[Amphicar770]

I also happened to get an updated recall notice today. Sounds like they will replace the battery pack control module (BCM) and run a test on the battery pack. This process is supposed to take 1.5 - 2 days. Says they will provide rental vehicle or courtesy transportation, not clear if that is choice of owner or dealer?

Like others, my hope was that they would be replacing the battery itself. It says they will inspect and, IF NECESSARY, replace the battery pack. That's not reassuring. If my battery has degraded, more than it would have normally, due to a faulty BCM but is still within "passing" parameters I may have to pay for replacement 2-3 years sooner than otherwise.

I would also be curious to know if the 2017-18 models gave a different BCM than rhe later models. If not, why would it only be a problem with the earlier cars. Is FCA just, or are they throwing darts at the wall, or are they simply doing the lowest cost repair while leaving owners with expensive batteries prone to premature failure? I just don't know.

 

[M0Par]

I also happened to get an updated recall notice today. Sounds like they will replace the battery pack control module (BCM) and run a test on the battery pack. This process is supposed to take 1.5 - 2 days. Says they will provide rental vehicle or courtesy transportation, not clear if that is choice of owner or dealer?

Like others, my hope was that they would be replacing the battery itself. It says they will inspect and, IF NECESSARY, replace the battery pack. That's not reassuring. If my battery has degraded, more than it would have normally, due to a faulty BCM but is still within "passing" parameters I may have to pay for replacement 2-3 years sooner than otherwise.

I would also be curious to know if the 2017-18 models gave a different BCM than rhe later models. If not, why would it only be a problem with the earlier cars. Is FCA just, or are they throwing darts at the wall, or are they simply doing the lowest cost repair while leaving owners with expensive batteries prone to premature failure? I just don't know.

Everything we know so far indicates that whatever is occurring at the BCM level leads to runaway, catastrophic thermal overload. So far no reports of premature failures, fwiw.

 

[PacDave]

Grrr, just learned about the GC compensation program here. Yes, FCA should have notified all owners. Just PMd Chrysler Cares, we shall see what happens.

Don’t hold your breath! 😁

 

[PacDave]

…I would also be curious to know if the 2017-18 models gave a different BCM than rhe later models. If not, why would it only be a problem with the earlier cars. Is FCA just, or are they throwing darts at the wall, or are they simply doing the lowest cost repair while leaving owners with expensive batteries prone to premature failure? I just don't know.

Probably all of the above.

 

[ChryslerCares]

I know a fix (software update) is coming, but the card would have been for last month. Not to mention I haven't got a letter from Chrysler, nor have they called me about the fix. I emailed @ChryslerCares about the missing gift card. Not surprised I haven't heard from them.

Grrr, just learned about the GC compensation program here. Yes, FCA should have notified all owners. Just PMd Chrysler Cares, we shall see what happens.

Greetings!

To you both as well as any additional users facing concerns or questions regarding the Z11 recall, please know we are here to help the whole process run smoothly for you. Please send us a private message with your VIN to get started! The Chrysler Cares team greatly appreciates your patience as we actively work to remedy your concerns.

Hannah
Chrysler Cares

 

[tomtoday]

Greetings!

To you both as well as any additional users facing concerns or questions regarding the Z11 recall, please know we are here to help the whole process run smoothly for you. Please send us a private message with your VIN to get started! The Chrysler Cares team greatly appreciates your patience as we actively work to remedy your concerns.

Hannah
Chrysler Cares

I would DM @ChryslerCares but I do not have enough posts on this forum to do so. I am posting here:

I have a 2018 Pacifica Hybrid and have received the Z11 recall notice. I just scheduled service with my local Chrysler Dealer. I have downloaded the official resource guide for the recall from the thread on this forum so I know that the service takes 1.5-2 days to perform. My dealer seems to think that if the car is not throwing codes, the update will be faster than that. This makes me concerned that my dealer has not read the recall details. I do not have a rental or the gift card but I do want to make sure that I get the proper fix and the Mopar Vehicle Protection Essential Care Package I am entitled to. I fear that my wife and I will have to make sure this happens. I am contacting you to see if there is anything I can do to avoid a disagreement at the dealer and have a good service experience.

EDIT: after posting this, I can now DM. I have sent a DM to @ChryslerCares

 

[am8375]

Similar to @tomtoday I have a 2018 and have received the recall notice. I did DM @ChryslerCares but, unsurprisingly, have not received a response.

How do we ensure that all steps of the recall process are followed?

 

[1tg1]

Got my z11 recall done, guess it was just software, no word for me on any free oil changes in Toronto.

 

[jamito]

Got my z11 recall done, guess it was just software, no word for me on any free oil changes in Toronto.

How long did the dealership have your vehicle?

 

[relytgerg]

Z11 Recall work complete. I have little confidence it will work. Chevy tried to fix their Bolt fire problems with a software fix. It didn't work. Cars still caught fire. Selling my 2017 Pacifica tomorrow to a local Auto Mall and getting a good amount for it.

 

[hill]

Got my z11 recall done, guess it was just software, no word for me on any free oil changes in Toronto.

just about to ask if anyone had the software 'fix'. Can you confirm the Pacifica still charges at 6.6kW's? just asking, because another manufacture (shall remain nameless) did a plug in 'fix' by decreasing power/charge speed. I'd rather not get the fix - than find out all of a sudden we can only charge at 5kW's .... or even 3.6kW's.

 

[lacompas]

just about to ask if anyone had the software 'fix'. Can you confirm the Pacifica still charges at 6.6kW's? just asking, because another manufacture (shall remain nameless) did a plug in 'fix' by decreasing power/charge speed. I'd rather not get the fix - than find out all of a sudden we can only charge at 5kW's .... or even 3.6kW's.

That is non-sense, this is a safety issue, get the fix. I haven't seen a decrease in charge rate or range after the update.

 

[relytgerg]

just about to ask if anyone had the software 'fix'. Can you confirm the Pacifica still charges at 6.6kW's? just asking, because another manufacture (shall remain nameless) did a plug in 'fix' by decreasing power/charge speed. I'd rather not get the fix - than find out all of a sudden we can only charge at 5kW's .... or even 3.6kW's.

Didn't measure the kW's but seemed to have less range than the last time I charged to 100% which was, of course, many months ago. It's sold now so I can't do any more testing.

 

[PacDave]

So maybe not “nonsense” after all…

 

[rscott0]

Just adding my experience (so far) with the recall.

I was able to schedule an appointment online for the Z11 recall at the local dealership with only a few days wait. But, no loaners or rentals as an option (either a "waiter" or "have own ride"). I was OK with that, as our other car is electric. A nuisance, but no gas usage.

I brought it in yesterday at 10AM, and at 3:00 today they called to say that it was at 80% charge and asked if I wanted to bring it home to bring it down to 60%. So they've had the car a day and a half -- the expected completion time -- and they haven't even reached the first step in the recall (which is the drive the vehicle until the SOC is 60% or lower). Not a great sign.

I'm not holding my breath for a car wash and full tank of gas, or that it will be quick, but if they do the job right, I'll be happy.

UPDATE: It did take about a week (which may be due to several incomplete attempts at testing). No loaner/rental. They updated the software, the battery passed the test, and the battery did not need to be replaced. No car wash, interior wiping, or full tank of gas -- but they did leave me a full charge.

 

[robinabridge]

I just purchased a 2018 Limited and love it. Dealer (well Salesman) planned on doing Recall between handshake and pick up. Unsurprisingly to me the day of pickup they call to say recall isn't done do you still want it?
Anyhow, relevant info - Service manager explained to me that his understanding is software fix ensures that it never "overcharges" so maybe that's a match to post-recall = "decreased overall charge" and "decreased range"? I'm booked in for Nov 21 recall implementation. I intend to watch for other responses between now and then.

 

[rscott0]

Anyhow, relevant info - Service manager explained to me that his understanding is software fix ensures that it never "overcharges" so maybe that's a match to post-recall = "decreased overall charge" and "decreased range"? ...

I believe Chrysler could (at this point) be in legal hot water if the range decreases.

Specifically, the recall notice (https://static.nhtsa.gov/odi/rcl/2022/RCONL-22V077-4454.pdf) and the FAQ they provided for the recall (https://static.nhtsa.gov/odi/rcl/2022/RCMN-22V077-7190.pdf) both have wording that say that the fix will change the software to "monitor the conditions" and that the remedy "alerts the driver". It is pretty clear that the change in the software passively detects an abnormal condition, and will only do something different if that condition is detected.

If they did have to decrease the range or slow charging to prevent the conditions leading to the fires, and the recall notice said so, that's fair (although people would still have a right to complain that they didn't get what was advertised). Preventing fires is more important than honoring promises made about the car. But to suggest to people that the fix is passive until out-of-range conditions are detected, but also decrease the range (without informing them), is a very different story.

So I would be quite surprised to see the range change.

 

[rscott0]

I was able to schedule an appointment online for the Z11 recall at the local dealership with only a few days wait. But, no loaners or rentals as an option (either a "waiter" or "have own ride"). I was OK with that, as our other car is electric. A nuisance, but no gas usage. ...

Well, it's now been just about 4 business days -- twice as long as Chrysler's recall FAQ promises. Tomorrow being Saturday (half day), it may well be Monday, close to a full week.

 

[r3d3nvy]

Well, it's now been just about 4 business days -- twice as long as Chrysler's recall FAQ promises. Tomorrow being Saturday (half day), it may well be Monday, close to a full week.

I'm on the same boat. I actually took mines in on Monday morning and as of today (Friday) they still have it. I was told they had to drive it (discharge it to under 60%) then charge it, wait/let it rest, then retest. As of today, they told me they are doing the test again and opening up a star case to see they should do. There is another forum that also mentioned they ended up doing the recall and within about 2 weeks check engine turned on and gave an error code for the hybrid battery pack. Advisor said recently it's been taking the recall about 4 days as @rscott0 mentioned.

Z11 RECALL REPAIR THREAD & BATTERY REPLACEMENT POLL

@dhix86 Thanks for the info. Keep us posted! I'm curious if now they will replace the battery and if it will fall under the recall or if they do something else.

www.pacificaforums.com

Check Engine Light (P0EDD code) and Speaker Failure...

So here is what happened with my Z11 recall: Eight days and less than 126 miles (mostly electric) after z11 recall was completed (along with prepaid oil and tire service), we got the check engine light right by our home and immediately parked the car. OBD-II scanner pulled P0EDD Code, which my...

www.pacificaforums.com

 

[tturkstra]

I got my recall done Thursday. Supposed to take 2 days but took 3 hours. I knew the battery needed to be discharged so I dropped it off with 10%. Got it back with 10%. Pretty sure no charging or discharging took place. All they did was a software update. I don't think they have a charger. I will check charge rate tonight. There is another more recent thread on this, so I will post there instead.