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I took the van to have the latest recall performed; the V53 recall. Since I had to take the van in, I asked that the ESS system be looked at since the system has not operated for months now regardless of the length of trips taken, including several hundred miles on the highway. Just picked up the van and was told that both batteries tested bad and were replaced under warranty (van in service 22 months with 4,500 miles). ESS system working properly now - we will see how long this lasts. Prior to taking the van in, other than ESS system not working, no issues with starting, engine shutting off randomly, etc. If it weren’t for the recall, I would not have taken the van in just for the ESS issue. I’m glad I did as the main battery would have failed at some point. BTW, I was given a 2018 PacHy as a rental - quite impressed with the drive train in the short time I had it.
 

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No, I was surprised that even after both batteries were replaced along with the recall performed that all radio and SAT presets were intact.
 

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Shadow5501,
Thanks for the info and the pictures on this screw up. I had mine done on Monday. I hope they did everything shown. They only had the van in the "fix-it" area for about 35 minutes. I got the notice about a week ago. No need to reset radio stations here.
 

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I took the van to have the latest recall performed; the V53 recall. Since I had to take the van in, I asked that the ESS system be looked at since the system has not operated for months now regardless of the length of trips taken, including several hundred miles on the highway. Just picked up the van and was told that both batteries tested bad and were replaced under warranty (van in service 22 months with 4,500 miles). ESS system working properly now - we will see how long this lasts. Prior to taking the van in, other than ESS system not working, no issues with starting, engine shutting off randomly, etc. If it weren’t for the recall, I would not have taken the van in just for the ESS issue. I’m glad I did as the main battery would have failed at some point. BTW, I was given a 2018 PacHy as a rental - quite impressed with the drive train in the short time I had it.
Keep us updated on your ESS concern, DSQUIRT. If any questions arise in the future, you're more than welcome to send us a private message. We'd be glad to help.

Jasmine
Chrysler Social Care Specialist
 

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I'm scheduled to bring ours in a week from tomorrow. We haven't experienced any issues related to this recall, and [knock on wood] with the exception of the infotainment system freezing up one time during a road trip, we haven't had any major issues with our Pacifica since we purchased it used last August. The infotainment system has frozen a couple times but a restart has always cleared it.
 

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Shadow5501,
Thanks for the info and the pictures on this screw up. I had mine done on Monday. I hope they did everything shown. They only had the van in the "fix-it" area for about 35 minutes. I got the notice about a week ago. No need to reset radio stations here.
By "fix it area" do you mean they pulled it off to the side and did the work on the ground? Ours was on a lift so they could remove the front splash panel and inspect the ground connection on the bottom of the engine. Took an hour.
 

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By "fix it area" do you mean they pulled it off to the side and did the work on the ground? Ours was on a lift so they could remove the front splash panel and inspect the ground connection on the bottom of the engine. Took an hour.
Well,.....?? Unless you watch from the door, do any of us really know what they did. I have no reason to not trust them at this point in time, but that could change. Service manager was talking to someone as a person got me out of the waiting area and ushered me out the door. He knew nothing about the fix. I would have asked the serviceman, but he was busy. I did read later that what you described was the way to fix it. I did see they took the van inside right away, so maybe they did the full, correct job. Maybe they work faster than your dealer does?:wink2:
 

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Well,.....?? Unless you watch from the door, do any of us really know what they did. I have no reason to not trust them at this point in time, but that could change. Service manager was talking to someone as a person got me out of the waiting area and ushered me out the door. He knew nothing about the fix. I would have asked the serviceman, but he was busy. I did read later that what you described was the way to fix it. I did see they took the van inside right away, so maybe they did the full, correct job. Maybe they work faster than your dealer does?:wink2:
It turns out that there was a training session going on when I arrived (early morning) and it ran over a bit, so took a bit longer. No matter. I had my Kindle and they had the July '19 issue of Road & Track. And I didn't have a hot date on my schedule.
 

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I posted this in another thread regarding doors opening intermittently, but it bears repeating in this recall thread. I took my Pacifica in last week for the Power Steering Assist Recall, and I'm now experiencing several issues I never had before. This includes all the doors opening when the vehicle is started, intermittent loss of the backup camera, and intermittent message about the rear park assist being disabled. My guess is some rookie technician didn't perform the recall correctly. I asked the Service Advisor what exactly was done for the recall when I picked up my vehicle, and he had no specific information whatsoever. This is a perfect example of why I dread having warranty work done.
 

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I posted this in another thread regarding doors opening intermittently, but it bears repeating in this recall thread. I took my Pacifica in last week for the Power Steering Assist Recall, and I'm now experiencing several issues I never had before. This includes all the doors opening when the vehicle is started, intermittent loss of the backup camera, and intermittent message about the rear park assist being disabled. My guess is some rookie technician didn't perform the recall correctly. I asked the Service Advisor what exactly was done for the recall when I picked up my vehicle, and he had no specific information whatsoever. This is a perfect example of why I dread having warranty work done.

I wouldn't dread warranty work, I'd dread work after the warranty expires.

I had the recall performed last week. I was in and out in about a half hour, but my local Service Dept. was dead when I got there and they got my van in right away.

I've said it before, and I'll say it again; modern vehicles with so many sophisticated electronic systems like the Pacific live or die - literally - on their grounds, and this recall reinforces this. I don't remember how many grounds there are in a Pacifica, but I wouldn't be surprised if there is - if not a recall - but a service bulletin at some point directing techs to check and clean all chassis ground points. Virtually all of the quirks/issues/complaints I've read about on this board can be easily explained by two words:

bad ground
 

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With that said, the cynic in me would wonder if the fix was even done, maybe the tech looked at the connection, saw it was shiny and called it a day.
I always wonder that also. I bet that Chrysler would spank a dealer if the vehicle had issues related to this fix, or lack thereof, after the dealer had been paid to perform the recall.
 

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I had my V53 fixed when I was getting a brand new transmission in May. But that is another story.
I have heard that 'bad grounds' can cause a host of problems in boats, trucks, etc. I noticed that the "lift-gate opener signal" is now sounding as clear as a bell, like when I first got the Pacifica. It had developed over time a (if I may) a "congestion or shrill" sound, before the fix. Many people on the forum had the same development with the lift-gate signal and had it fixed. (I wonder what that fix was?).
Now I was thinking maybe a lot of the problems that were experienced in the previous years and talked about here, have been related to this "bad ground". They recalled over 175,000.

Do any of you think likewise?
Just curious!
 

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Thank you Shaddow5501 for the link to the Chrysler remedy instructions for the V53 Recall.

The V53 Recall is supposed to be a safety fix for the Power Steering Assist. The trouble is, I don't see anything in the fix relating to the Power Steering. I only see cable eyelets coming from the Transmission and the Auxilary Battery that connect to a ground stud; nothing involving the Power Steering. I see that this recall is only for Pacificas with ESS, which are the only cars with an Auxiliary Battery. That means that the real cause of this problem is the heat shrink adhesive and/or insulation around the Auxiliary Battery eyelet that causes an intermittent or loose battery ground connection at the grounding stud. This would also explain why the ESS appears to work once again only after this recall is done. Why they called this a Power Steering Assist problem, one has to only guess. Has anyone else seen their ESS suddenly come back to life after having the V53 Recall done?
 

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Thank you Shaddow5501 for the link to the Chrysler remedy instructions for the V53 Recall.

The V53 Recall is supposed to be a safety fix for the Power Steering Assist. The trouble is, I don't see anything in the fix relating to the Power Steering. I only see cable eyelets coming from the Transmission and the Auxilary Battery that connect to a ground stud; nothing involving the Power Steering. I see that this recall is only for Pacificas with ESS, which are the only cars with an Auxiliary Battery. That means that the real cause of this problem is the heat shrink adhesive and/or insulation around the Auxiliary Battery eyelet that causes an intermittent or loose battery ground connection at the grounding stud. This would also explain why the ESS appears to work once again only after this recall is done. Why they called this a Power Steering Assist problem, one has to only guess. Has anyone else seen their ESS suddenly come back to life after having the V53 Recall done?
That ground has multiple connections and since the power steering is electric, I'm guessing it's affected as well.
 

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OK, so if only the cars with ESS got Recall V53, does that mean that cars without ESS don't have power steering? No, it means that the cause of the problem is entirely with the Auxiliary Battery cable eyelet and how it affects the Auxiliary Battery, the ESS, and the other grounds connected to that grounding stud. No ESS, no problem!

Recall V53 should have been labeled as a grounding problem possibly affecting many different things connected to that grounding stud and not solely a power steering problem. Otherwise, owners of Pacificas that don't have ESS (but that have power steering) would have also gotten the recall!

This means that the the Auxiliary Battery cable eyelet going to the grounding stud is where the problem is. If you have no ESS then there is no Auxiliary Battery or Auxiliary Battery cable, and there is no power steering problem.

So what does this mean? It means that mechanics that are performing Recall V53 should be made to realize that the Auxiliary Battery cable eyelet is the cause of this entire problem, and that every attempt to clean this eyelet properly including it's contacts with the grounding stud and nut, and it's propensity to cause a loose or incomplete ground, is the only thing that will fix this problem!
 

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I had the V53 recall performed on my '17 Pacifica Tourling L (owned for 27 months) on Wednesday, 3 July. I had no symptoms of power-steering issues or ESS ever before or when I took it in.

When I went to pick it up on 5 July, the Stop/Start error showed up as soon as I started it. The van is at 36,4xx miles, and they told me it would cost ~$350 to replace a bad Aux Battery because it is over the 36,000 miles and I have a Max Care warranty that doesn't cover it! This is after I had to wait till the van was over 36,000 miles for a rental vehicle to be available.

This can not be a coincidence. It's inconceivable that the van would magically decide to report a bad battery after work done on a ground wire to said battery and it not be caused by the work that was done.

By the way, the real reason I had the van in was to have the hood replaced due to corrosion (rust) around the seams of the aluminum hood.
 

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"When I went to pick it up on 5 July, the Stop/Start error showed up as soon as I started it."

What was the error message? Did the ESS ever work after that?

I've been kind of critical of the mechanics who do the V53 Recall, without any real basis or proof of wrongdoing for it other than the perceived complexity of the recall. It looks like such an easy fix, but it apparey has to be done exactly right to work. That's why I suggest bringing in pictures to show the mechanic to make sure it is done right.

In your case, it looks like the mechanic really messed things up!
 

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I found it before I pulled out of the lot. It was a Stop/Start requires service, but I don’t recall what was at the beginning of it. I kept the rental and left the van with them to figure out. It was later in the afternoon when they called and said what it was and how much. I told them that’s unacceptable and am waiting for them to give me a new battery for no charge.
 

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"It was later in the afternoon when they called and said what it was and how much.'

What was it, a bad aux battery? Did you try to convince them that the V53 Recall fix is what caused the problem? I'd have them look at that and do it right this time!

It makes one afraid to have a dealer do any work on your car.
 
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