I have just done this
Recall 03A An unexpected engine shut down resulting in a loss of motive power can cause a vehicle crash without prior warning.
Run your VIN to see if you are part of the recall.
Check for Recalls: Vehicle, Car Seat, Tire, Equipment | NHTSA
Jan 17,2023
Manufacturer Recall Number03A
NHTSA Recall Number23V-010
Recall StatusRecall Incomplete, remedy not yet available
SummaryAn internal transmission wiring connector short could result in an unexpected engine shutdown under certain conditions.
Safety RiskAn unexpected engine shut down resulting in a loss of motive power can cause a vehicle crash without prior warning.
RemedyFCA US will conduct a voluntary safety recall on all affected vehicles to update the Power Inverter Module ("PIM") software and, if necessary, update the instrument panel cluster ("IPC") software.
"Manufacturer's Notes"For more information, visit recalls.mopar.com or call 1-800-853-1403. Please have your VIN ready when calling.
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles
(PHEVs). An internal transmission wiring connector may short circuit, resulting in an
unexpected engine shutdown.
Number of potentially involved : 67,118
Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2017-2023 Chrysler Pacifica
Vehicle Type :
Body Style : VAN
Power Train : NR
Descriptive Information : Some 2017-2023 MY Chrysler Pacifica Plug-In Hybrid Electric Vehicles ("PHEVs")
may experience a loss of motive power.
The suspect period began on August 12, 2016, when production of the Chrysler
Pacifica began, and ended on January 9, 2023, when FCA US LLC ("FCA US") began
containing suspect vehicles under plant control. The suspect period was determined
using field data and engineering change records.
Similar vehicles not included in this recall are not PHEVs or were built after the
suspect period.
Production Dates : AUG 12, 2016 - JAN 09, 2023
Description of Defect :
Description of the Defect : An internal transmission wiring connector short could result in an unexpected
engine shutdown under certain conditions.
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : An unexpected engine shut down resulting in a loss of motive power can
cause a vehicle crash without prior warning.
Description of the Cause : NR
Involved Components :
Component Name 1 : Harness Assembly
Component Description : Low Voltage Wiring
Component Part Number : 05062444AI / 05062444AH / 05062444AG / 05062444AF / 05062444AE
Component Name 2 : Harness Assembly
Component Description : Low Voltage Wiring
Component Part Number : 05062444AD / 05062444AC / 05062444AB / 05062444AA
Supplier Identification :
Component Manufacturer
Name : General Cable Industries Inc.
Address : Industrial de las Maquiladoras 11
Nueva Nogales Foreign States 84094
Country : Mexico
Description of Remedy :
Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to
update the Power Inverter Module ("PIM") software and, if necessary,
update the instrument panel cluster ("IPC") software.
FCA US has a longstanding policy and practice of reimbursing owners who
have incurred the cost of repairing a problem that subsequently becomes
the subject of a field action. To ensure consistency, FCA US, as part of the
owner letter, will request that customers send the original receipt and/or
other adequate proof of payment to the company for confirmation of the
expense.
How Remedy Component Differs from Recalled Component : Remedy is a PIM and IPC software update for 2017-2018 model year
vehicles and a PIM software update for 2019-2023 model year vehicles
providing messaging to the customer and sufficient drive time to exit
traffic.
Identify How/When Recall Condition was Corrected in Production : NR
Check for Recalls: Vehicle, Car Seat, Tire, Equipment | NHTSA
Jan 17,2023
Manufacturer Recall Number03A
NHTSA Recall Number23V-010
Recall StatusRecall Incomplete, remedy not yet available
SummaryAn internal transmission wiring connector short could result in an unexpected engine shutdown under certain conditions.
Safety RiskAn unexpected engine shut down resulting in a loss of motive power can cause a vehicle crash without prior warning.
RemedyFCA US will conduct a voluntary safety recall on all affected vehicles to update the Power Inverter Module ("PIM") software and, if necessary, update the instrument panel cluster ("IPC") software.
"Manufacturer's Notes"For more information, visit recalls.mopar.com or call 1-800-853-1403. Please have your VIN ready when calling.
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles
(PHEVs). An internal transmission wiring connector may short circuit, resulting in an
unexpected engine shutdown.
Number of potentially involved : 67,118
Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2017-2023 Chrysler Pacifica
Vehicle Type :
Body Style : VAN
Power Train : NR
Descriptive Information : Some 2017-2023 MY Chrysler Pacifica Plug-In Hybrid Electric Vehicles ("PHEVs")
may experience a loss of motive power.
The suspect period began on August 12, 2016, when production of the Chrysler
Pacifica began, and ended on January 9, 2023, when FCA US LLC ("FCA US") began
containing suspect vehicles under plant control. The suspect period was determined
using field data and engineering change records.
Similar vehicles not included in this recall are not PHEVs or were built after the
suspect period.
Production Dates : AUG 12, 2016 - JAN 09, 2023
Description of Defect :
Description of the Defect : An internal transmission wiring connector short could result in an unexpected
engine shutdown under certain conditions.
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : An unexpected engine shut down resulting in a loss of motive power can
cause a vehicle crash without prior warning.
Description of the Cause : NR
Involved Components :
Component Name 1 : Harness Assembly
Component Description : Low Voltage Wiring
Component Part Number : 05062444AI / 05062444AH / 05062444AG / 05062444AF / 05062444AE
Component Name 2 : Harness Assembly
Component Description : Low Voltage Wiring
Component Part Number : 05062444AD / 05062444AC / 05062444AB / 05062444AA
Supplier Identification :
Component Manufacturer
Name : General Cable Industries Inc.
Address : Industrial de las Maquiladoras 11
Nueva Nogales Foreign States 84094
Country : Mexico
Description of Remedy :
Description of Remedy Program : FCA US will conduct a voluntary safety recall on all affected vehicles to
update the Power Inverter Module ("PIM") software and, if necessary,
update the instrument panel cluster ("IPC") software.
FCA US has a longstanding policy and practice of reimbursing owners who
have incurred the cost of repairing a problem that subsequently becomes
the subject of a field action. To ensure consistency, FCA US, as part of the
owner letter, will request that customers send the original receipt and/or
other adequate proof of payment to the company for confirmation of the
expense.
How Remedy Component Differs from Recalled Component : Remedy is a PIM and IPC software update for 2017-2018 model year
vehicles and a PIM software update for 2019-2023 model year vehicles
providing messaging to the customer and sufficient drive time to exit
traffic.
Identify How/When Recall Condition was Corrected in Production : NR
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161 - 180 of 388 Posts
How is 30s of limping acceptable for known safety defect, that’s not being fixed properly purely because of cost of replacing transmission? There’s a lot of highways, bridges, etc, where 30s won’t get you to any safe spot.
This will kill someone, and hopefully then this “solution” will be picked apart by lawyers.
I wouldn’t count on NHTSA - they’re heavily underfunded, largely toothless and relay mostly on manufacturers good will.
This will kill someone, and hopefully then this “solution” will be picked apart by lawyers.
I wouldn’t count on NHTSA - they’re heavily underfunded, largely toothless and relay mostly on manufacturers good will.
"Chryslers were garbage ages ago, they must be better now!" I said. "I'll get the extended warranty!" I said. "But we get the $7500 incentive" I said.
These were my responses to the wife when she warned me about buying a Chrysler a couple years ago. Maybe I should have listened.
These were my responses to the wife when she warned me about buying a Chrysler a couple years ago. Maybe I should have listened.
Exactly what I thought..."Chryslers were garbage ages ago, they must be better now!" I said. "I'll get the extended warranty!" I said. "But we get the $7500 incentive" I said.
These were my responses to the wife when she warned me about buying a Chrysler a couple years ago. Maybe I should have listened.
Plus they were the only plugin minivan. Surprised 6 years later.... They are still the only one.same"Chryslers were garbage ages ago, they must be better now!" I said. "I'll get the extended warranty!" I said. "But we get the $7500 incentive" I said.
These were my responses to the wife when she warned me about buying a Chrysler a couple years ago. Maybe I should have listened.
And @ChryslerCares is no help.
2022 PacHy owner here with about 6000 miles. I experienced the issue for the first time this week, and then twice the next day. My local dealer applied the software fix yesterday. I'll report back with my experience if it happens again.We experienced the shutdown at 75 MPH in fast lane with kids onboard last Saturday. Luckily no one was hurt. I had it towed to the nearest dealership who said they could get me in by April 15. Now I’m going to that dealer to drive my car out on the street so it can be towed by Chrysler to another dealer for an appointment in 2 days after I complained (but Chrysler won’t tow dealer to dealer thus my curbside roll out). The dealer I’m taking it to is giving me the company line that it is only a software update. NOT convinced. Has anyone who was having failures AND had the software update confirm that their problem was actually remedied? Also no loaners are available and a rental “may” be reimbursed…. Anybody called a lawyer yet? Chrysler has 1 chance to get this right @ChryslerCares I’m sure rethinking that potential Ram 2500 purchase for this year, I know this much.
Alright, so I was not expecting such a rapid failure. I can now report that my 2022 PaChy with ~6000 miles still shuts off on the freeway after having the recall software update performed. I am at a loss for words here. I drove on the freeway for less than 15 minutes after getting my car back from the dealer yesterday. Counting the prior times, this has happened 4 times in one week. Somewhat ironically, this was not an issue until I received the recall letter in the mail last week. I am going to hold off on condemning the dealer here, as they only know what Chrysler has told them. I honestly have no idea what Chrysler has told dealers at all.2022 PacHy owner here with about 6000 miles. I experienced the issue for the first time this week, and then twice the next day. My local dealer applied the software fix yesterday. I'll report back with my experience if it happens again.
In terms of experience before the software update, and after, it is pretty much the same. An alert chime sounded each time. Before the update, the dash reported that the vehicle was off and I needed to shift into P and press the brake to start, all at ~65 mph. After the software update, the same chime sounds, and now the dash reports that vehicle shutdown is imminent, but at that stage, motive power is already unavailable and coasting is the best I can hope for. In terms of getting it to start again, I have found something that works pretty rapidly for me. I pull over, shift to Park, turn vehicle off with push button, open driver door, close driver door (this seems to be a key step to power cycle) and then everything starts right up. If I don't open and close the door, the vehicle will not start at all.
So I hate to be so negative, but this software update is completely meaningless. If your vehicle is affected by this issue, the software update changes nothing. There is no way I will drive on the freeway, or transport my kids in the car which is the sole reason I bought this vehicle. I have opened a case with Chrysler and NHTSA. I'll be happy to report back on my experience trying to get this fixed.
As I've never had this happen with my '21.....
This can happen in ANY mode? (hybrid or electric only)
Once you stop....after a restart, you're good to go/drive again?
If so, is there a light on the dash for service or something?
This can happen in ANY mode? (hybrid or electric only)
Once you stop....after a restart, you're good to go/drive again?
If so, is there a light on the dash for service or something?
@ChryslerCares,Alright, so I was not expecting such a rapid failure. I can now report that my 2022 PaChy with ~6000 miles still shuts off on the freeway after having the recall software update performed. I am at a loss for words here. I drove on the freeway for less than 15 minutes after getting my car back from the dealer yesterday. Counting the prior times, this has happened 4 times in one week. Somewhat ironically, this was not an issue until I received the recall letter in the mail last week. I am going to hold off on condemning the dealer here, as they only know what Chrysler has told them. I honestly have no idea what Chrysler has told dealers at all.
In terms of experience before the software update, and after, it is pretty much the same. An alert chime sounded each time. Before the update, the dash reported that the vehicle was off and I needed to shift into P and press the brake to start, all at ~65 mph. After the software update, the same chime sounds, and now the dash reports that vehicle shutdown is imminent, but at that stage, motive power is already unavailable and coasting is the best I can hope for. In terms of getting it to start again, I have found something that works pretty rapidly for me. I pull over, shift to Park, turn vehicle off with push button, open driver door, close driver door (this seems to be a key step to power cycle) and then everything starts right up. If I don't open and close the door, the vehicle will not start at all.
So I hate to be so negative, but this software update is completely meaningless. If your vehicle is affected by this issue, the software update changes nothing. There is no way I will drive on the freeway, or transport my kids in the car which is the sole reason I bought this vehicle. I have opened a case with Chrysler and NHTSA. I'll be happy to report back on my experience trying to get this fixed.
Would you be able to help us here with the Chrysler Engineering Team? Like @sakeating, I have had this issue multiple times and have filed cases with the NHTSA. I also refuse to drive it on the highway and don't drive my kids in it. I work in healthcare and am familiar with recalls. This is a bad situation if you have a recall that is completely ineffective.
I understand 03A is a workaround until you can fix the root cause issue (the physical electrical short that is causing all motive power shutdown). But, you still need the workaround to actually work. We need an alarm that tells us that the short has happened and then at least 30 minutes to be able to find a way to pull over. (In some city freeway systems there are NO shoulders (like by I-94 going through Chicago) which is why we need so much time.
We all definitely appreciate your ambassadorship with your leadership and engineering to help fix this for us!
Hello,2022 PacHy owner here with about 6000 miles. I experienced the issue for the first time this week, and then twice the next day. My local dealer applied the software fix yesterday. I'll report back with my experience if it happens again.
Please keep us posted on this, as it is very important feedback for us. Thank you
William
Chrysler Cares
Thank you for providing us with your feedback on this. We are glad that you're safe. Was your vehicle showing any codes while shutting down? Please send us a PM, our team would like to investigate this further.Alright, so I was not expecting such a rapid failure. I can now report that my 2022 PaChy with ~6000 miles still shuts off on the freeway after having the recall software update performed. I am at a loss for words here. I drove on the freeway for less than 15 minutes after getting my car back from the dealer yesterday. Counting the prior times, this has happened 4 times in one week. Somewhat ironically, this was not an issue until I received the recall letter in the mail last week. I am going to hold off on condemning the dealer here, as they only know what Chrysler has told them. I honestly have no idea what Chrysler has told dealers at all.
In terms of experience before the software update, and after, it is pretty much the same. An alert chime sounded each time. Before the update, the dash reported that the vehicle was off and I needed to shift into P and press the brake to start, all at ~65 mph. After the software update, the same chime sounds, and now the dash reports that vehicle shutdown is imminent, but at that stage, motive power is already unavailable and coasting is the best I can hope for. In terms of getting it to start again, I have found something that works pretty rapidly for me. I pull over, shift to Park, turn vehicle off with push button, open driver door, close driver door (this seems to be a key step to power cycle) and then everything starts right up. If I don't open and close the door, the vehicle will not start at all.
So I hate to be so negative, but this software update is completely meaningless. If your vehicle is affected by this issue, the software update changes nothing. There is no way I will drive on the freeway, or transport my kids in the car which is the sole reason I bought this vehicle. I have opened a case with Chrysler and NHTSA. I'll be happy to report back on my experience trying to get this fixed.
William
Chrysler Cares
Hello,@ChryslerCares,
Would you be able to help us here with the Chrysler Engineering Team? Like @sakeating, I have had this issue multiple times and have filed cases with the NHTSA. I also refuse to drive it on the highway and don't drive my kids in it. I work in healthcare and am familiar with recalls. This is a bad situation if you have a recall that is completely ineffective.
I understand 03A is a workaround until you can fix the root cause issue (the physical electrical short that is causing all motive power shutdown). But, you still need the workaround to actually work. We need an alarm that tells us that the short has happened and then at least 30 minutes to be able to find a way to pull over. (In some city freeway systems there are NO shoulders (like by I-94 going through Chicago) which is why we need so much time.
We all definitely appreciate your ambassadorship with your leadership and engineering to help fix this for us!
This feedback is very important to us and we appreciate you providing us with your concerns. We completely understand everyone's frustration on this matter of this 03A recall for the loss of motive power. Our team is well aware and we are always finding ways to improve our vehicles. Right now our main focus is to provide all the affected vehicles the proper software update, this should make everyone aware that their vehicle is shutting down, if something does occur. Our technical team is keeping this closely monitored for any future repairs that might be related to this. We will keep everyone posted once we get further feedback with any upcoming changes. Thank you again for your patience.
William
Chrysler Cares
@snobrdrdan,As I've never had this happen with my '21.....
This can happen in ANY mode? (hybrid or electric only)
Once you stop....after a restart, you're good to go/drive again?
If so, is there a light on the dash for service or something?
This is only on the PacHys - not the gas only.
For most of us it seems to:
happen at highway speeds (above 60 mph)
there is no warning whatsoever
the car completely shuts down - no motive power whatsoever (although you can still steer)
The message on the dash says something about "shift to P and then restart" (see previous posts for exact wording)
Like @sakeating , I have found that opening and closing the driver's door is helpful before I press the power button to restart
You are good to go...until the next time. I had this happen to me 4x on one 2 hour trip - very frustrating and very scary when my whole family is with me. These days I don't drive it with anyone in it but me out of fear of hurting them. Also, I never go on the highway anymore - I just take local roads. This works for me as a daily driver but many others have no choice but to risk their safety on the highway.
Apparently yes. As long as you have a pacifica hybrid this could be an issue. Everyone else is reporting that it only happens on the freeway, which has been my experience as well. Check engine light comes on, and now with the software update, a turtle light comes one. After restarting the car, those lights disappear.As I've never had this happen with my '21.....
This can happen in ANY mode? (hybrid or electric only)
Once you stop....after a restart, you're good to go/drive again?
If so, is there a light on the dash for service or something?
Hello @ChryslerCares, before the software update, my dash displayed a check engine light. After the software update, it displays the check engine light and turtle. I attached a photo from last night after I pulled over. I also pulled a code using my OBDII scanner. The code reported is POA43 - Powertrain. The term "while shutting down" is extremely misleading. There was no time between the warning chime/lights and loss of power. There is no motive power available to use to pull over to the side of the road safely. In my experience, the software update only changed the graphics, and not the experience at all. I went on this drive specifically to check if I had the issue still and was watching for warning lights, so I noticed them immediately. The loss of power was immediate. I am sending a PM.Thank you for providing us with your feedback on this. We are glad that you're safe. Was your vehicle showing any codes while shutting down? Please send us a PM, our team would like to investigate this further.
William
Chrysler Cares
@ChryslerCares When I log into mopar.com and view the 03A recall for my 2020, the link to “Get notified when parts are available” continues to send me to an error page (for over a week now).
I also see an XD1 Warranty Extension issued March 1, 2023, but when I click on that I get a Page Not Found error.
How in the world can a major company leave broken links for so long? It contributes to a lack of confidence that Chrysler has even a basic level of competence.
I also see an XD1 Warranty Extension issued March 1, 2023, but when I click on that I get a Page Not Found error.
How in the world can a major company leave broken links for so long? It contributes to a lack of confidence that Chrysler has even a basic level of competence.
We just got our letter. This is so incredibly disappointing. The way this is being handled is unacceptable. The software update still puts our lives at risk. It puts us in the position of either not driving our van or trying to get rid of it, which to the later seems like it’ll be difficult because who wants to be put in this position. Has anyone been successful in getting a loaner van or getting a buyback?
I'm just sitting here quietly after having my 2022 Pacifica stall 7 times in 6 days. It's been in the shop for a month. They called and said it's fixed (software update). I obviously told them it's not fixed. They have told me they are going to start charging for the loaner. This car doesn't work and I can't put my family in it. @ChryslerCares , how is this acceptable? I've been working with corporate and now they don't even call me back. They said they were working on a buyback and then called me back 6 days later and said no. I guess I call a lemon law attorney now? Not really sure. Any solutions from anyone here?
Oh boy that's painful. I'm hopeful that once the dealer gets to look at my car again things will get resolved. I hope you get resolution quickly. I have considered asking the dealer to go for a ride along after they repair my vehicle.I'm just sitting here quietly after having my 2022 Pacifica stall 7 times in 6 days. It's been in the shop for a month. They called and said it's fixed (software update). I obviously told them it's not fixed. They have told me they are going to start charging for the loaner. This car doesn't work and I can't put my family in it. @ChryslerCares , how is this acceptable? I've been working with corporate and now they don't even call me back. They said they were working on a buyback and then called me back 6 days later and said no. I guess I call a lemon law attorney now? Not really sure. Any solutions from anyone here?
I am thinking I may just ask how much they will give me for it Monday. Carvana offered $40,000 two weeks ago but it's down to $36,000 now. I can't give them a broken vehicle either. This is definitely on Chrysler not the people that spent $50,000 on a new car.Oh boy that's painful. I'm hopeful that once the dealer gets to look at my car again things will get resolved. I hope you get resolution quickly. I have considered asking the dealer to go for a ride along after they repair my vehicle.
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