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How would I Know which month it was built?
From the Owner's Manual available at https://www.mopar.com/chrysler/en-us/care/owners-manual.html:

Certification Label


As required by National Highway Traffic Safety Administration regulations, your vehicle has a certification label affixed to the driver’s side door or pillar. This label contains the month and year of manufacture, Gross Vehicle Weight Rating (GVWR), Gross Axle Weight Rating (GAWR) front and rear, and Vehicle Identification Number (VIN). A Month-Day-Hour (MDH) number is included on this label and indicates the Month, Day and Hour of manufacture. The bar code that appears on the bottom of the label is your VIN.
 

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1) I called the Chrysler number: 1-800-853-1403 on Sunday 2/25/18 at 10:45 am, EST. Spoke with customer care who told me, “If you have had the T23 update you do not need the U01. They are the same software update.”
2) I also chatted with a customer agent last night who told me the same thing, "and as far as recalls as long as both the recalls have been completed your vehicle is safe to drive since both recalls uses the same software."
3) Taken from Chrysler Cares posts in this thread...If your vehicle had either of these repairs completed (the T23 or TSB 18-069-17), the vehicle will NOT require the U01 software and the recall will show as complete.

My car had the T23 in September 2017 and stalled in January 2018. @Chrysler Cares, is my car safe? I don't think so.
Hello momof4crazies,
As we have mentioned on the other thread, we would like to look into this further and are awaiting a private message if you need any assistance.
Julie
Chrysler Social Care Specialist
 

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reply...

I don't know what you need to look at in regards to my VIN number. Please answer below...

1) I called the Chrysler number: 1-800-853-1403 on Sunday 2/25/18 at 10:45 am, EST. Spoke with customer care who told me, “If you have had the T23 update you do not need the U01. They are the same software update.”
2) I also chatted with a customer agent last night who told me the same thing, "and as far as recalls as long as both the recalls have been completed your vehicle is safe to drive since both recalls uses the same software."
3) Taken from Chrysler Cares posts in this thread...If your vehicle had either of these repairs completed (the T23 or TSB 18-069-17), the vehicle will NOT require the U01 software and the recall will show as complete.

Are any of the statements above false?



Hello momof4crazies,
As we have mentioned on the other thread, we would like to look into this further and are awaiting a private message if you need any assistance.
Julie
Chrysler Social Care Specialist
 

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Discussion Starter #145
**If you experience a sudden loss of motive power PLEASE file a report at NHTSA.gov.**

Love that social media is keeping this dangerous issue alive. Keep questioning...keep demanding answers, people. This smells fishy. Nowhere on the T23 recall notice did it mention a sudden loss of motive power. I’ve read accounts of several drivers experiencing the stall AFTER the T23 recall was performed.
 

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I don't know what you need to look at in regards to my VIN number. Please answer below...

1) I called the Chrysler number: 1-800-853-1403 on Sunday 2/25/18 at 10:45 am, EST. Spoke with customer care who told me, “If you have had the T23 update you do not need the U01. They are the same software update.”
2) I also chatted with a customer agent last night who told me the same thing, "and as far as recalls as long as both the recalls have been completed your vehicle is safe to drive since both recalls uses the same software."
3) Taken from Chrysler Cares posts in this thread...If your vehicle had either of these repairs completed (the T23 or TSB 18-069-17), the vehicle will NOT require the U01 software and the recall will show as complete.

Are any of the statements above false?
I don't see a false statement in the above with the information that has been provided.

Just to be clear here - Chrysler released a recall for a specific identified stalling condition. You need to understand that there may also be other failure modes that cause stalling (that may be outside the software domain and/or just simply an isolated occurrence on this vehicle). If your vehicle did stall after having T23 or U01 (or was after the production change date) then you need to work with the dealer and/or ChryslerCares to get it fixed.

It's clear that there is some emotion involved (and I understand that) but there is a path to resolution - work with the dealer/CC and/or go through the Lemon Law route if you have a case.

John.
 

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@matthewsjl:

Momof4crazies says she experienced a stall after the earlier patch was installed. So does jwbeyers at post 993 in http://www.pacificaforums.com/forum/474-chrysler-pacifica-minivan-issues-problems/2937-vehicle-shut-off-while-driving-100.html#post411714

There may be others, and someone referred to Facebook threads (I don't do Facebook.) Also, people open new threads with this issue because they don't find it (or don't look) and the moderators don't always merge them. There is a lively discussion in progress on http://www.pacificaforums.com/forum/474-chrysler-pacifica-minivan-issues-problems/31322-2017-engine-stall-recall-3.html#post414826 - I think you have been on that thread.

What this is boiling down to is whether U01 (and predecessors) have cured what it states is its action. And it is between the owner and the dealer service centers, and there has to be a confirmed case or two where the stalling issue occurred after one of the patches was applied. We can argue back and forth about FCA's apparent sudden discovery that U01 was included in the prior patches, but only incidents will tell us if the patch is working. And yes, it is possible for there to be more than one failure mode with these symptoms. That does not negate U01/EGR/PCM, but then it would no longer be a complete fix. That a van is vulnerable to one mode of failure does not (in our present state of ignorance) preclude exposure to another mode.
 

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We can argue back and forth about FCA's apparent sudden discovery that U01 was included in the prior patches, but only incidents will tell us if the patch is working. And yes, it is possible for there to be more than one failure mode with these symptoms. That does not negate U01/EGR/PCM, but then it would no longer be a complete fix. That a van is vulnerable to one mode of failure does not (in our present state of ignorance) preclude exposure to another mode.
I'm not debating or arguing any of the above - in fact I completely agree. However, we can't assume on the information given whether the failure experienced by an individual is down to a one-off or a systemic flaw. The place where people are jumping to as of now is that any stall is a systemic flaw.....

Emotions run high with issues like this an I understand that. However, I genuinely believe that ChryslerCares is present on this forum and is trying to help - their presence benefits us all and in this case, they asked for a VIN in a PM and then got back verbiage questioning in an aggressive manner. Honestly, they're here to help and being the front end in a tough crowd, they deserve better than that. Let them help work the problem/process.

Which draws us back to the original thing..... if you've got an issue, there is a process. Visit the dealer, get it checked and if you need to involve CC.

Cheers,

John.
 

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Good morning everyone,

I am following up as I see on this thread this may need to be said again: If anyone has concerns they are still experiencing, we would be more than happy to offer our assistance. Please send us a private message with your VIN and additional details of your concern. We would like to add an additional layer of assistance while you have this further looked into by your dealer.
Julie
Chrysler Social Care Specialist
 

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I haven't been following this thread closely for a while, but I am certain that my vehicle was also one of the ones that stalled after the T23 update. As far as I can tell, the T23 update was installed on my vehicle before I purchased it, as it has always said complete for me on the MOPAR website. We purchesed the vehicle October 15, 2017 and it stalled on October 27, 2017. I checked the MOPAR site this morning and it says that U01 has been completed. So, I'm pretty sure there are multiple stalling issues present and this solution is not a cure-all. I know at the time my car was in the dealership that a part was replaced as a shot in the dark fix and we haven't had any issues since, but this new development is very concerning to say the least.
 

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Sorry for the all CAPS below but I just copied and pasted this from the NHTSA website for a complaint on February 23, 2018.

ENGINE SHUT OFF WHILE DRIVING AT APPROX. 25MPH ON A SNOW COVERED STREET IN THE DARK. LOST ALL POWER AND ELECTRICAL SYSTEMS AND WAS STRANDED IN MIDDLE OF STREET WITH TRAFFIC ALL AROUND. ENGINE RESTARTED AFTER A NUMBER OF ATTEMPTS. VEHICLE HAD PREVIOUSLY BEEN UPDATED WITH RECALL TO ADDRESS THIS ISSUE IN JANUARY OF 2017 (U01/NHTSA 18V-049). CONTACTED CHRYSLER AND WAS TOLD THEY ARE AWARE OF THE ISSUE AND EXPECT ANOTHER SOFTWARE RECALL TO BE READY IN APRIL. THEY REQUESTED THE VEHICLE BE TAKEN OUT OF SERVICE AND PROVIDED AN RENTAL CAR UNTIL UPDATE WILL BE MADE AVAILABLE.

This makes it seem like U01 is not the actual fix and another software update will be coming out? The information in this complaint does not match up with what has been discussed on the last couple pages of this thread. This all is extremely confusing and Chrysler's handling of this entire issue has been abysmal. @ChryslerCares can you weigh in on this if it is indeed accurate that a software upgrade separate from T23/U01 is incoming?
 

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Pacificaminivanfan also posted that on the SHUTOFF thread, post 1021 on page 103
http://www.pacificaforums.com/forum/474-chrysler-pacifica-minivan-issues-problems/2937-vehicle-shut-off-while-driving-103.html#post417218

I replied
I would just point out that neither of these are the stalls U01 (and EGR/PCM) addressed, since the vehicle did not immediately restart. [and I don't think "all" power lost is symptom either -- just power steering and brake assist fading.] As has been stated by many of us, U01/PCM/EGR is not a universal fix, and it is not clear yet if it a complete fix for 2017 stall/restart/no codes. But I think it is safe to say it IS "a" fix, and should be applied. The NHTSA note about another update in the works is very interesting news. @ChryslerCares - can you confirm?


I think it would also be helpful for @ChryslerCares to clarify something else:
FCA's position is that PCM/EGR negates the need for U01. Given that, do vans still need PCM and/or EGR if they have not gotten them if they get U01? It is getting a bit confusing.
 

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My vehicle would also not immediately restart. In fact, it was completely unable to shift out of drive, and the engine was cycling repeatedly, and technically would not "shut off". All electronics were affected and completely non-operational.

Pacificaminivanfan also posted that on the SHUTOFF thread, post 1021 on page 103
http://www.pacificaforums.com/forum/474-chrysler-pacifica-minivan-issues-problems/2937-vehicle-shut-off-while-driving-103.html#post417218

I replied
I would just point out that neither of these are the stalls U01 (and EGR/PCM) addressed, since the vehicle did not immediately restart. [and I don't think "all" power lost is symptom either -- just power steering and brake assist fading.] As has been stated by many of us, U01/PCM/EGR is not a universal fix, and it is not clear yet if it a complete fix for 2017 stall/restart/no codes. But I think it is safe to say it IS "a" fix, and should be applied. The NHTSA note about another update in the works is very interesting news. @ChryslerCares - can you confirm?


I think it would also be helpful for @ChryslerCares to clarify something else:
FCA's position is that PCM/EGR negates the need for U01. Given that, do vans still need PCM and/or EGR if they have not gotten them if they get U01? It is getting a bit confusing.
 

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Sorry for the all CAPS below but I just copied and pasted this from the NHTSA website for a complaint on February 23, 2018.

ENGINE SHUT OFF WHILE DRIVING AT APPROX. 25MPH ON A SNOW COVERED STREET IN THE DARK. LOST ALL POWER AND ELECTRICAL SYSTEMS AND WAS STRANDED IN MIDDLE OF STREET WITH TRAFFIC ALL AROUND. ENGINE RESTARTED AFTER A NUMBER OF ATTEMPTS. VEHICLE HAD PREVIOUSLY BEEN UPDATED WITH RECALL TO ADDRESS THIS ISSUE IN JANUARY OF 2017 (U01/NHTSA 18V-049). CONTACTED CHRYSLER AND WAS TOLD THEY ARE AWARE OF THE ISSUE AND EXPECT ANOTHER SOFTWARE RECALL TO BE READY IN APRIL. THEY REQUESTED THE VEHICLE BE TAKEN OUT OF SERVICE AND PROVIDED AN RENTAL CAR UNTIL UPDATE WILL BE MADE AVAILABLE.

This makes it seem like U01 is not the actual fix and another software update will be coming out? The information in this complaint does not match up with what has been discussed on the last couple pages of this thread. This all is extremely confusing and Chrysler's handling of this entire issue has been abysmal. @ChryslerCares can you weigh in on this if it is indeed accurate that a software upgrade separate from T23/U01 is incoming?
Hi ESagle,

We wouldn't be able to speculate on this complaint from the NHTSA website. The U01 recall address the engine control software that may cause engine stall without prior warning, without lighting a Malfunction Indicator Lamp and without setting any Diagnostic Trouble Code. In the majority of cases, the stalling occurs at low speed, while decelerating, while at idle or while negotiating a turn. If this recall has been performed and you're still having trouble, feel free to send us a direct message.

Thank you,

Jasmine
Chrysler Social Care Specialist
 

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Probably because the law requires an action plan for any VIN that was subject to a recall.
 
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