2017+ Chrysler Pacifica Minivan Forums banner

1 - 20 of 21 Posts

·
Registered
Joined
·
25 Posts
Read the part under service action again. It says "[t]he remedy for this condition is not currently available." You can't take it in and get it fixed because they haven't figured out how to fix it yet.

I went car shopping last weekend and went to a dealer with about 6 hybrids. When we arrived, they informed us that the hybrids are all subject to this recall, they cannot sell them, and they do not know when they will be allowed to sell them.
 

·
Registered
Joined
·
580 Posts
It applies to Pacificas manufactured between November 2017 and March 2018, both hybrid and gas versions. They have figured out how to fix it, it requires a new pinch bolt, but they have not yet shipped out the parts to the dealers The work should take about an hour and a half unless the inspection finds that there is already damage to other steering components.

If that dealer had 6 hybrids they couldn't sell then they must have been 2018s and pretty old ones at that.
 

·
Registered
Joined
·
31 Posts
Read the part under service action again. It says "[t]he remedy for this condition is not currently available." You can't take it in and get it fixed because they haven't figured out how to fix it yet.
You must have received a different version of the recall than I did. Per the one I received it can be fixed now and will take about 30 minutes to replace the bolt and inspect the right front knuckle and control arm. Or about 2 hours if they need to replace the control arm. I called my dealer and they are making appointments for it.
 

·
Registered
Joined
·
25 Posts
If that dealer had 6 hybrids they couldn't sell then they must have been 2018s and pretty old ones at that.
Yeah, and in retrospect, I'm kind of glad he couldn't sell it to me, because I might have bought it. We went to five dealers that day (Chrysler/Honda/Toyota then revisited the Pacifica/Odyssey at a second dealer) and the salesman at that place was by far the best. He introduced himself and asked our names (3 dealerships we had to introduce ourselves) he did a thorough job of explaining the car features better than any of the other salespeople, and tried to sell us a car without being overly pushy, and when we left he offered to help us find a car we want since he didn't have exactly what we wanted and sent me a text message with his number to get in touch if we want his help.

That said, the Hybrids on the lot were so ill-kept that some of them had cobwebs on the interior, and he had to jump one to take it for a test drive. So, while I would highly recommend Juan at Tracy Chrysler I can't recommend the dealer for whom he works.
 

·
Registered
Joined
·
23 Posts
Discussion Starter #6
You must have received a different version of the recall than I did. Per the one I received it can be fixed now and will take about 30 minutes to replace the bolt and inspect the right front knuckle and control arm. Or about 2 hours if they need to replace the control arm. I called my dealer and they are making appointments for it.



You're lucky, I just checked w/ my dealership and they don't have any parts so I have to wait on it..
 

·
Registered
Joined
·
2,176 Posts
You're lucky, I just checked w/ my dealership and they don't have any parts so I have to wait on it..
Hi tyc,
We're sorry to hear about this. Please feel free to send us a private message once you are able to visit your dealer to complete this recall along with any other concerns you may have. We're happy to provide you with additional assistance during that process.


Yeah, I just scheduled the recall with my local dealer. They confirmed they have the parts and it won’t take long to fix.
Hi PacDave,
That's great new. Please reach out to us via private message if you have any questions or concerns before or after this recall is completed.

Lydia
Chrysler Social Care Specialist
 

·
Registered
Joined
·
651 Posts
I went car shopping last weekend and went to a dealer with about 6 hybrids. When we arrived, they informed us that the hybrids are all subject to this recall, they cannot sell them, and they do not know when they will be allowed to sell them.
They may have been right, or more likely, they were flat out wrong. Would be pretty rare odds-wise to have all 6 fall within that specific time window for the recall (which may need to expand but right now it's pretty narrow).

It's mind boggling how much disinformation the salesfolk spew, they're either simply ignorant or it's totally intentional, don't know which. Whatever they say, always do your own checking and research, never take their word for it.
 

·
Registered
Joined
·
25 Posts
They may have been right, or more likely, they were flat out wrong. Would be pretty rare odds-wise to have all 6 fall within that specific time window for the recall (which may need to expand but right now it's pretty narrow).

It's mind boggling how much disinformation the salesfolk spew, they're either simply ignorant or it's totally intentional, don't know which. Whatever they say, always do your own checking and research, never take their word for it.
Usually they lie to make a sell. I can't imagine a salesperson lied to me to avoid selling me a car when he has multiple of the same on the lot. It is possible they are dumb and just assumed the recall applies to all 2018 PacHy's and didn't check the actual VINs.

I did do my own research - after the fact. I looked up the recall, found out there was in fact a stop-sale recall in place, discovered that type of recall is not the worst there is (there can also be a a stop-drive recall). I also learned there is a $21,000 penalty if they violate the stop-sale order, but that there is also a loophole they can use by selling the vehicle used. It's a good sign the salesperson didn't offer to sell it to me used (because that would void the federal tax credit).


On the other hand, I just checked the VIN again and the car now says there are "0 unrepaired recalls," yet the salesperson has called or texted me to let me know the car is available. It's also odd that he had know idea when the repair would be available but less than a week later it has been repaired. I suppose I could see if a local dealer will trade for the car, but I'm not certain I want a hybrid that has been sitting on the lot for year.
 

·
Registered
Joined
·
1,263 Posts
Safety Recall V15 April 2019

USA version
https://www.dropbox.com/s/p018k0f6dw9bvrv/V15 USA April 2019.pdf?dl=0

CDN version
https://www.dropbox.com/s/omc4za6054f5jci/V15 CDN April 2019.pdf?dl=0

2018 (RU) Chrysler Pacifica

NOTE: This recall applies only to the above vehicles. Some vehicles may have
been identified as not involved in this recall and therefore have been excluded
from this recall.

The right front lower control arm knuckle pinch bolt on about 47,780 of the above
vehicles may experience a loss of clamp load at the right front lower control arm
ball joint, potentially resulting in the right front lower control arm ball joint
separating from the steering knuckle. A separation of the right front lower control
arm from the steering knuckle may allow the knuckle to rotate while driving
resulting in a loss of directional control, which may increase the risk of a crash
without prior warning.
 

·
Registered
Joined
·
372 Posts
Mine is done - super quick if no damage to control arm. Honestly I could have done it myself but for record keeping and warranty purposes I took it in.
 

·
Registered
Joined
·
23 Posts
Discussion Starter #13
Just dropped my van off today. I checked parts Dept and they said it's in stock now. It might take a while as I have about 8+ other issues that needs to be looked into. I got a loaner, but I really hate having to add gas 😞
 

·
Registered
Joined
·
160 Posts
My dealer (Dick Hannah Vancouver, WA) has told me twice now that parts wont be available until August! What gives?

Since I have to take it in to have the L1 EVSE replaced (yes, full appointment to replace the EVSE which errors just plugged into the wall) I'm insisting on them at least inspecting the joint.

Once again, great van, terrible service model.
 

·
Registered
Joined
·
1 Posts
I got my notice last week. My dealership had the part (Phillips Chrysler, Ocala FL) and I was able to schedule an appointment for three days later. I dropped it off and an hour and a half later it was done.
 

·
Registered
Joined
·
11 Posts
I got the letter a week ago (my PacHy was built on Feb-2018). I just scheduled an appointment for next Tuesday. My dealer is in Georgetown, TX and said they have the part.
 

·
Registered
Joined
·
477 Posts
My dealer (Dick Hannah Vancouver, WA) has told me twice now that parts wont be available until August! What gives?

Since I have to take it in to have the L1 EVSE replaced (yes, full appointment to replace the EVSE which errors just plugged into the wall) I'm insisting on them at least inspecting the joint.

Once again, great van, terrible service model.
I’d try another dealer. They could have the parts tomorrow if they really wanted to. I took mine in to the dealer at around 7AM in the morning and was happily on my way by 7:45.
 

·
Registered
Joined
·
477 Posts
My service department has supposedly had parts on order since June... Still not arrived yet.
You should push them to have the part delivered immediately. If you’re still driving the vehicle there’s a possibility you could suddenly lose steering control. If they can’t get it fixed quickly I’d try other nearby dealers.
 
1 - 20 of 21 Posts
Top