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2,144 Posts
Model Year:
2018
Gas / Hybrid:
gas
Trim:
Touring L Plus
You have to contact @ChryslerCares . You can hover your cursor over their user icon or name and click on Message.
Recall announced on 2017-1018 Pacifica Hybrids!
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I got my first $200 monthly gift card on 8/26. It is nice of them, but the fact they are not advertising it to all customers under this recall is just wrong. Not everyone is searching the internet and finds a post telling them about it or how to get it.
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6 Posts
I haven’t gotten a gift card for July or August, and it is now September. The assigned advisor‘s mailbox is full so I can never leave a message nor is she ever answering so I can speak with her. How can a program work this way? And if I want to work on a rental option, I also have to speak to the advisor as well. So no luck! And still no sign of a fix on the horizon, which is what I really want. Do other people have an advisor who is reachable?
Jennifer - thus far I’ve received my first month’s reimbursement for my rental, several more days I’ll be submitting my 2nd. I received my $100 gift card in June and the $200 late July. My representative’s name is Jenelle, I reach her at 833 611-9930 x 4062071. I too experienced a full mailbox for 7 to 10 days in Aug, which I attributed to vacation. I submit my documents to [email protected], which she does see. First step for rental program is to get a case number. Re. Gift card, search the email inbox that Chrysler has on file for you and search sender Concentrix who is the distributor of the cards (if they have your VIN among the impacted, they might have already sent, if not speak to a rep. You can also try Chrysler Cares at (800) 247-9753.) Good luck,
Tyrone
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6 Posts
Thanks Tyrone. I rechecked spam for any email but had done so before and there is nothing from the company (Concentrix) that is supposed to mail these cards. And tried to reach my rep Sherilee and spent an awful long time with a Chrysler Cares person because Sherilee’s voice mail is full and she is not available. I was told a number of things ending with the fact that Sherilee has suspended my case because apparently she is out for a while. Then I understand that nobody else can help me in her absence. So it’s a mess for sure. Sigh. The agent said, well, when she is back next week you can try to reach her and she can check on things for you….. not holding my breath.
I hope you’ve had some progress since your last message. Re your rep suspending your because she is out for a while and that nobody else can help you is ridiculous. I planned to ask my rep today about that and other matters, however her voicemail is full, LOL. When I do eventually speak to her and learn anything, I will let you know.
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6 Posts
No,progress, no news. kind of comical in addition to being terribly frustrating. I check my spam daily just in case. I don’t call my rep because I know she is out and nobody else is ca-able of helping. Voicemails is full so no way to leave a message in any case. Just the weirdest and most dysfunctional process ever.
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1 Posts
What I don't get is why this isn't a more publicized issue in the car media--a highly popular late model vehicle is unusable for its primary purpose and 7 months later Chrysler has offered absolutely nothing to the owners to remedy the situation. Why isn't car and driver or motor trend reporting on the terrible FCA experience? I'll never buy another FCA vehicle after the way they handled this and if I were looking for information about reliability of a new vehicle, I'd certainly want to hear that Chrysler doesn't stand behind their products and avoid FCA like the plague.
Couldn't agree more. What is funny is I got a post card about the stalling issue, Chrysler Pacifica stalling defect class action lawsuit settlement. When I first started reading it I thought it was about our fire recall. Then I realized it didn't even relate to the hybrid. Not sure why I even got the post card about it.
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18 Posts
We got the post card as well for our '18. I threw it away. Even if our hybrids were part of a winning suit, the lawyers get most of the settlement money. I was part of the "post card" $30 million Sylvania class action lawsuit for buying their falsely advertised headlights on 4 occasions. Total money spent on those headlights was over $200; my total compensation...... $8.65.
Oh and you got a post card because the law firm pulled the registration data from all 50 states and found all the relevant Pacifica owners addresses. More people affected = the higher $$ value a judge will grant the class, so the law firm tries to get as many names on the suit as possible.
Oh and you got a post card because the law firm pulled the registration data from all 50 states and found all the relevant Pacifica owners addresses. More people affected = the higher $$ value a judge will grant the class, so the law firm tries to get as many names on the suit as possible.
I did as well, after reading what is the pending settlement, I reached out to the number provided by the 3rd party administrative group and they were unable to answer what I thought were common sense questions. If you want to review the pending settlement (re ‘17 to ‘21 Pacificas) agreed to by the firm representing the Class & by FCA (but subject to the Court’s approval) go to consumerarbitrationprogram.com. I think it’s expansive but with many caveats. Does anyone know if this stalling issue had an associated recall, because one aspect of the pending settlement is that FCA is agreeing to repurchase or replacement provided the class member’s vehicle qualifies under their state’s Lemon Law and that FCA’s attempts to fix the vehicle gave failed.
Does not look like it covers me for any of the expansive suspension issues. The engine and transmission have been fine, 3 struts, full replacement for both upper and lower control arms, 4 pairs of strut mounts, replacement of sway bar end links, now at 80k needs another strut mount replacement, rack and pinion replacement and all 3 engine mounts. What a POS.
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1 Posts
There has been news of the fix coming.
It appears, as reported, Chrysler still doesn't know the reason for these fires definitively (I am not surprised, these things could be hard to reverse engineer), but at least they seem to be confident enough to advise using the cars per instructions after the fix. Fwiw
Chrysler Pacifica Hybrid fire-risk recall requires battery pack update
Stellantis NV in February put out a recall of 19,808 Chrysler Pacifica Hybrid minivans for fire risks. Only models from 2017 and 2018 were affected.
www.detroitnews.com
It appears, as reported, Chrysler still doesn't know the reason for these fires definitively (I am not surprised, these things could be hard to reverse engineer), but at least they seem to be confident enough to advise using the cars per instructions after the fix. Fwiw
I think a fix is coming. I did not get the early October GC either. https://static.nhtsa.gov/odi/rcl/2022/RCMN-22V077-7190.pdf
Most likely no battery replacement...a software update and 2 years of oil+tire, seems like they are asking the dealers to fill the tank 
.. see https://static.nhtsa.gov/odi/rcl/2022/RCMN-22V077-7190.pdf "We have identified conditions that potentially precede fire. The remedy addresses those conditions."
.. see https://static.nhtsa.gov/odi/rcl/2022/RCMN-22V077-7190.pdf "We have identified conditions that potentially precede fire. The remedy addresses those conditions."I know a fix (software update) is coming, but the card would have been for last month. Not to mention I haven't got a letter from Chrysler, nor have they called me about the fix. I emailed @ChryslerCares about the missing gift card. Not surprised I haven't heard from them.
Thanks for that link!
What is interesting, but not surprising, is that they are giving appointment priority to people who complained to Chrysler. On page 8, it shows that their call priority is people who got rentals first (the most expensive for Chrysler), then those that got gift cards (next most expensive for Chrysler), then everybody else (those who requested notification of the recall fix before those that didn't). It makes financial sense for them, but doesn't seem fair for those of us that didn't try to game their system by getting a rental we didn't want (if I had known about the gift cards, that would have been different!).
The 3 free oil changes and tire rotations for 2 years is a nice touch, I'll give them that.
For those that didn't notice: it looks like they are supposed to offer to bring the loaner/rental to you and pick up your PHEV. It says "If requested, dealer to provide pickup of Pacifica PHEV and/or delivery of loaner", which is more than just picking up and dropping off your car (courtesy transportation), but you also get the loaner.
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54 Posts
Grrr, just learned about the GC compensation program here. Yes, FCA should have notified all owners. Just PMd Chrysler Cares, we shall see what happens.
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