for Recalls: Vehicle, Car Seat, Tire, Equipment | NHTSA
Jan 17,2023
Manufacturer Recall Number03A
NHTSA Recall Number23V-010
Recall StatusRecall Incomplete, remedy not yet available
SummaryAn internal transmission wiring connector short could result in an unexpected engine shutdown under certain conditions.
Safety RiskAn unexpected engine shut down resulting in a loss of motive power can cause a vehicle crash without prior warning.
RemedyFCA US will conduct a voluntary safety recall on all affected vehicles to update the Power Inverter Module ("PIM") software and, if necessary, update the instrument panel cluster ("IPC") software.
"Manufacturer's Notes"For more information, visit recalls.mopar.com or call 1-800-853-1403. Please have your VIN ready when calling.
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles
(PHEVs). An internal transmission wiring connector may short circuit, resulting in an
unexpected engine shutdown.
Number of potentially involved : 67,118
Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2017-2023 Chrysler Pacifica
Vehicle Type :
Body Style : VAN
Power Train : NR
Descriptive Information : Some 2017-2023 MY Chrysler Pacifica Plug-In Hybrid Electric Vehicles ("PHEVs")
may experience a loss of motive power.
The suspect period began on August 12, 2016, when production of the Chrysler
Pacifica began, and ended on January 9, 2023, when FCA US LLC ("FCA US") began
containing suspect vehicles under plant control. The suspect period was determined
using field data and engineering change records.
Similar vehicles not included in this recall are not PHEVs or were built after the
suspect period.
Production Dates : AUG 12, 2016 - JAN 09, 2023
Description of Defect :
Description of the Defect : An internal transmission wiring connector short could result in an unexpected
engine shutdown under certain conditions.
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : An unexpected engine shut down resulting in a loss of motive power can
cause a vehicle crash without prior warning.
Description of the Cause : NR
Involved Components :
Component Name 1 : Harness Assembly
Component Description : Low Voltage Wiring
Component Part Number : 05062444AI / 05062444AH / 05062444AG / 05062444AF / 05062444AE
Component Name 2 : Harness Assembly
Component Description : Low Voltage Wiring
Component Part Number : 05062444AD / 05062444AC / 05062444AB / 05062444AA
Supplier Identification :
Component Manufacturer
Name : General Cable Industries Inc.
Address : Industrial de las Maquiladoras 11
Nueva Nogales Foreign States 84094
Country : Mexico
Description of Remedy :
Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to
update the Power Inverter Module ("PIM") software and, if necessary,
update the instrument panel cluster ("IPC") software.
FCA US has a longstanding policy and practice of reimbursing owners who
have incurred the cost of repairing a problem that subsequently becomes
the subject of a field action. To ensure consistency, FCA US, as part of the
owner letter, will request that customers send the original receipt and/or
other adequate proof of payment to the company for confirmation of the
expense.
How Remedy Component Differs from Recalled Component : Remedy is a PIM and IPC software update for 2017-2018 model year
vehicles and a PIM software update for 2019-2023 model year vehicles
providing messaging to the customer and sufficient drive time to exit
traffic.
Identify How/When Recall Condition was Corrected in Production : NR
Check for Recalls: Vehicle, Car Seat, Tire, Equipment | NHTSA
Jan 17,2023
Manufacturer Recall Number03A
NHTSA Recall Number23V-010
Recall StatusRecall Incomplete, remedy not yet available
SummaryAn internal transmission wiring connector short could result in an unexpected engine shutdown under certain conditions.
Safety RiskAn unexpected engine shut down resulting in a loss of motive power can cause a vehicle crash without prior warning.
RemedyFCA US will conduct a voluntary safety recall on all affected vehicles to update the Power Inverter Module ("PIM") software and, if necessary, update the instrument panel cluster ("IPC") software.
"Manufacturer's Notes"For more information, visit recalls.mopar.com or call 1-800-853-1403. Please have your VIN ready when calling.
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles
(PHEVs). An internal transmission wiring connector may short circuit, resulting in an
unexpected engine shutdown.
Number of potentially involved : 67,118
Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2017-2023 Chrysler Pacifica
Vehicle Type :
Body Style : VAN
Power Train : NR
Descriptive Information : Some 2017-2023 MY Chrysler Pacifica Plug-In Hybrid Electric Vehicles ("PHEVs")
may experience a loss of motive power.
The suspect period began on August 12, 2016, when production of the Chrysler
Pacifica began, and ended on January 9, 2023, when FCA US LLC ("FCA US") began
containing suspect vehicles under plant control. The suspect period was determined
using field data and engineering change records.
Similar vehicles not included in this recall are not PHEVs or were built after the
suspect period.
Production Dates : AUG 12, 2016 - JAN 09, 2023
Description of Defect :
Description of the Defect : An internal transmission wiring connector short could result in an unexpected
engine shutdown under certain conditions.
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : An unexpected engine shut down resulting in a loss of motive power can
cause a vehicle crash without prior warning.
Description of the Cause : NR
Involved Components :
Component Name 1 : Harness Assembly
Component Description : Low Voltage Wiring
Component Part Number : 05062444AI / 05062444AH / 05062444AG / 05062444AF / 05062444AE
Component Name 2 : Harness Assembly
Component Description : Low Voltage Wiring
Component Part Number : 05062444AD / 05062444AC / 05062444AB / 05062444AA
Supplier Identification :
Component Manufacturer
Name : General Cable Industries Inc.
Address : Industrial de las Maquiladoras 11
Nueva Nogales Foreign States 84094
Country : Mexico
Description of Remedy :
Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to
update the Power Inverter Module ("PIM") software and, if necessary,
update the instrument panel cluster ("IPC") software.
FCA US has a longstanding policy and practice of reimbursing owners who
have incurred the cost of repairing a problem that subsequently becomes
the subject of a field action. To ensure consistency, FCA US, as part of the
owner letter, will request that customers send the original receipt and/or
other adequate proof of payment to the company for confirmation of the
expense.
How Remedy Component Differs from Recalled Component : Remedy is a PIM and IPC software update for 2017-2018 model year
vehicles and a PIM software update for 2019-2023 model year vehicles
providing messaging to the customer and sufficient drive time to exit
traffic.
Identify How/When Recall Condition was Corrected in Production : NR
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Thanks for posting the remedy instructions. There’s more to it than a layman like I might have thought. Is it possible the people who are having a recurrence of the issue after the update, are suffering from poor dealer workmanship, and not a failure of the update to truly fix the problem?The remedy instructions have been updated and the update for model year 2021 is available as of today, March 15th.
Of course this might take a few days to filter down to your local dealer.
Safety Recall 03A Revision 1
The recall letter is incredibly misleading. The software update DOES NOT FIX the issue 😪. It provides better messaging to tell you what is happening after you already lost power. The good news is that if your vehicle is not having the issue, it probably won't. If you do have the issue, it will probably happen every time you go in the highway like mine.Thanks for posting the remedy instructions. There’s more to it than a layman like I might have thought. Is it possible the people who are having a recurrence of the issue after the update, are suffering from poor dealer workmanship, and not a failure of the update to truly fix the problem?
What if you go uphill?I'm not saying it's okay, by any means, but the car doesn't just slow down with a lot of resistance right away.
Watch this video and you'll see that he's coasting pretty well still, even without power, and able to get over to the side of the road okay (luckily).
No one is claiming that car is putting on the breaks when it shutdowns. But coasting is just coasting. It's not by any means "providing [...] sufficient drive time to exit traffic." like Chrysler false claims in the recall.
In reference to my post here:
www.pacificaforums.com
I am now good to go. From the time I arrived at my dealer this morning, it took 45 minutes and I was out with the recall completed. They updated the PIM HCP from old part# 05185116AJ to new Part# 05185116AK and the AHCP from old part# 05185117AJ to new part# 05185117AK.
I have updated my poll vote to no as my VIN is no longer part of the recall.
Recall 03A how are you handling it?
My car has been identified as part of the 03A recall since January. This is the recall for an issue where the car might lose power suddeny when driving. Mopar apparently has no ETA for fixing it as their recall website is non-functional and the NHSTA page says parts are unavailable. I agree...
www.pacificaforums.com
I am now good to go. From the time I arrived at my dealer this morning, it took 45 minutes and I was out with the recall completed. They updated the PIM HCP from old part# 05185116AJ to new Part# 05185116AK and the AHCP from old part# 05185117AJ to new part# 05185117AK.
I have updated my poll vote to no as my VIN is no longer part of the recall.
Very curious to hear if you have post recall issues. I have not had any problems to date and have an appointment for the recall in a couple weeks but if the recall 'fix' is actually causing issues I might delay...In reference to my post here:
Recall 03A how are you handling it?
My car has been identified as part of the 03A recall since January. This is the recall for an issue where the car might lose power suddeny when driving. Mopar apparently has no ETA for fixing it as their recall website is non-functional and the NHSTA page says parts are unavailable. I agree...
I am now good to go. From the time I arrived at my dealer this morning, it took 45 minutes and I was out with the recall completed. They updated the PIM HCP from old part# 05185116AJ to new Part# 05185116AK and the AHCP from old part# 05185117AJ to new part# 05185117AK.
I have updated my poll vote to no as my VIN is no longer part of the recall.
Mine has ran great today. No issues.Very curious to hear if you have post recall issues. I have not had any problems to date and have an appointment for the recall in a couple weeks but if the recall 'fix' is actually causing issues I might delay...
Being in IT I never listen to others with software complaints. I proceed with updates regardless of what others say and always will. I also never tell end-users when updates are done. I never hear any complaints. The only time I hear of complaints is when they know or find out an update has been done. Go figure.
Been doing this for 27 years and it never changes. It is funny, when I detect problems they say things have been running great. I did a test once and sent out an email stating updates had been done. The issue was the updates had been done two weeks prior to my email. That day I got a lot of emails stating that after the update yesterday, their computers were running like crap. Yeah ok, but they were running fine the previous two weeks before I sent the email.
The recall provides you a warning message if your vehicle is about to shut down. Should any reason your vehicle does fail, please send us a PM, our team would like to assist.What if you go uphill?
No one is claiming that car is putting on the breaks when it shutdowns. But coasting is just coasting. It's not by any means "providing [...] sufficient drive time to exit traffic." like Chrysler false claims in the recall.
William
Chrysler Cares
Looking at your posts here and on the other thread I am trying to understand what they did for you today - did they do the software update and actually replace the physical part from today's update? Thanks!Mine has ran great today. No issues.
Being in IT I never listen to others with software complaints. I proceed with updates regardless of what others say and always will. I also never tell end-users when updates are done. I never hear any complaints. The only time I hear of complaints is when they know or find out an update has been done. Go figure.
Been doing this for 27 years and it never changes. It is funny, when I detect problems they say things have been running great. I did a test once and sent out an email stating updates had been done. The issue was the updates had been done two weeks prior to my email. That day I got a lot of emails stating that after the update yesterday, their computers were running like crap. Yeah ok....
That's just not true, from all the reports we got so far, where people got shutdown after performing the recall. Warning message is displayed when car is already shutting down. What's Chrysler's definition of about to shut down in this context? 0.1s?The recall provides you a warning message if your vehicle is about to shut down. Should any reason your vehicle does fail, please send us a PM, our team would like to assist.
William
Chrysler Cares
Not a single report we got so far, people got any time to exit the traffic before vehicle shutdown. Everyone had to coast. I know this is a tricky situation, both for us and Chrysler, but not being open about what recall does and what it doesn't do is not helping anyone.
I see there're only 2 options:
1. Chrysler is trying weasel words with the statement "providing [...] sufficient drive time to exit traffic", by claiming that "drive time" means coasting.
2. Recall is defective and cars are still shutting down early.
Are you willing to directly answer which one is that?
No physical parts were replaced. All vehicle software versions have part numbers.Looking at your posts here and on the other thread I am trying to understand what they did for you today - did they do the software update and actually replace the physical part from today's update? Thanks!
Great that you have your car fixed. I am curious since you mentioned this was a software only fix. I was under the impression that the software recall was just to warn the driver that powertrain was losing motive power. Are you saying there are 2 software fixes? (One to warn, another to fix the actual issue?) I assumed the actual fix needed a hardware part update.No physical parts were replaced. All vehicle software versions have part numbers.
I too am affected by this issue (2021 Hybrid) and it happened to my wife!! She barely made it to the shoulder. I took it immediately to the dealership. I will see if they can perform the resolution steps as outlined in the 03A recall update letter.
If the software does not fix this issue from happening and is merely an information alert that changes the current alert from the "service hybrid charging system" when it happens, then nothing has been done to prevent this safety issue that could kill an entire family or others not owning one on the roads. Stellantis is going to have one of the biggest class actions imaginable as they have knowingly released this information with included part numbers.Great that you have your car fixed. I am curious since you mentioned this was a software only fix. I was under the impression that the software recall was just to warn the driver that powertrain was losing motive power. Are you saying there are 2 software fixes? (One to warn, another to fix the actual issue?) I assumed the actual fix needed a hardware part update.
"Number of potentially involved : 67,118
Estimated percentage with defect : 100 %
Description of Defect :
Description of the Defect : An internal transmission wiring connector short could result in an unexpected
engine shutdown under certain conditions.
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : An unexpected engine shut down resulting in a loss of motive power can
cause a vehicle crash without prior warning.
Description of the Cause : NR
Involved Components :
Component Name 1 : Harness Assembly
Component Description : Low Voltage Wiring
Component Part Number : 05062444AI / 05062444AH / 05062444AG / 05062444AF / 05062444AE
Component Name 2 : Harness Assembly
Component Description : Low Voltage Wiring
Component Part Number : 05062444AD / 05062444AC / 05062444AB / 05062444AA
Supplier Identification :
Component Manufacturer
Name : General Cable Industries Inc.
Address : Industrial de las Maquiladoras 11
Nueva Nogales Foreign States 84094
Country : Mexico"
If the physical wiring harness is the actual issue it would be far less expensive for them to replace all Si-EVTs or the internal harness than face a class action of this magnitude. Think about the position Chrysler is in with this issue. It ain't good if the software does not fix this and people die.
Time will tell if this update prevents the internal harness from burning/melting and shorting to the ground of the transaxle case as forum user AlphaWolf has stated what they have seen breaking these transaxles down when this has happened.
100%@snobrdrdan I think it really depends on what the roads are like where someone breaks down. Most of the highways near me have limited, or no shoulder access. It would be pretty easy to get rear ended from other drivers not paying attention.
I mean, short of not driving the van at all, it could happen anytime & every circumstance will be different. I was just stating that it doesn't just flat out stop while you're doing 70mph or whatever & you can coast it -- as many people may not know or have not seen that video.What if you go uphill?
No one is claiming that car is putting on the breaks when it shutdowns. But coasting is just coasting. It's not by any means "providing [...] sufficient drive time to exit traffic." like Chrysler false claims in the recall.
Going uphill, as you suggest, yes....you'd be screwed.
It doesn't excuse this from happening & I feel this recall "fix" is not a fix whatsoever....but, again, short of not driving the van at all....there's nothing else you can do (at the moment).
We appreciate everyone's feedback on this concern, as we will have this assessed by our team. Thank you100%
I mean, short of not driving the van at all, it could happen anytime & every circumstance will be different. I was just stating that it doesn't just flat out stop while you're doing 70mph or whatever & you can coast it -- as many people may not know or have not seen that video.
Going uphill, as you suggest, yes....you'd be screwed.
It doesn't excuse this from happening & I feel this recall "fix" is not a fix whatsoever....but, again, short of not driving the van at all....there's nothing else you can do (at the moment).
William
Chrysler Cares
Does Chrysler really appreciate the feedback, because they have not provided any additional information. What team at Chrysler is assessing this and when can we expect additional information? What does the exact message look like on the instrument display, how much time do we have to react to the warning message, will we still have power steering and brakes, will the car need to be towed, will shorts occur multiple times, will Chrysler will replace the transmission when a short occurs?We appreciate everyone's feedback on this concern, as we will have this assessed by our team. Thank you
William
Chrysler Cares
Please convey to the “team” that we need information, not platitudes.
I wish @ChryslerCares was more helpful. I can't get any answers of substance via a forum post or even PM. Just the same general responses. I generally do a good job of giving others the benefit of the doubt, but they repeatedly show that they either do not care, or do not have any authority, and are just here to make people feel like Chrysler actually cares when they do not.Does Chrysler really appreciate the feedback, because they have not provided any additional information. What team at Chrysler is assessing this and when can we expect additional information? What does the exact message look like on the instrument display, how much time do we have to react to the warning message, will we still have power steering and brakes, will the car need to be towed, will shorts occur multiple times, will Chrysler will replace the transmission when a short occurs?
Please convey to the “team” that we need information, not platitudes.
I did just get my van back from the dealership on Thursday or Friday. So far, no issues, and I'm reeeeeeeally hoping it stays that way.
Update on our loss of power after getting the recall "fix." I spoke with our local Chrysler dealership today. He said that it isn't definite, but it is likely that they will be replacing my entire transmission. He said that Chrysler has recognized that it is an issue and has approved replacing transmissions. He didn't have anything else to share, and he didn't even say that mine would be a candidate to get our transmission replaced. He will give me more of a definitive update tomorrow and I will post what I am told here.
First - nothing I am about to post is intended to contradict the negative experiences noted so far. This situation sucks. But, as others have noted it is very difficult to figure out how widespread this problem is. I am about to note a currently-not-negative experience with the car (mostly - I have the weird actuator sucking noise and Uconnect is the least reliable vehicle infotainment software I have used, ever).
2022 Hybrid Pinnacle, owned since June 2022, and have NOT experienced the power loss issue - had the recall update executed at the dealer on March 3rd, just before a >2000 mile road trip from the Houston area, through Arkansas, up to northwest Illinois, then back down through Chicagoland and Arkansas on our way home. Took the vehicle from under 10000 miles to nearly 12000 miles. We saw all kinds of rain, snow, and cold - rarely warmer than 45 degrees, unusual for us (it has mostly been a warm Houston winter). The unfamiliar cold had me nervous some new issue could crop up (perhaps something previously unexperienced could be exacerbated by an environment change).
We did not experience any new issues, 03A-related or otherwise (and the Uconnect gremlins were merciful for the entire trip). So, for anyone watching to get a sense for how common this issue is…we continue to be some of the fortunate ones (many or few - who knows?).
2022 Hybrid Pinnacle, owned since June 2022, and have NOT experienced the power loss issue - had the recall update executed at the dealer on March 3rd, just before a >2000 mile road trip from the Houston area, through Arkansas, up to northwest Illinois, then back down through Chicagoland and Arkansas on our way home. Took the vehicle from under 10000 miles to nearly 12000 miles. We saw all kinds of rain, snow, and cold - rarely warmer than 45 degrees, unusual for us (it has mostly been a warm Houston winter). The unfamiliar cold had me nervous some new issue could crop up (perhaps something previously unexperienced could be exacerbated by an environment change).
We did not experience any new issues, 03A-related or otherwise (and the Uconnect gremlins were merciful for the entire trip). So, for anyone watching to get a sense for how common this issue is…we continue to be some of the fortunate ones (many or few - who knows?).
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