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FYI I had a engine coolant heater pump replaced but it took multiple months to get it fixed. I asked for actual cost of gas reimbursement for when EV mode wasn't working. They asked for credit card statements or receipts, so once I gave them my credit card statements with gas station charges over the repair time period, they approved the full amount.
if they do this for us it will be a big win, and really what I would expect in this situation
 

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They are probably trying to get us to give up and trade in our vans. I have been getting lots of emails from the dealership about “hay we have a newer Pacifica in stock” to which my response is nope not a another Pacifica after the battery issues, suspension issues, Uconnect issues…come on Chrysler, fix these known issues already


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Can a safety recall remain in effect forever without a fix? Or, will the NHTSA force them to fix it or replace them / buy back?
As suggested in another post everyone with an recalled Pacifica Hybrid should call NHTSA and register a complaint. The more of us that do it, the more pressure they'll put on Chrysler:
 

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2018 Pacifica Touring L + S
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What were your friends circumstances? ie Had they contacted Chrysler Cares requesting some compensation? Or was it just a cold call?
 

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I haven't heard anything, and I have talked to the dealer and Chrysler Cares. Even talked to the NHTSA. I wouldn't turn down $100 month, but really after 6+ months that is really a slap in the face.
 

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I haven't heard anything, and I have talked to the dealer and Chrysler Cares. Even talked to the NHTSA. I wouldn't turn down $100 month, but really after 6+ months that is really a slap in the face.
I began participating in the Z11 Recall rental reimbursement monthly program beginning 7/13. I asked at that time about the $100 gift card which I had heard through this forum that some customers had received. I am still waiting on mine. Call 800-853-1403, ask for the Z11 dept
 

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2018 Pacifica Touring L + S
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My friend had contacted Chrysler a couple of months ago requesting for compensation but the most recent call was out-of-the-blue. Hopefully others do receive the same.
My point is that your friend had contacted Chrysler. So it is not exactly a cold call to all hybrid owners. You have to initiate contact.
 
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I heard Chrysler is offering a $100 per month gift card until the recall is addressed. Is it true?
Very early after the recall was announced I contacted Chrysler Cares. They offered me a one-time $100 gift card. I stated that $100 was less than 2 tanks of gas. They increased it to two $100 gift cards but never mentioned anything about a continuing monthly offer.
 

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I started doing the rental end of may and submitted TWO MONTHS worth of rental receipt to the case manager. I have not yet receive a reimbursement check from either of the months I paid out of pocket. Tried calling the case manager a few times and her mailbox is full. Out of the blue someone from their department call me and offer me a 200 gift card (which two months ago they promised sending me a 100 dollar gift card which I never received) Long story short. .. I have no see any of their gift cards or rental check yet, I am on the third month rental.
 

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I heard Chrysler is offering a $100 per month gift card until the recall is addressed. Is it true?
It appears they are. After contacting them again two days ago, I missed their phone call then got the following (names removed to protect the innocent?):

"Dear xxxxxxxxx,

I am contacting you by email being that I am unable to reach you on the phone.
My name is xxxxxxxx and I am a Specialist at Chrysler Customer Care. I’m trying to contact you to speak with you about your 2017 Chrysler Pacifica Hybrid.

We previously processed a gift card for you and would like to offer you a gift card each month, until the remedy is available for Z11. Please give me a call back at your earliest convenience, so that you can take advantage of this offer. I can be contacted at phone number 1-833-611-9930 at extension nnnnnnn. We value you as a Chrysler customer.

Thank you for driving a Chrysler!

Respectfully,

xxxxxxxx
Chrysler Specialist"
 

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I too am in the exact same boat, however I’m on my 5th month of renting a vehicle. I had to ask for a manager above my case manager when my first 2 rental checks did not arrive when she kept telling me that they would. After escalating my case I was written the 2 checks. Now I haven‘t received my 3rd or 4th month check and called to inquire to find out that FCA had closed my case without telling me OR paying me. After posting a question to Chrysler Cares in this forum I finally received some communication that it was being looked into and they reopened my case with a new case number. I happen to receive a phone call from someone other than my CM to tell me about the $200 gift card they are now doing month over month, I asked her about my CM, she said she would message her to call me. Guess what… NO PHONE CALL! The lady from this forum representing Chrysler Cares told me that my case was closed due to inactivity; odd since I’m calling and emailing weekly to inquire about the status of my reimbursement checks. I just want what FCA promised they would do for me while I wait out this recall. Sadly, my van has to park outside in the 120 degree heat and hail further depreciating its value. It’s always been well cared for parked in my garage and now that is not possible.
While suffering through this recall and all its tribulations my other vehicle was hit with the same recall. 2021 Ford Expedition Max posed a fire risk and was under the same implications of not being parked in a structure or near other vehicles. Ford handled this with such ease, grace and kindness; something that I’ve yet to experience from FCA. Ford immediately issued me a rental of the exact same size, make and model, parked my vehicle on their lot while Ford figured out a solution to the issue. They called me after 3 months to tell me that not only had they found the solution, but already ordered the parts and installed them on my vehicle. It had been detailed and was ready for me to pick up at my earliest convenience with a $500 gift card. Talk about winning over a customer for a lifetime.

I’m so frustrated at this point that the stress this recall has imposed on my life is beyond explainable. Having to go through so many hoops and checks and balances is not how you should treat a loyal customer. The rare situtaion I found myself in when having 2 vehicles jailed under similar recall restrictions was quite the eye opener. Two completely separate manufacturers, two completely separate type engines (ICE and PHEV), and two VASTLY different experiences. Ford did it right. FCA not even close.
 

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Trouble getting the rental check is part of the reason I turned it down. Figured I would end up paying and it would be a pain to get my money back. Now if they paid first then it wouldn't be a problem. @ChryslerCares, can you confirm the $100 per month gift card, and how do we get it.
 
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